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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.27 (112 reviews)

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2.96

Based on 112 reviews, last reviewed 16th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

3 star

41%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Disgusting company, been pestered now for a cancella... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident... Read more Reviewed on: 21st June 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (112)

Review of the Van Line Direct, Insurance Broker:

Terrible company

Got a quote online for £555 phoned up to ask for someone to go through the quote due to poor reviews on here, they came back with £1200 rising to £1600 with interest, I told them about the £555 quote they had given online and gave the reference number they said they can do that price but it was not available to pay anually, only available for a monthly payment with a 21% interest charge of £200!!! How can you offer a service for a price but demand to give credit at a rate of 21% that isn't wanted or needed ??? Asked to speak to customer service, told if you don't like it go somewhere else !! Reviewed on: 7th March 2023

Great value

Amazing customer service saved me money on my renewal and the process was quick and simple. Will be recommending. Reviewed on: 18th March 2021

worth my money

My van broke down during the pandemic and had to purchase a new van the sales prices now a days are extremely pricey thank heavens for van line direct who helped me get a very cheap price for what I thought was going to throw me in the deep end of my pocket. Reviewed on: 18th March 2021

Great service

Always easy going to process changes and great customer service. Reviewed on: 17th March 2021

Great Service

Great communication skills always quick when things need to be done. Reviewed on: 17th March 2021

Easy communication

Using the online system makes the communication very easy Reviewed on: 17th March 2021

Easy insurance

I would definitely recommend Van Line Direct as the process was easy and great customer service Reviewed on: 17th March 2021

Best customer service!

Very helpful and friendly staff. Reviewed on: 16th March 2021

Great customer service!

The staff are very professional. Reviewed on: 16th March 2021

Con merchants

Take your deposit before confirming details and then double the price. When you tell them not too bother they then try to charge you £25 for cancelling a policy that hasnt even started. Will be taking it up with the financial ombudsman. Reviewed on: 8th February 2021

James was amazing on the phones......

James was amazing on the phones, got me a great price. He had chat further than a normal broker usually would. Could imagine him doing speeches in the future. Cheers! Reviewed on: 20th January 2021

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