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12th November 2019
Avoid
They always find a way out to get away if their responsibilities
Your Axa Reviews (163)
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31st October 2019
about as good as the buffet in a strip club
terrible service, incompetent staff, impossible to talk to anyone
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27th September 2019
Insensitive and Incompetent
My wife was diagnosed with terminal cancer in January 2109. I had a letter from her consultant who explained that it was not possible to travel any more. Consequently, I had to cancel a trip in March. I forwarded Claim Documents with a comprehensive...
Read more My wife was diagnosed with terminal cancer in January 2109. I had a letter from her consultant who explained that it was not possible to travel any more. Consequently, I had to cancel a trip in March. I forwarded Claim Documents with a comprehensive covering letter to AXA Tunbridge Wells offices.
These were received but not re-routed to the correct department. WHY ON EARTH NOT. DO THEY NORMALLY DISREGARD CLAIM FORMS?
I even received a letter from the Health Care dismissing my claim because my Insurance had not been renewed. They later apologised for this insensitive attitude.
I heard nothing for ages, then AXA started their inappropriate investigation.
On 3 September I was told that I would get a refund of £200+ and an extra seems paltry £50 - to recompense our distress. This is insulting.
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15th September 2019
Axa
Excellent service when things went wrong for my daughter. Reassuring and professional.
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15th September 2019
Good professional company, easy to deal with!
Had AXA insurance in the UK and Thailand and can not fault them, they may not be the cheapest but you get what you pay for. I would recommend AXA to my friends.
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11th September 2019
Easy no hassle insurance!
I've been with AXA for over 5 years and have no reason to change
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8th September 2019
Cheap and honest
I forgot how many years ncb I had so guessed. They looked it up and found it was actually higher. They then gave me a discount. Superb.
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31st August 2019
Roof claim
AXA agents for Hastings. No dispute about a roof leak claim. Came out ASAP to investigate, claim wasn't upheld but impressed with service all the way through
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29th August 2019
exceptional clock
EXCELENT SERVIS AND NICEST PEOPLE TO TALK ON PHONE WITH
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26th August 2019
Fantastic customer service
I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I...
Read moreI recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I received over the phone from AXA was absolutely amazing. The lady was so personable and helpful and spent plenty of time with me giving me lots of options. I wouldn't hesitate to use AXA again in the future.
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16th August 2019
From poor to worse
I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were...
Read moreI've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were over £300 more than the first competitor I queried! If they're affordable for you then great, but do shop around!
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13th August 2019
AXA's Abysmal handling and customer service
AXA my home insurer recommended and made an appointment for a drainage company (Lanes For Drains) to visit my property on the 21st of May to fix a partially blocked bath. Upon calling AXA, I was told that I had an Home Emergency Cover Extra Policy, so...
Read more AXA my home insurer recommended and made an appointment for a drainage company (Lanes For Drains) to visit my property on the 21st of May to fix a partially blocked bath. Upon calling AXA, I was told that I had an Home Emergency Cover Extra Policy, so as such there was No excess to pay, I was cover up to £1000 and this did not affect my NO CLAIMS BONUS.
Engineer upon arrival put snake machine down bath waste making a whole in the waste beneath the bath and proceeded to fill the bath to ensure blockage had gone. I coincidentally went downstairs to get a glass of water. Upon open my Living room door on the way to my kitchen, I found water coming through my ceiling in several locations, causing damage to ceiling, wooden floor below, blinds and a floor lamp.A result of the engineer filling the bath and making a whole in the bath waste, all the water coming through my ceiling and get in to my electrics
I Took videos and photos of the damage caused and the engineer who caused damage helping me to stem the flow of water. To be followed the next day by engineer denying he had caused any damage in my house
Further damage 3 days later caused in removing tiles to get access to the waste. Before removal, Area manager for drainage company attend giving me his direct number via business card and word, ensuring me that any damage done would be fixed and repaired back to original state.
(It was later found by a further engineer who changed the waste beneath the bath, that the blockage was caused by a build up of debris in the soil stack, not the pipes beneath the bath as all were brand new and replaced when I recently installed a new bathroom less than year ago.
3 Months later after supplying AXA and the drainage company with videos and pictures from the damage done, neither AXA or the drainage company have taken any responsibility for damage to my recently refurbished house and are deeming me liable for cause and refused to pay for the damage to both bathroom and living room, none of which was present before engineer arriving on the 21st of May 2019
AXA have shown zero understanding, empathy or taken any responsibility for what has taken place and offered a deplorable £300 to fix all damages, after asking me to get several quotes for the repairs, which I supplied ranging from £4000-£4500
I find this to totally disrespectful and unconscionable on their part to treat customers this way and to take no accountability
I have been paying and had home insurance for the past 20 plus years and never once claimed, so to be treated like this when I asked for help I find despicable.
As a result of this, I will be cancelling my policy and will NEVER spend money, recommend with or do business with AXA again.
POLICY NUMBER : DU HHS 5101386
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9th August 2019
Very helpful
Had an incident in barcelona where a wallet got stolen and the people here were so helpful.
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7th August 2019
Very reasonable prices
I had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful...
Read moreI had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful throughout the claim.
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23rd July 2019
Renewal rip off
Renewal rip off when I went to cancel they offered me a reduction... no way loyalty first or bye bye
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22nd July 2019
Great customer service,great reward scheme
I've been a member of the AXA group health insurance since 2010. They offer me 50% back on the cost of dental care, eye care, day(s) in hospital , maternity and some other medical services. It have recommended a few people to join them, couple of...
Read moreI've been a member of the AXA group health insurance since 2010. They offer me 50% back on the cost of dental care, eye care, day(s) in hospital , maternity and some other medical services. It have recommended a few people to join them, couple of whom did do so. I was so pleased about that. Their customer service has been exceptional. Whenever I'm changed my personal details or address, I either ring them or write to them informing them of the changes. For eg: after I got married, I sent that information to them. They sent me a letter saying 'thank you for informing them about my recent changes. All original documents were returned to me and it makes me feel good about the level and quality of service I have received from them. Thanks for providing a great service x
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14th July 2019
Great!
It is very hard for young drivers to get on the roads nowadays with the price of insurance but axa have been great. I passed my test aged 17 and I am now 22 and it has went down tremendously over the years. Great service
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14th July 2019
Easy to deal with
Website is easy to sign in and access policy documents and its shows your level of cover so you easily tell what is or isn't covered without having to resort to pages of small print
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