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Axa Reviews

Ratings based on 170 reviews Last review 2 months ago
3.65 / 5Great overall rating

Axa reviews can help you to find out what life as an Axa customer is really like. Axa believe that when their customers need them...the little things they do to help can sometimes make the biggest difference. Smart Money People is the place for Axa...

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Axa reviews can help you to find out what life as an Axa customer is really like. Axa believe that when their customers need them...the little things they do to help can sometimes make the biggest difference. Smart Money People is the place for Axa reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 70
4 51
3 5
2 7
1 37

Your Axa Reviews (170)

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7th May 2020

Axa insurance is a fraud

The rating is...

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The rating is zero.
Do not take out insurance with Axa, they are fraudsters. They take your money and claim you are insured. When you make a claim they tell you that you are not covered.
I have three separate documents, two stating that I am covered for legal assistance and one now refuting the previous two, all documents are from Axa.

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4th March 2020

Avoid at all costs not worth the hassle if you need to claim

Someone used me to stop 3 weeks ago, so non fault. Not heard a thing since i reported it, must have spent 15hrs of my life to date trying to speak to people, i have supplied all information to date, not bothered chasing the other party, not bothered...

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Someone used me to stop 3 weeks ago, so non fault. Not heard a thing since i reported it, must have spent 15hrs of my life to date trying to speak to people, i have supplied all information to date, not bothered chasing the other party, not bothered getting my car looked at and not bothered getting my injuries sorted either, if your rich, great you pay for everything and then they will reimburse you when or if they can be bothered to do anything

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25th February 2020

A brilliant service from Axa Homesmart Insurance

Axa Homesmart insurance has been absolutely brilliant. I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided....

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Axa Homesmart insurance has been absolutely brilliant. I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided.

All their call centres are staffed by individuals who are personable and professional. Their legal advice team - Lyons Davidson Solicitors - are fantastic and have given me excellent advice time and time again.

What's surprising is that their price for insurance beats all the other companies and that includes home emergency and legal advice.

I was previously with Prudential who were also pretty good but not in the same league, and then swapped to Churchill who without doubt were the worst company I have ever dealt with on all fronts. They seem to have the most appallingly rude and incompetent staff you could possibly imagine across claims, customer service, legal and complaints. I can only presume the management team are just not up to the job.

I have just renewed for a second year with Axa and hope to stay with them in future. I highly recommend the company and their home insurance.

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17th February 2020

Threaten to send debt collector for outstanding premium

Had an accident. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. I begged the woman to reduce the ...

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Had an accident. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. I begged the woman to reduce the premium. She said no. Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. How is this fair? I tried my hardest to inform them of my intention and why should they charge £2000 when other companies quoted £800? Because of their greediness, I had to buy another car breakdown service. If they had gone for £1000, I would have stuck with them. No, they just wanted the settlement cheque back. They referred to a quote on page 30 of the policy. How do they expect a layman to read to page 30 of the document. I might as well use a solicitor to buy these stupid insurance.
If I hadn't tried, I would have been so angry. My son has been driving for 6 years. Once you had an accident, you became a leper!

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22nd January 2020

Endless waiting times, missing money

I'm in contact with AXA since October and now end of January the process is still going on. I've send countless messages and everytime you wait days, if not weeks till you get an answer. Sometimes with the same information you had already thrown at...

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I'm in contact with AXA since October and now end of January the process is still going on. I've send countless messages and everytime you wait days, if not weeks till you get an answer. Sometimes with the same information you had already thrown at you again.
The worst thing tho is that they don't want to pay me back all the money from my car rental, although the damage is clearly listed as covered in the document I received when signing the contract.

It's dissapointing. Never AXA again.

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19th December 2019

Home Emergency Insurance

Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great ...

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Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great but fair enough. Took a month to decide that I wasn't fully covered because the plumber reported the problem as a corroded pipe buried in the concrete floor feeding our gas fire. Ended up with £250 after chasing and chasing, lie after lie about the delays processing the claim..........Stay well clear. Crooks!!!!!!!

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27th September 2019

Insensitive and Incompetent

My wife was diagnosed with terminal cancer in January 2109. I had a letter from her consultant who explained that it was not possible to travel any more. Consequently, I had to cancel a trip in March. I forwarded Claim Documents with a comprehensive...

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My wife was diagnosed with terminal cancer in January 2109. I had a letter from her consultant who explained that it was not possible to travel any more. Consequently, I had to cancel a trip in March. I forwarded Claim Documents with a comprehensive covering letter to AXA Tunbridge Wells offices.
These were received but not re-routed to the correct department. WHY ON EARTH NOT. DO THEY NORMALLY DISREGARD CLAIM FORMS?
I even received a letter from the Health Care dismissing my claim because my Insurance had not been renewed. They later apologised for this insensitive attitude.
I heard nothing for ages, then AXA started their inappropriate investigation.
On 3 September I was told that I would get a refund of £200+ and an extra seems paltry £50 - to recompense our distress. This is insulting.

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26th August 2019

Fantastic customer service

I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I...

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I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I received over the phone from AXA was absolutely amazing. The lady was so personable and helpful and spent plenty of time with me giving me lots of options. I wouldn't hesitate to use AXA again in the future.

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16th August 2019

From poor to worse

I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were...

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I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were over £300 more than the first competitor I queried! If they're affordable for you then great, but do shop around!

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