Axa Reviews

Home Insurance

AXA support illegal fox hunting

I have cancelled my AXA insurance after finding out that AXA insure foxhunts and help defend them in court when they are convicted of hunting and killing foxes illegally.

Reviewed on 12th October 2021

Mike Bathurst

Travel Insurance

Had to give at least 1 Star but should be Zero Stars!

Have have tried 7 times to call each time over 30 mins and the last was holding for 1 hour and 20 minutes! I have also sent 2 emails without any response - absolute joke!

Reviewed on 27th September 2021

Ashley Holland

Breakdown Insurance

Great company

Good customer service, and would recommend as prices are very fair.

Reviewed on 25th September 2021

Anonymous

Home Insurance

Lost all Credibility and integrity

To Axa Insurance the so called company that promotes and advertise itself for Home Insurance. Thank you for reassuring me with misleading information that "I was able to get help from you". What happened? The Road works that has been happening had... Read more

To Axa Insurance the so called company that promotes and advertise itself for Home Insurance. Thank you for reassuring me with misleading information that "I was able to get help from you". What happened? The Road works that has been happening had caused a lot of vibrations to properties in my neighborhood impacting and damage to my property with cracks on the walls and ceilings. I phoned and requested help from you couple of months ago, but instead you simply did not give any support and help when needed, you said that the legal cover should deal with the situation, the whole point of getting Home insurance from you was for a peace of mind, but instead you have caused more stress and depression. You have simply lost credibility, integrity, you have not been honest and transparent. I will refer my complaint to the Obudsman and to Consumer Direct. I have been waiting for 4 months or more and you have not got back to me with the legal cover phone number.

Reviewed on 16th September 2021

Aurangzaib Amirat

Car Insurance

Don't do it

Iam so angry i book car and insurance from this company AXA i came in Lisbon to pick my car then they told me this not insurance with us u need to do again i ask for refund they say no. Conclusion they took my insurance i never use plus fake page on... Read more

Iam so angry i book car and insurance from this company AXA i came in Lisbon to pick my car then they told me this not insurance with us u need to do again i ask for refund they say no. Conclusion they took my insurance i never use plus fake page on Internet plus no hood customer service.never again. AXA enjoy my money fake company

Reviewed on 1st August 2021

Hossangui Sonu

Home Insurance

Avoid this awful company, a law unto their own

What a truly awful, despicable, underhand... Read more

What a truly awful, despicable, underhand company.

I had an escape of water back in 2016. they sent around unqualified cowboys who caused untold damage to my property. They tried to cover this up, and I had to hire a surveyor to fail their work as "unsafe"

Even then they dragged it out another six months before "patching things up". Almost immediately their work started to fail, and so I was given the mightiest run around - they don't record your calls, they don't make notes, they don't escalate things...and then after finally messaging their CEO, I was told "case has been closed, no contact".

I went to the FCO who sided with me and told them to resolve the problem. three months on (and more delays) they are saying as i didn't complain sooner, it's now out of warranty and my problem.

I've been left with 5 years of stress of chasing these clowns to fix problems they made, and they are trying to say they don't have to abide by the FCO or Trading Standards...as they didn't act on my complaints or record them.

Avoid this scum company.

Reviewed on 16th July 2021

K.james Carters

Travel Insurance

Do not use AXA travel insurance

The customer claim service is terrible. I lodged a claim on the 15th March. It took 15 days to get a reply. The reply had no substance and was criptic, I think it was written by a 10 year old. They requested further information but could not say what... Read more

The customer claim service is terrible. I lodged a claim on the 15th March. It took 15 days to get a reply. The reply had no substance and was criptic, I think it was written by a 10 year old. They requested further information but could not say what was required! Tried calling the first person sounded like they were at home and after a long silence they just hung up on me. Called a second time and finally got to speak to some one. I was promised dococumentation to complete the claim, it was never emailed to me. No one would reply to my email requests. Finally got a response after AXA sent me survey and I burnt them in it. Still no additional documentation recieved for claim. Then two weeks later got a email the claim is under review. Two weeks after that i get a letter saying they are not paying out anything in the claim. I will not go into details but it is a legitimate claim. This whole procces has taken 6 weeks and gone no where. In the past 12 years of traveling the world I used AXA for my travel insurance. I will never use them again. DO NOT use AXA no matter what they are offering. It is like they draw it out and don't communication in the hope you will just go away. And when you don't they make every excuse not to pay out!

Reviewed on 27th April 2021

John Shaw

Home Insurance

As Long as you Do Not Claim its a Great Company

I have never experienced such mudled service before. Their loss adjusters are not properly qualified, their estimating software a mystery. I had my claim upheld in the end but it was a struggle. I did not renew my policy!

