Axa reviews can help you to find out what life as an Axa customer is really like. Axa believe that when their customers need them...the little things they do to help can sometimes make the biggest difference. Smart Money People is the place for Axa...
Read Full DescriptionAxa reviews can help you to find out what life as an Axa customer is really like. Axa believe that when their customers need them...the little things they do to help can sometimes make the biggest difference. Smart Money People is the place for Axa reviews. Read and write reviews to help increase trust and transparency in Financial Services.
This is my second year with AXA Insurance and wont be my last. The advisers are always extremely helpful and polite. The cover is explained clearly. The price is VERY competitive. Just can't prise them enough.
I was on my mums insurance since I passed my driving test at 18 and this year I have only got my own car as I was away at university for three years. Got a great deal with AXA and I am so happy have had no problems so far! Definitely recommend
Working in the insurance industry I see many different products. The Extra scheme offers great cover and will suit many different people
AXA are polite and friendly over the phone. They provide a clear and comprehensive health plans which are easy to understand. Their customer representatives will clearly explain what is available to you with whatever package you have subscribed to....
Read moreAXA are polite and friendly over the phone. They provide a clear and comprehensive health plans which are easy to understand. Their customer representatives will clearly explain what is available to you with whatever package you have subscribed to. All in all, a good company to provide private healthcare.
Been trying for 2 years to get refund on auto renewed policy axa never bothered to notify me about, still struggling to get Peacock insurance brokers to fill form and return.
AXA's Claims staff are shockingly bad at their jobs or the department is just ridiculously understaffed - it took more than 9 months for them to deal with one claim and over 6 months to deal with another. Refuse to provide a courtesy car for repairs...
Read moreAXA's Claims staff are shockingly bad at their jobs or the department is just ridiculously understaffed - it took more than 9 months for them to deal with one claim and over 6 months to deal with another. Refuse to provide a courtesy car for repairs even though I was entitled to it under my policy, lied about witnesses not sending statements and sending allegations to Third Party insurers. The department is supposed to be open from 8-5 Monday to Friday but you still get an out of office message when trying to call after 8am and you have to wait at least 40 minutes just for someone to answer the phone. Worst customer service experience ever! AXA will cost you a lot of time and money for absolutely nothing.
My mother joined with them as the price was good a year later it doubled so she rang up to cancel it and told them she was also cancelling the direct debit bearing in mind it hadnt been renewed. for over 3 months she has had letters and ive also had...
Read moreMy mother joined with them as the price was good a year later it doubled so she rang up to cancel it and told them she was also cancelling the direct debit bearing in mind it hadnt been renewed. for over 3 months she has had letters and ive also had emails demanding for money i rang up told them that it was cancelled but they keep on sending no wonder them a warning to anyone you can find better insurance companies wbo actually listen when you get in touch and not force people to have a policy that they dont want
My van insurance is with Dialdirect but uderwritten by Axa. I hit a gatepost 5 weeks ago, so my claim is dealt with by Axa. They will not pick up the phone EVER , I go through around 5-6 departments, all with a selection system, this takes 9 mins,...
Read moreMy van insurance is with Dialdirect but uderwritten by Axa. I hit a gatepost 5 weeks ago, so my claim is dealt with by Axa. They will not pick up the phone EVER , I go through around 5-6 departments, all with a selection system, this takes 9 mins, they when I get to underwriting I get put on hold forever. I have complained to Dial direct and they've already refunded the cost of the calls so far. I was told ( via an Axa operator ) that I was being sent a replacement van last week, but that never happened. Dial direct spoke to them 6 days ago about this claim, Axa told them they would get in touch with me, but again no response. I'm thinking of taking Axa to court for the cost of the repair ( I've got the estimate) plus the insurance premium as, If they will not pay out, then technically I do not have any insurance, I've just bought a meaningless piece of paper.
Great cover for insurance. Got a good deal from compare the market. Included breakdown cover and a courtesy car. I would highly recommend them.
Friendly company, really easy to join up and gave easy to follow instructions on exactly what they required to authenticate everything. Good prices as well, much cheaper than most other insurance companies.
Tried to claim, but they will use absolutely everything in their power not to pay out. They took my car after a small electrical fire and not only will they not cover it, but whilst in their care the car has been ransacked of anything valuable and...
Read moreTried to claim, but they will use absolutely everything in their power not to pay out. They took my car after a small electrical fire and not only will they not cover it, but whilst in their care the car has been ransacked of anything valuable and I've lost a brand new sat-nav and cash etc........ the Police are going to be involved.
Changed to AXA / Sainsbury's Bank in July as their premium was...
Read more Changed to AXA / Sainsbury's Bank in July as their premium was lower.
In September I was stopped by a police car 60 miles from home as "the car had no insurance". It transpired that the registration no was incorrect (1 digit) on the documentation, totally unknown to us. This resulted in our car being 'seized' by the police and as it was 5pm on Sat we could not collect the car until Monday morning! We had to ask friends to drive the 60 miles to fetch us and were without a car until someone had to take us back again on Monday morning. Meanwhile the error on the certificate was corrected at the cost of £45 (their admin fee), and we had to pay £150 to release the car. Sainsbury's/AXA initially told me I could claim this back but when I tried to do so they refused. The whole experience was stressful but the insurance company couldn't care less, as it "was our fault".
Be very wary of this company. We won't be renewing with them at the end of the year and would rather pay a higher premium.
Hiked the price too much when it came to renewal so had to change.
I needed to claim a couple of times on my home insurance. Once following a theft and once following a leak in my kitchen. Both times were problem free and everything was sorted quickly without question
Left me with large bills after withdrawing from pet insurance and despite my 'For Life' policy leaving me with two older dogs with pre-existing conditions.
My son was taken ill in Russia in the Hermitage Museum. He went by ambulance to an AXA owned clinic who dealt with AXA and all his expenses of overnight stay and battery of costs plus doctor were immediately paid without a quibble. Consequently I am...
Read moreMy son was taken ill in Russia in the Hermitage Museum. He went by ambulance to an AXA owned clinic who dealt with AXA and all his expenses of overnight stay and battery of costs plus doctor were immediately paid without a quibble. Consequently I am completely confident of always using them as I know they will payout if required. Also, the website is easy to use and prices good.
Have used Axa for claims process and they have been excellent
Great company. Great deals.. Good at matching other companies
