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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.26 (158 reviews)

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2.09

Based on 158 reviews, last reviewed 4th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

27%

66%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

Will never use Admiral again I paid for a policy to cover my pre existing conditions as I have breast cancer that spread to my brain luckily currently I have no evidence of diseas... Read more Reviewed on: 4th February 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel Insurance reviews (158)

Review of the Admiral, Travel Insurance:

My luggage was lost en route to Havana from London.

My luggage was lsot en route to Havan from LOndon. I logged the problem wiht e air line then treid to claom when I go home. They want receptys for everything who keeps these. Or photos of me in the outfits with links to the vendor. I do not have photos of me in my pants but everyone takes pants clothes and toiletries on holiday. Air europa are being impossible to communicate with to confirm bag lost not delayed. Stuck Reviewed on: 6th January 2025

AVOID AVOID AVOID Admiral Travel Insurance

I took out the annual travel insurance and suffered a small accident whilst travelling n December. It was a very simple claim and despite having submitted all the relevant paperwork I am still waiting for payment (a relatively small amount in £'s) Admiral are virtually impossible to contact, every interaction via the website results in a email saying it will take them 30 working days to review. I have recieved an email agreeing to my claim but that was over a month ago and i still have not been paid. I rang then a week ago, having waited 30 minutes to get through I asked for someone to ring me back and am still waiting to hear! Just appalling, I dont know how to proceed and if i need to go the the financial ombudsman? I have used Admiral in the past for car insurance and never had any problems so very disapointed! Reviewed on: 12th April 2023

Absolutely Atrocious service.

Absolutely atrocious service. I've actually never experienced such terrible customer service in my life. They were so quick to take my payment for my travel insurance premium, however, in the unlikely event I've had to make a claim, they've been fobbing me off for the last couple of months when I've provided all relevant documents. I've called them up for updates so often as otherwise, they don't ever contact me to keep me in the loop. Initially they told me 30 business days to sort my claim. When that was approaching they changed it to 36 business days. That passed and still there was no update from them until I called them up again. After a couple of months, they said they'd finally reviewed my claim and sent me an email on how much my insurance claim was for. They said it would have to be approved by management and I should receive an email early the following week confirming the payment had been authorised and I'd have to wait 15 business days for the payment. The time came and I didn't receive that email so I gave them a call again. They now said the amount they put for my claim is wrong and they'll have to wait to review my case again. They don't know when this will take place. So they're basically saying I've now been waiting for a couple of months and yet, they still haven't dealt with my claim whatsoever. And I wouldn't have been none the wiser unless I called them again to be told this. Absolutely despicable service. They are hoping they'll fob me off long enough that I will give up and they don't have to make the insurance payment I'm entitled to. However, I'm not going to let them do this and will keep chasing for the payment until they realise I'm not going away and finally make the payment I'm due. I really can't wait until they make the payment so I never have to deal with them ever again. Horrible service. They just fob you off continuously hoping you'll give up so they don't make the payment you're due. Reviewed on: 30th March 2023

Please don't get admiral travel insurance

do not get this insurance. they wont settle claims, communication is absolutely appalling. any communications they say it'll take 30 days but they don't contact you. they ask for countess irrelevant information and keep asking for more. they arent reasonable at all. they are likely taking advantage of the delayed settlements to get the most out of the increased rates available in the market i.e using our premiums to get invest and gain returns from this investment. the FCA needs to investigate. this is the worst experience i've ever had with a travel insurer Reviewed on: 22nd March 2023

Shocking - Virtually impossible to cancel auto renew

I found a cheaper policy elsewhere, it is not possible to cancel the auto renewal online only by phone. I've been on hold for over an hour. When finally answered the advisor advised that he cannot cancel and he has to transfer me to another team. I'm now on hold AGAIN (over 90 mins). Surely it's against rules of trading when it is made so difficult to cancel. Beware of Admiral travel insurance!! Reviewed on: 13th March 2023

Impossible to cancel auto-renewal of policy

Had an email telling me that my policy would auto-renew, went online to cancel and it's incredibly difficult to find any information about cancelling. Eventually found somewhere that said I had to call but to expect wait times of up to an hour. Disgraceful Reviewed on: 7th March 2023

