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Review of the Admiral, Travel insurance:

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POOR CUSTOMER SERVICE

STARTED OUR CLAIM ON THE 14TH NOV.2022,STILL NOT SETTLED AND JUST WRITTEN ANOTHER LETTER SAYING IF NOT SETTLED WITHIN NEXT 21 DAYS WILL WRITE TO INSURANCE OMBUDSMAN,PLUS COPY IN THEIR CEO. WHEN OUR HOUSE WAS BURGLED HAD TO FLY HOME IMMEDIATELY,INCURRING CONSIDERABLE EXPENSE.HAD TO FILL IN CLAIM FORM AT LOCAL LIBRARY AS BOTH LAPTOPS HAD BEEN STOLEN AND NO ADDRESS TO SEND DOCS TO VIA POST.TRIED PHONING THEM BUT EITHER LEFT ON HOLD OR TOLD ALL TELEPHONE APPTS. HAD BEEN ALLOCATED SO PHONE BACK TOMORROW.FINALLY GOT AN ADDRESS TO WRITE TO ON THE 19TH DECEMBER 2022. IT IS VERY ANNOYING THAT WHEN YOU HAVE CONTACTED THEM THEY SAY WE WILL GET BACK TO YOU IN 30 DAYS BUT DON'T CONTACT US IN MEANTIME OTHERWISE THE REDPLY TIME MAY START FROM SCRATCH AGAIN,IE HAVE TO WAIT ANOTHER 30 DELAYS-SUPPOSE ONE WAY OF DELAYING SETTLEMENT.GAVE THEM POLICE CAD NO.,PLUS CRIME REF NO. WHICH THEY DON'T WANT TO ACCEPT BUT ADVISED BY POLICE THAT IS ALL THEY NEED.SINCE WHICH I HAVE GIVEN THEM THE NAME OF A D/S AT BROMLEY POLICE STN PLUS HIS E-MAIL AND PHONE NO. IF I HAD READ THIS COMPANIES REVIEWS WOULD NOT OF TAKEN OUT A POLICY WITH THEM,UNFORTUNATELY TAKEN IN BY THEIR FLASHY COMMERCIALS. Reviewed on: 4th March 2023

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