Share your consumer credit feedback and you'll be entered into our £1,000 prize draw!Vote in the Consumer Credit Awards

Axa Reviews

Ratings based on 107 reviews Last review 2 weeks ago
3.76 / 5Great overall rating

Axa reviews can help you to find out what life as an Axa customer is really like. Axa believe that when their customers need them...the little things they do to help can sometimes make the biggest difference. Smart Money People is the place for Axa...

Read Full Description

Axa reviews can help you to find out what life as an Axa customer is really like. Axa believe that when their customers need them...the little things they do to help can sometimes make the biggest difference. Smart Money People is the place for Axa reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 46
4 32
3 5
2 5
1 19

Your Axa Reviews (107)

Write a review
4th April 2018

Totally Incompetent

AXA's Claims staff are shockingly bad at their jobs or the department is just ridiculously understaffed - it took more than 9 months for them to deal with one claim and over 6 months to deal with another. Refuse to provide a courtesy car for repairs...

Read more

AXA's Claims staff are shockingly bad at their jobs or the department is just ridiculously understaffed - it took more than 9 months for them to deal with one claim and over 6 months to deal with another. Refuse to provide a courtesy car for repairs even though I was entitled to it under my policy, lied about witnesses not sending statements and sending allegations to Third Party insurers. The department is supposed to be open from 8-5 Monday to Friday but you still get an out of office message when trying to call after 8am and you have to wait at least 40 minutes just for someone to answer the phone. Worst customer service experience ever! AXA will cost you a lot of time and money for absolutely nothing.

Write a review
20th March 2018

Trying to rip a elderly women off

My mother joined with them as the price was good a year later it doubled so she rang up to cancel it and told them she was also cancelling the direct debit bearing in mind it hadnt been renewed. for over 3 months she has had letters and ive also had...

Read more

My mother joined with them as the price was good a year later it doubled so she rang up to cancel it and told them she was also cancelling the direct debit bearing in mind it hadnt been renewed. for over 3 months she has had letters and ive also had emails demanding for money i rang up told them that it was cancelled but they keep on sending no wonder them a warning to anyone you can find better insurance companies wbo actually listen when you get in touch and not force people to have a policy that they dont want

Write a review
26th February 2018

unresponsive

My van insurance is with Dialdirect but uderwritten by Axa. I hit a gatepost 5 weeks ago, so my claim is dealt with by Axa. They will not pick up the phone EVER , I go through around 5-6 departments, all with a selection system, this takes 9 mins,...

Read more

My van insurance is with Dialdirect but uderwritten by Axa. I hit a gatepost 5 weeks ago, so my claim is dealt with by Axa. They will not pick up the phone EVER , I go through around 5-6 departments, all with a selection system, this takes 9 mins, they when I get to underwriting I get put on hold forever. I have complained to Dial direct and they've already refunded the cost of the calls so far. I was told ( via an Axa operator ) that I was being sent a replacement van last week, but that never happened. Dial direct spoke to them 6 days ago about this claim, Axa told them they would get in touch with me, but again no response. I'm thinking of taking Axa to court for the cost of the repair ( I've got the estimate) plus the insurance premium as, If they will not pay out, then technically I do not have any insurance, I've just bought a meaningless piece of paper.

Write a review
16th October 2017

For the love of God, do not insure with them..........

Tried to claim, but they will use absolutely everything in their power not to pay out. They took my car after a small electrical fire and not only will they not cover it, but whilst in their care the car has been ransacked of anything valuable and...

Read more

Tried to claim, but they will use absolutely everything in their power not to pay out. They took my car after a small electrical fire and not only will they not cover it, but whilst in their care the car has been ransacked of anything valuable and I've lost a brand new sat-nav and cash etc........ the Police are going to be involved.

Write a review
13th October 2017

We'll never use ths company again

Changed to AXA / Sainsbury's Bank in July as their premium was...

Read more

Changed to AXA / Sainsbury's Bank in July as their premium was lower.
In September I was stopped by a police car 60 miles from home as "the car had no insurance". It transpired that the registration no was incorrect (1 digit) on the documentation, totally unknown to us. This resulted in our car being 'seized' by the police and as it was 5pm on Sat we could not collect the car until Monday morning! We had to ask friends to drive the 60 miles to fetch us and were without a car until someone had to take us back again on Monday morning. Meanwhile the error on the certificate was corrected at the cost of £45 (their admin fee), and we had to pay £150 to release the car. Sainsbury's/AXA initially told me I could claim this back but when I tried to do so they refused. The whole experience was stressful but the insurance company couldn't care less, as it "was our fault".
Be very wary of this company. We won't be renewing with them at the end of the year and would rather pay a higher premium.

Write a review
1st October 2017

Very satisfied

My son was taken ill in Russia in the Hermitage Museum. He went by ambulance to an AXA owned clinic who dealt with AXA and all his expenses of overnight stay and battery of costs plus doctor were immediately paid without a quibble. Consequently I am...

Read more

My son was taken ill in Russia in the Hermitage Museum. He went by ambulance to an AXA owned clinic who dealt with AXA and all his expenses of overnight stay and battery of costs plus doctor were immediately paid without a quibble. Consequently I am completely confident of always using them as I know they will payout if required. Also, the website is easy to use and prices good.

Write a review
25th September 2017

Brilliant service

We had a terrible time on holiday with myself and baby admitted to hospital. So glad we had booked travel insurance through axa. They were professional, friendly, nothing was too much trouble and in particular they cared...horrible experience made...

Read more

We had a terrible time on holiday with myself and baby admitted to hospital. So glad we had booked travel insurance through axa. They were professional, friendly, nothing was too much trouble and in particular they cared...horrible experience made easier through these guys x

Write a review
15th September 2017

The best home provider ever

I deal with AXA home insurance on a day to day basis and in my opinion they are the best out there. Always eager to help and understand out mutual clients needs. Treating customers fairly is at the forefront of every decision they make and they are...

Read more

I deal with AXA home insurance on a day to day basis and in my opinion they are the best out there. Always eager to help and understand out mutual clients needs. Treating customers fairly is at the forefront of every decision they make and they are always willing to go the extra mile.

Write a review
9th September 2017

pleasant helpful polite

I bought property insurance with axa and i have rang through a few times every member of staff have been so helpful so polite and have helped me in anything i've asked, their price was amazing too i would definitely use them again for other product...

Read more

I bought property insurance with axa and i have rang through a few times every member of staff have been so helpful so polite and have helped me in anything i've asked, their price was amazing too i would definitely use them again for other product and recommend them .

Write a review
1st September 2017

Unorganised and terrible to deal with.

Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been...

Read more

Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been signed for at there office. In the end I cancelled the policy and bought elsewhere as I was so appalled with the service.

I hope they have changed since then, unfortunately I will never be insured by this company as I do not trust them at all.

Articles related to Axa