POOR CUSTOMER SERVICE

STARTED OUR CLAIM ON THE 14TH NOV.2022,STILL NOT SETTLED AND JUST WRITTEN ANOTHER LETTER SAYING IF NOT SETTLED WITHIN NEXT 21 DAYS WILL WRITE TO INSURANCE OMBUDSMAN,PLUS COPY IN THEIR CEO. WHEN OUR HOUSE WAS BURGLED HAD TO FLY HOME IMMEDIATELY,INCURRING CONSIDERABLE EXPENSE.HAD TO FILL IN CLAIM FORM AT LOCAL LIBRARY AS BOTH LAPTOPS HAD BEEN STOLEN AND NO ADDRESS TO SEND DOCS TO VIA POST.TRIED PHONING THEM BUT EITHER LEFT ON HOLD OR TOLD ALL TELEPHONE APPTS. HAD BEEN ALLOCATED SO PHONE BACK TOMORROW.FINALLY GOT AN ADDRESS TO WRITE TO ON THE 19TH DECEMBER 2022. IT IS VERY ANNOYING THAT WHEN YOU HAVE CONTACTED THEM THEY SAY WE WILL GET BACK TO YOU IN 30 DAYS BUT DON'T CONTACT US IN MEANTIME OTHERWISE THE REDPLY TIME MAY START FROM SCRATCH AGAIN,IE HAVE TO WAIT ANOTHER 30 DELAYS-SUPPOSE ONE WAY OF DELAYING SETTLEMENT.GAVE THEM POLICE CAD NO.,PLUS CRIME REF NO. WHICH THEY DON'T WANT TO ACCEPT BUT ADVISED BY POLICE THAT IS ALL THEY NEED.SINCE WHICH I HAVE GIVEN THEM THE NAME OF A D/S AT BROMLEY POLICE STN PLUS HIS E-MAIL AND PHONE NO. IF I HAD READ THIS COMPANIES REVIEWS WOULD NOT OF TAKEN OUT A POLICY WITH THEM,UNFORTUNATELY TAKEN IN BY THEIR FLASHY COMMERCIALS. Reviewed on: 4th March 2023

Awful Admiral

Contracted Covid and thought that it would be simple sailing to get a valid claim.for a cancelled UK holiday settled in a matter of a few weeks. Impossible to get through on phone and was cut off twice on 2 different occasions. Had to go on a wretched PORTAL online which was not user friendly. Was asked stupid questions like When did you first consult a doctor. For COVID diagnosis?? Then was told I'd have to submit a different test , by which stage I was no longer testing positive. They asked for all of my individual payments for said holiday on bank statements . This proved very difficult. Was told it would be 30 working days before anything happened. After a month I wrote an email of complaint but no answer. After 2 months I opened a case with the Financial Ombudsman. I have now been paid and my second email of complaint received a tetchy response that there was " no case to answer" and that all their procedures were in place and my case had been dealt with. Made me think of the days of being with Commercial Union in the 1980s. We won't make a drama out of a crisis. They didn't! House fire claim.settled within weeks and that was a big claim. Dreadful company. Are there any decent ones ,though? I dread to think about if I had had a serious accident abroad and my family were having to faff around with wretched portals! Reviewed on: 3rd March 2023

Awful company

Tried to make a claim on short-notice cancellation of a trip to the US after my Mother in Law had a stroke 3 days before we were due to travel. We finally get a claim rejection after 10 months of back and forth due to the fact that because the person that fell ill had a previous attack back in 2019. This is classed as a pre-existing condition and we aren't covered, even though the person who was ill wasn't travelling with us. Just need to advise people that if you have to cancel a trip due to a family health emergency then your policy isn't worth the paper it is written on. This is compounded by the fact that it has taken 10 months to get an answer. I'd hate to think what would happen to someone who had an emergency whilst actually travelling abroad who was foolish enough to buy insurance from Admiral! Reviewed on: 3rd March 2023

Impossible to contact

My partner slipped whilst on holiday on the 4th November 2022 and broke her wrist. Immediate hospital treatment was required. On our return I made a claim on my multi trip policy with Admiral. I filled in an online questionnaire and submitted copies of receipts for the charges incurred for treatment, medication, travel and appointments. I received a notification informing me the questionnaire was 100% completed and I would receive a response with in 30 working days, which I did not. I eventually received a reply in early January asking me to review my claim. I logged on to my claim portal and the questionnaire was noted as only 25% complete and the documents I submitted was missing. I filled in the information for a second time and received the same response ( contact will be made in 30 working days). I have tried numerous times via email, online chats, and customer care email (No contact telephone number available) ect. I was totally ignored. I eventually threatened to contact ombudsman to make a complaint and received a reply with in 24 hrs apologising and requesting me to resubmit my claim. It has now been 4 months and I am no further forward than the I first day I submitted my claim. I am currently looking for travel insurance elsewhere as my family are going on holiday in June and if the worst was to happen I can not reply on Admiral to be contactable or to settle a claim if it was required. I have been ignored multiple times. contact is virtually impossible. If it was not for the fact the Admiral was very well advertised cross many media platforms I can honestly say that I feel I had been conned or scammed into taking out this policy by a fraudulent business. I am luck that the claim was for a broken wrist and not some life threatening injury. Reviewed on: 2nd March 2023

Auto renewal

Not aware I had signed up to auto renewal. I do not want to renew. Webchat not available at weekends or outside 'office hour'. Phone contact warns up to an hours wait. Only available during 'office hours'. Phoneline goes dead after 15 mins or so three times and writing this as I wait. No email address. If this is the level of customer care i.e. not worth putting extra staff in a call centre... Reviewed on: 27th February 2023

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