Reviewed on 29th March 2021

Clive

Home Insurance

Big scam

ATTENTION ... Read more

ATTENTION
I wish I had read the reviews before signing up.
AXA assistance and Damand services.
My boiler was cutting off and pressure was dropping so I called the home emergency insurance provided by Halifax bank who I have been paying for the past 7 years. An engineer came out and said the boiler needs a new expansion vessel and a pressure relief valve and the boiler needs to come off the wall. He left saying the insurance company AXA will contact me. 1 day later no call, so I called them AXA asked for my service document which I emailed right away. AXA said the insurance does not cover the repairs and I need to pay £182 on top. When I asked how much I have left to spend they said £98 of the £250. So after managing the extra £182 I called back and said yes please go ahead with the job. Damand called took a payment of £185 and said the engineer will call before they arrive. So next day they arrive and detach the boiler off the wall they replace the expansion vessel and start saying that gasses are leaking. They cap the boiler off and pack up saying that the insurance company will call you and the boiler is dangerous you can't use it.
The insurance company AXA phone me and say that the service document is not correct its a gas safety certificate and we need a service certificate. So no work can be carried out until we give a service document. The service provider informed me it is a service document and it clearly states a service was carried out and the carbon monoxide had a safe reading of below 0.0007. Damand have damaged my boiler and broke the condense pipe. They get to keep my £185 for 2 parts and to repair my boiler. They have capped my boiler off. I have no hot water or heating and have 6 children under 10 years old youngest is 5mths. Damand and AXA now have the audacity to blame others for damaging my boiler. They are using the excuse of my service document so they don't have to repair my boiler. If we can't trust our insurance providers who can we trust.

Reviewed on 27th March 2021

M.baig

Car Insurance

Excellent

Great product and customer service

Reviewed on 18th February 2021

pauline-hall1@live.com

Home Insurance

Policy worth nothing as they will not pay out on valid claims

Vile company. Abusive liars, out to defraud legitimate claimants. Mis-sold me a policy and refused to honour it putting me through years of hell. Out 25k. They have used every trick in the book to wheedle out. Beneath contempt. Do not use Axa. To date... Read more

Vile company. Abusive liars, out to defraud legitimate claimants. Mis-sold me a policy and refused to honour it putting me through years of hell. Out 25k. They have used every trick in the book to wheedle out. Beneath contempt. Do not use Axa. To date they refuse to answer key questions.

Reviewed on 6th January 2021

Sophie M

Car Insurance

A disgrace to the UK Insurance industry.

DON'T WAST YOUR MONEY - MORE IMPORTANTLY YOUR TIME. Absolutely terrible insurance company. I have never claimed insurance in my life however have paid for over 25 years... due to this company I will be reviewing all of my policies. During my trip i... Read more

DON'T WAST YOUR MONEY - MORE IMPORTANTLY YOUR TIME. Absolutely terrible insurance company. I have never claimed insurance in my life however have paid for over 25 years... due to this company I will be reviewing all of my policies. During my trip i contacted AXA on the telephone to ensure I was covered for some tooth ache I was experiencing, they explicitly advised that i was covered and i should seek immediate treatment, they even offered to find me a dentist. 2 days after treatment they informed me that I was not covered and should settle the bill my self. Shock horror - and consequently the good part of 2 days I spent mitigating this. Thank goodness I wasn't ran over by a car as I would now be paying medical bills for the rest of my life. Be very very aware of this company. They will ruin your holiday but more importantly they could ruin your life.

Reviewed on 21st December 2020

Laurence

Car Insurance

Great customer service!

The lady I spoke to on the phone was incredibly helpful and explained to me how I could get the best deal for my car insurance. They were upfront and honest and I feel that they are a good company to have trust in.

Reviewed on 18th September 2020

Charlotte Carter-Dunn

Home Insurance

Excellent and helpful

Claims made easy with approachable and helpful staff during what can be a potentially difficult time.

Reviewed on 2nd August 2020

NK

Dental Insurance

Fair service

I had 1 claim with them and they were fair with their response and prompt.

Reviewed on 2nd August 2020

Andrew Mccann

Home Insurance

Great value

Great service easy to fill in the forms etc. and great value

Reviewed on 30th July 2020

Quizz Guy

Car Insurance

Terrible communication and shocking customer care

Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed.... Read more

Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed. As I was having so much trouble I decided not to renew. Just to add salt into the wounds they beat me to it and cancelled my policy because of payment problems. Cheap insurance but you really get the service you pay for.

Reviewed on 23rd July 2020

sten969

Car Insurance

Trusted and relatively cheap

Didn't get to claim yet so can't say anything about that but the price is ok, getting the insurance was easy and fast. No problem with contact.

Reviewed on 15th July 2020

Izabela

Travel Insurance

Great experience

Quick process and reliable for cover

Reviewed on 14th July 2020

Sbrwn

Car Insurance

Never needed them, but prices good

Very cheap premium, but I've not needed to claim so I don't know how good they really are.

Reviewed on 13th July 2020

NathanS