Had Axa for 4 years up until last year all fine Sadly the customer service staff are untrained, they cannot find claims, hospitals you can... Had Axa for 4 years up until last year all fine Sadly the customer service staff are untrained, they cannot find claims, hospitals you can use, consultants you can use and read from a script I spend £600 per month would be better throwing the money in a bin Avoid these at all costs spend your hard earned money elsewhere Read more Read less

Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to... Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace components that would cost nearly £3500. Had to go through Axa Car Insurance as I needed the car repaired quickly as I need the car as part of my job. And now my employment is being threatened by my company as I still don't have a car to do my job. It's been months of constant calling and being constantly fobbed off with the answer that their so called 'engineers' are still deciding if the car should be written off or repaired and then constantly told to wait a few more days. Promises of call backs have never happened. They've started their own so called 'complaints procedures' which I don't see anything on my online account They keep telling me they understand my frustration and doing all they can. REALLY....all they can for the past 3 months with no real acceptable explanations or progress ??? All I want is a yes or no answer so I can stop being left in limbo and do something about it. Seriously...NEVER EVER even think about using AXA Car Insurance. Of all the car insurance providers I've used before, AXA Car Insurance has got to be the worst one yet. I've asked as a GOOD FAITH GESTURE if they can provide a courtesy car in the meantime, which was point blank denied. Their lack of service gives me no confidence in wanting to carry on or recommend to anyone to use their policies. The word IMCOMPETENCE doesn't even describe how bad they actually are. With this thought as soon as the policy has expired and the car repaired, there's no chance I'll be using them again. Unfortunately I've trusted my house with their insurance as well. This will be cancelled as soon as that policy expires as well. Read more Read less

Disgraceful. They should be hauled in front of court. They failed to pay out on my insurance claim. 2.5 years later after a protracted small... Disgraceful. They should be hauled in front of court. They failed to pay out on my insurance claim. 2.5 years later after a protracted small claims process, their lawyer, Blake Morgan, eventually paid out on their behalf. They're playing the odds that claimants will give up. Read more Read less

Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so... Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so they don't have to payout and nothing seems to be covered. Read more Read less

Treated like a criminal Axa also loss adjuster’s Crawfords and Paris Green whom was the loss adjuster dealing with the claim. Paris done everything in... Treated like a criminal Axa also loss adjuster’s Crawfords and Paris Green whom was the loss adjuster dealing with the claim. Paris done everything in her power to find something in order for the claim to be declined and it was a genuine loss but the claim was declined. The complaints department are useless but they work in favour of Axa and the loss adjuster. Axa takes your premiums but don’t like paying out Read more Read less

AXA are refusing to pay my claim for having to cancel my holiday due to a fractured shoulder - and the reason is... I had... AXA are refusing to pay my claim for having to cancel my holiday due to a fractured shoulder - and the reason is... I had a rash on my toe 18 months ago!!! You cant make this stuff up - I would not have believed it if it hadnt happened to me. DO NOT BUY AXA TRAVEL INSURANCE Read more Read less

work but give me the best price they can possibly be and good discounts as well for being with loyal with them

Avoid this company at all costs. You will just waste your money if you insure with them as they will attempt to use every excuse... Avoid this company at all costs. You will just waste your money if you insure with them as they will attempt to use every excuse as to why they don’t have to pay out and you will end up fighting them for months for them still to refuse to payout. They are an excuse of an insurance company. My flight took off and landed back in the original destination and was subsequently cancelled and a new flight scheduled for the next day resulting in me being unable to travel. They refused to payout as I departed but never made it to the destination through no fault of my own and incurring hotel costs. Read more Read less

very comprehensive policies, with knowledgeable advisors and underwriters