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Linda Pile

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Review of the Admiral, Travel insurance:

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Awful Admiral

Contracted Covid and thought that it would be simple sailing to get a valid claim.for a cancelled UK holiday settled in a matter of a few weeks. Impossible to get through on phone and was cut off twice on 2 different occasions. Had to go on a wretched PORTAL online which was not user friendly. Was asked stupid questions like When did you first consult a doctor. For COVID diagnosis?? Then was told I'd have to submit a different test , by which stage I was no longer testing positive. They asked for all of my individual payments for said holiday on bank statements . This proved very difficult. Was told it would be 30 working days before anything happened. After a month I wrote an email of complaint but no answer. After 2 months I opened a case with the Financial Ombudsman. I have now been paid and my second email of complaint received a tetchy response that there was " no case to answer" and that all their procedures were in place and my case had been dealt with. Made me think of the days of being with Commercial Union in the 1980s. We won't make a drama out of a crisis. They didn't! House fire claim.settled within weeks and that was a big claim. Dreadful company. Are there any decent ones ,though? I dread to think about if I had had a serious accident abroad and my family were having to faff around with wretched portals! Reviewed on: 3rd March 2023

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