Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.45 (700 reviews)

View other Family Building Society products

4.55

Based on 700 reviews, last reviewed 10th Apr 2025

71% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

A fair interest rate A fair interest rate compared to many other Building Societies. Reviewed on: 10th April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (700)

Review of the Family Building Society, Savings:

Maturing Bond

Friendly and efficient transfer to new fixed-rate bond Reviewed on: 24th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us friendly and efficient! Response date: 5th December 2023

A fair interest rate

A fair interest rate compared to many other Building Societies. Reviewed on: 10th April 2025

Excellent range of savings products.

Excellent range of savings products. Society represents the best kept secret in the savings market. Reviewed on: 10th April 2025

A guardian angel..

I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been absolutely brilliant, showing enormous patience with a 93 year old struggling with the IT world. A superb experience with someone who epitomises good customer service. I cannot speak too highly of her. She is a credit to Family bs. Reviewed on: 9th April 2025

Helpful customer services

I needed more information about opening an ISA account and transferring in previous years ISA savings from another Building Society. It was wonderful to get through quickly to speak to a human being. Kieran Smith from Customer Services was very helpful. He talked me through the process so I could open the account on line while he sent the form for me to request the transfer in. Reviewed on: 8th April 2025

Happy branch to visit

Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer service. We have been into Epsom branch twice now and have received a hello and cheerful welcome on both occasions. So very rare these days, long may it continue. Reviewed on: 8th April 2025

Allowing access to account

Excellent service in phone call with Lisa Adams Reviewed on: 8th April 2025

Excellent!

Questions answered by a very pleasant, friendly, efficient lady Reviewed on: 8th April 2025

Great Building Society,.

Friendly helpful staff who answered all my questions. Efficient service which is so rare these days, Reviewed on: 7th April 2025

Excellent service

Very pleasant and helpful advisor. Reviewed on: 7th April 2025

Very helpful customer service - made every effort to...

Very helpful customer service - made every effort to help. Very friendly Reviewed on: 3rd April 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Deposit Account
from Secure Trust Bank 2.90 from 7 reviews
Savings
from Raisin 4.85 from 1796 reviews
Savings
from NHS Credit Union 4.96 from 777 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub