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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.25 (113 reviews)

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2.93

Based on 113 reviews, last reviewed 15th Nov 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

3 star

42%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Do Not Use Everything was good until it came to cancelling my policy they have an auto renew scam so you basically go from having 20 days insurance left to havin... Read more Reviewed on: 15th November 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (113)

Review of the Van Line Direct, Insurance Broker:

Terrible company

Got a quote online for £555 phoned up to ask for someone to go through the quote due to poor reviews on here, they came back with £1200 rising to £1600 with interest, I told them about the £555 quote they had given online and gave the reference number they said they can do that price but it was not available to pay anually, only available for a monthly payment with a 21% interest charge of £200!!! How can you offer a service for a price but demand to give credit at a rate of 21% that isn't wanted or needed ??? Asked to speak to customer service, told if you don't like it go somewhere else !! Reviewed on: 7th March 2023

Avoid !!

DO NOT USE !! Worst insurance company I have ever dealt with in my life. We unfortunately decided to use them to cover our van, and when a breakdown actually happened they were absolutely useless, they kept loosing our details and claiming they had no idea who we were, we could never get ahold of them, they lied to us about how they would help us. After hours and hours on the phone and over a week later we still have had no help, our van is currently stuck in a small garage and we cannot get ahold of van line direct in order to get it fixed. They left us stranded in a foreign country with no accommodation or transport. Do not even deserve one star. Absolute bullshit. Reviewed on: 7th July 2017

Emailed me someone else personal details

I asked Van Line Direct for a copy of my no claims bonus. When they sent it through. i wasn't mine it was for someone else, their name, address, vehicle details, no claims details, direct debit details etc. When i complained to Van Line Direct, the assistant told me i was wrong. Even though i had sent the email back as evidence. She still insisted it was me that was incorrect. I assured her that i know my own name, address and vehicle details. Only after much pushing on my behalf she accepted to take it as a complaint. I then received an email offering me £50 to basically drop it ( good will gesture and to end my complaint)( keep it quiet) A "manager" called me. accepted they had breached data protection, but didn't care. If you value your personal details i would avoid this company. Van Line direct and Car Line direct. from Guildford. I informed the person who's detail were sent to me. I wonder who my details has been shared with. WHO WILL THEY SHARE YOUR DETAILS WITH ???????????? Reviewed on: 28th June 2017

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