Richard MM's community profile page

Write a review

Viewing profile for,

Richard MM

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (2)

Review of the Alpha Travel Insurance, Travel Insurance:

View on product page

Very good experience.

Very good experience. Worth recommending.. Reviewed on: 1st October 2024

Review of the Admiral, Travel Insurance:

View on product page

Absolutely Atrocious service.

Absolutely atrocious service. I've actually never experienced such terrible customer service in my life. They were so quick to take my payment for my travel insurance premium, however, in the unlikely event I've had to make a claim, they've been fobbing me off for the last couple of months when I've provided all relevant documents. I've called them up for updates so often as otherwise, they don't ever contact me to keep me in the loop. Initially they told me 30 business days to sort my claim. When that was approaching they changed it to 36 business days. That passed and still there was no update from them until I called them up again. After a couple of months, they said they'd finally reviewed my claim and sent me an email on how much my insurance claim was for. They said it would have to be approved by management and I should receive an email early the following week confirming the payment had been authorised and I'd have to wait 15 business days for the payment. The time came and I didn't receive that email so I gave them a call again. They now said the amount they put for my claim is wrong and they'll have to wait to review my case again. They don't know when this will take place. So they're basically saying I've now been waiting for a couple of months and yet, they still haven't dealt with my claim whatsoever. And I wouldn't have been none the wiser unless I called them again to be told this. Absolutely despicable service. They are hoping they'll fob me off long enough that I will give up and they don't have to make the insurance payment I'm entitled to. However, I'm not going to let them do this and will keep chasing for the payment until they realise I'm not going away and finally make the payment I'm due. I really can't wait until they make the payment so I never have to deal with them ever again. Horrible service. They just fob you off continuously hoping you'll give up so they don't make the payment you're due. Reviewed on: 30th March 2023

Richard MM

2 users marked as helpful

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.