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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (842 reviews)

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4.55

Based on 842 reviews, last reviewed 9th Jun 2025

372% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Efficient registering and money transfer process. Efficient registering and money transfer process, unlike the many websites I've experienced over the years which have been hard work to navigate. Reviewed on: 9th June 2025

Latest lowest rating:

1

Matured Bond Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and... Read more Reviewed on: 6th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (842)

Review of the Family Building Society, Savings:

Help with Savings Account

Phoned the FBS and was helped by Ed who managed to help me access my online savings account by supplying a verification code. Took less than 5 mins to sort things. Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your query was resolved quickly with Ed! Response date: 5th December 2023

Efficient registering and money transfer process.

Efficient registering and money transfer process, unlike the many websites I've experienced over the years which have been hard work to navigate. Reviewed on: 9th June 2025

Good service and clear communication.

Good service and clear communication on the occasion I have been in contact by phone. Would like to see an App. on line for quicker transactions. Reviewed on: 9th June 2025

Great little society.

Great little society. Good interest rates - the tracker ISA is superb, we have 3 accounts each. Our 1 experience in having a problem ( new security process) was good. Reviewed on: 9th June 2025

Saving account with Family Building Society

Competitive interest rates.Very easy to open account online with excellent security measures..Easy to contact via phone with a query which was answered in an efficient and friendly manner..Would highly recommend them . Reviewed on: 8th June 2025

Simple easy procedure for opening an account.

Simple easy procedure for opening an account. Friendly staff to assist if required. Reviewed on: 6th June 2025

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Great service

Answered quickly and resolved issue without hassle. Friendly service. Reviewed on: 6th June 2025

Spoke with Lisa Adams who was very helpful.

Spoke with Lisa Adams when I needed to transfer funds, as always it was quick and easy to do. Lisa was very helpful, pleasant and professional. Note: Usually they answer the phone quickly, today not so and I eventually opted for a call back, which was ok, except it was then too late for the funds to credited to my bank a/c that day, which being a Thursday means they might not be there until Monday! Hopefully this will not lead to being overdrawn. So, please could there be more people to answer phones in future (It's not usually a problem) Reviewed on: 6th June 2025

I had a technical enquiry re log-in - all sorted qui...

I had a technical enquiry re log-in - all sorted quickly and efficiently. Very good service. Reviewed on: 5th June 2025

Easy access and helpful knowledgeable customer service

Easy access and helpful knowledgeable customer service Reviewed on: 5th June 2025

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