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20th September 2017
Reliable car insurance
Reliable car insurance, also very easy to deal with in renegogiation
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15th September 2017
The best home provider ever
I deal with AXA home insurance on a day to day basis and in my opinion they are the best out there. Always eager to help and understand out mutual clients needs. Treating customers fairly is at the forefront of every decision they make and they are...
Read moreI deal with AXA home insurance on a day to day basis and in my opinion they are the best out there. Always eager to help and understand out mutual clients needs. Treating customers fairly is at the forefront of every decision they make and they are always willing to go the extra mile.
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9th September 2017
pleasant helpful polite
I bought property insurance with axa and i have rang through a few times every member of staff have been so helpful so polite and have helped me in anything i've asked, their price was amazing too i would definitely use them again for other product...
Read moreI bought property insurance with axa and i have rang through a few times every member of staff have been so helpful so polite and have helped me in anything i've asked, their price was amazing too i would definitely use them again for other product and recommend them .
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1st September 2017
Unorganised and terrible to deal with.
Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been...
Read more Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been signed for at there office. In the end I cancelled the policy and bought elsewhere as I was so appalled with the service.
I hope they have changed since then, unfortunately I will never be insured by this company as I do not trust them at all.
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31st August 2017
Nothing to complain about
Never had to claim but never had any problems at all with them.
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30th August 2017
Don't touch this company
Dreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted...
Read moreDreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted with poor response from AXA. Quick to take your money but SLOW to provide any customer service. I will never use Axa again despite being a loyal customer for 3 yrs.
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30th August 2017
Don't touch this company
Dreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted...
Read moreDreadful customer service, never call back as promised, long waiting in queues and then transferred to other departments that never resolve your problem. Still waiting for my windscreen to be repaired after 3 weeks and numerous calls and hours wasted with poor response from AXA. Quick to take your money but SLOW to provide any customer service. I will never use Axa again despite being a loyal customer for 3 yrs.
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24th August 2017
outstanding claim
Hi, been trying to get in touch with AXA claims regarding an outstanding claim. The service is absolutely horrendous. I have phoned 5 times and each time been placed on hold until I have had to hang up because of other things that I have to do. Once...
Read moreHi, been trying to get in touch with AXA claims regarding an outstanding claim. The service is absolutely horrendous. I have phoned 5 times and each time been placed on hold until I have had to hang up because of other things that I have to do. Once waited 50 mins and still no one answered .I have emailed them 3 times and had no reply . These guys are cheap for a reason and the customer service is the reason. Stay clear.
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23rd August 2017
Hassle-free travel insurance
Used a couple of times for travel insurance required by visa applications. Simple and straighforward sign up.
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7th August 2017
Good reviews and a great price
I have only joined AXA a few months ago. They were very easy to join and had good reviews. I got my insurance for a decent price. I thankfully haven't had to use them for any problems so cannot.l comment on this aspect.
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5th August 2017
Great online service
Good online insurance provider , competitively priced and simple to use website .
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1st August 2017
Landlord Insurance
I used AXA for landlord insurance and received a very competitive price. Their manner on the phone is first class and I would recommend them for insurance.
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31st July 2017
A little extra
Came to a great arrangement to make first motor insurance more affordable for me and my family. Dual insurance quotes were worked out over a few phone calls and made it much more affordable. A few extra pounds for fuel :)
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31st July 2017
easy to claim
recently had to cancel a holiday due to unforeseen complications in pregnancy....
Read more recently had to cancel a holiday due to unforeseen complications in pregnancy.
all customer service was sincere and personal, prompt and efficient.
upon completing claim, waited 10 working days for a response which unfortunately didn't make sense but once spoken to the team, they rectified within 48 hours.
payment was completed within 5 days.
overall, very smooth compared to other companies i've dealt with in the past.
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23rd July 2017
Very reliable
Never had a problem at all with them. Very good reliable - wouldn't switch to any other company
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21st July 2017
Good for the first year
As with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was...
Read moreAs with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was very quick and easy to do, and judging by the research I did, at reasonable cost too. Easy to view all documents on line plus plenty of reminders via text and email. Surprisingly easy to cancel too, I expected a phone call and hard sell but I cancelled the renewal quote online. I've no idea what they are like in a crisis, which is the real test.
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16th July 2017
These guys really helped me when someone bumped my car.
Really helpful lady on the phone, courtesy car arranged quickly.
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