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23rd July 2017
Very reliable
Never had a problem at all with them. Very good reliable - wouldn't switch to any other company
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21st July 2017
Good for the first year
As with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was...
Read moreAs with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was very quick and easy to do, and judging by the research I did, at reasonable cost too. Easy to view all documents on line plus plenty of reminders via text and email. Surprisingly easy to cancel too, I expected a phone call and hard sell but I cancelled the renewal quote online. I've no idea what they are like in a crisis, which is the real test.
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16th July 2017
These guys really helped me when someone bumped my car.
Really helpful lady on the phone, courtesy car arranged quickly.
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16th July 2017
Good easy access car insurance
I can access all my details and documents online which is very useful. I can also make any changes to my policy online, quick and easy.
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15th July 2017
Fantastic 5 star service
I have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to...
Read moreI have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to none. they were so understanding of my circumstances and helped me get sorted out quickly without hesitation. if anyone asks about insurance I will always tell them how outstanding axa are
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13th July 2017
Stole Money From Me
Left a previous rented property asked them to cancel my insurance. Had an email to confirm this. Found they were still taking money out of my account two years later. They wouldn't admit they had made a mistake unless i told them exactly when i moved...
Read moreLeft a previous rented property asked them to cancel my insurance. Had an email to confirm this. Found they were still taking money out of my account two years later. They wouldn't admit they had made a mistake unless i told them exactly when i moved out, the address and the policy number at the time otherwise they couldn't do anything for "security purposes".
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4th July 2017
So far so good
It was easy to set up my AXA travel insurance and I was able to make sure I had the right level of cover easily and compare it to other policies to ensure its the right product for me....
Read more It was easy to set up my AXA travel insurance and I was able to make sure I had the right level of cover easily and compare it to other policies to ensure its the right product for me.
I haven't had to claim on my insurance so I am unsure as to the claims process.
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4th July 2017
So far so good
Axa home insurance was easy to set up and complete and I like that you can log in and see your accounts and which insurance documents you have and what it covers so you can always check if you need to....
Read more Axa home insurance was easy to set up and complete and I like that you can log in and see your accounts and which insurance documents you have and what it covers so you can always check if you need to.
I have not had to claim so cannot comment on the ease of claims with this company.
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4th July 2017
So so but ok
Quite expensive but well known. Not had to claim yet but easy to change details and add people to policy etc
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4th July 2017
Excellent All Round
Excellent product and customer service. Sorted my claim within days.
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4th July 2017
Easy
While I have been with axa it has been easy to manage and amend online very user friendly
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4th July 2017
Not impressed
They were ok up to a point however they cancelled my policy as soon as i moved address which has put me off ever recommending them. This left me with the inconvenience of finding a new insurer before the end of my premium expiry date with no notice. ...
Read moreThey were ok up to a point however they cancelled my policy as soon as i moved address which has put me off ever recommending them. This left me with the inconvenience of finding a new insurer before the end of my premium expiry date with no notice. Upon speaking to adviser I was told they do not insurer cars within my new postcode and therefore my insurance would become invalid from that day onwards and I would need to look elsewhere for cover. Not good.
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22nd March 2017
Insane excesses
Was going to change my insurance over to axa as they topped the comparison sites in terms of price. However on closer inspection, the excess amount was more than the policy price itself! Stupid.
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26th December 2016
car insurance
good company, customer service is good but needs to be clearer on the policy reduction.
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25th October 2016
Over an hour waiting to speak to staff
If you were involved in an accident you would first of all need to pray to God that someone answers. From customer services to claims to everyone in that company lets just say you will need a special VISA to speak to their precious incompetent...
Read moreIf you were involved in an accident you would first of all need to pray to God that someone answers. From customer services to claims to everyone in that company lets just say you will need a special VISA to speak to their precious incompetent staff!!!! AXA give me my excess payments back before I go to a small claims court !!!!
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18th October 2016
Easy to use
I work in the fitness industry and needed liability insurance. The choices were easy to understand online and the the staff at the end of the phone are very helpful
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14th October 2016
My own personal pension
I have a current pension scheme with this provider
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8th October 2016
Axa - no tooth pain with them
Axa - no tooth pain with them. Great guys
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