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Zempler Bank (formerly Cashplus): Current accounts reviews

Name: Current accounts
Rating: 4.85 (7185 reviews)

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4.85

Based on 7,185 reviews, last reviewed 12th Jun 2025

46% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Excellent service and ontime resolution to the query Excellent service and ontime resolution to the query Reviewed on: 12th June 2025

Latest lowest rating:

1

Worst of them all Insane charges, poor customer support, how are they even in this award Reviewed on: 9th April 2025

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Zempler Bank (formerly Cashplus) Current accounts reviews (7185)

It's a really good way to save money and also helps...

It's a really good way to save money and also helps to build your credit score customer service team are fantastic and quick to help Reviewed on: 28th March 2025

Zempler Bank (formerly Cashplus) is an excellent cho...

Zempler Bank (formerly Cashplus) is an excellent choice for both personal and business banking. It offers a user-friendly mobile app, quick and easy account setup, and efficient customer support. Reviewed on: 28th March 2025

Great customer service

I've been with this bank for many years and have never had a problem when I've had to contact with an enquiry. For instance, I received a new card and went into town but my card did not work in the shop. I phoned the telephone number on the back for customer service which answered within a few minutes and was told to use the card at a cash machine to enable it. I noticed a cash machine across the road and withdrew £5.00, went back to the shop and completed my purchase with no problems. All the while the very patient customer service assistant stayed on the telephone to make sure there were no further problems as I had to use the card to enable me to travel back home. So patient, and kind. Fantastic customer service. Reviewed on: 28th March 2025

With Zenpla it’s been all good ever since.

With Zenpla it’s been all good ever since.. …the customers Service is Epic Reviewed on: 28th March 2025

Had fraudulent transactions on account; customer ser...

Had fraudulent transactions on account; customer services were very helpful and sorted the issues quickly. Funds were refunded and replacement card sent through post within days. Reviewed on: 28th March 2025

Money transfers are quick and the account has been v...

Money transfers are quick and the account has been very useful Reviewed on: 28th March 2025

Have been with them for a number of years customer s...

Have been with them for a number of years customer service can be contacted easily and quickly and I am regularly updated with regards information on watching out for fraud Reviewed on: 28th March 2025

Zempler debt card is my 'Scam Guard' on line

Zempler debt card is my 'Scam Guard' to use when buying on line or out and about to avoid 'Skimming'. It lets me hold a small amount of money in a totally disconnected bank account to my main account so it is impossible to wipe out and empty my man bank. I think they should have called it >'Shield bank' Reviewed on: 28th March 2025

Better than high street banks

I have banked with Zempler for about 10 years when I couldn’t get a bank account true to bad credit rating they were fabulous and I wouldn’t change bank now of you have a problem it’s fixed super quick and efficiently Reviewed on: 28th March 2025

Still awaiting feedback from back office after techn...

Still awaiting feedback from back office after technical problems Reviewed on: 28th March 2025

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