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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1363 reviews)

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4.81

Based on 1,363 reviews, last reviewed 7th Apr 2025

76% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent personal service A pleasure to deal with from start to finish, Liam Hollis was quick to answer the phone and assist with some issues regarding account opening. Reviewed on: 7th April 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1363)

Review of the Hinckley & Rugby Building Society, Savings:

I opened a new ISA account with you and was dealt wi...

I opened a new ISA account with you and was dealt with by Jade. I cannot praise her highly enough for helping me open my account as i tend to suffer from anxiety issues and become confused. She explained everything simply and clearly to me. Please pass on my thanks to her. Reviewed on: 14th March 2025

Reply from Hinckley & Rugby Building Society Hello and thank you very much for your feedback. I am so pleased to hear that Jade was able to go through the required details and put you at ease, we priorities personal service so this is great to hear. I will ensure she sees your comments. Thank you for choosing to save with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

Excellent Customer Service, can go into the branch o...

Excellent Customer Service, can go into the branch or pick up the phone to talk to a person and not a robot. Love Hinckley & Rugby Building Society - keep up the good work :-) Reviewed on: 21st February 2025

Reply from Hinckley & Rugby Building Society Hello Carol and thank you for taking the time to pass on your thoughts about our services. It’s really encouraging to hear you appreciate the human and personal approach we take to customer service. We believe our valued members deserve time and attention direct from our staff, so remain committed to providing options to suit everyone. We look forward to welcoming you again in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd March 2025

Wigston branch visit

I visited the Wigston branch to open an account and was seen promptly. The assistant Rita was very polite and helpful and explained everything thoroughly. I like this traditional way of dealing with customers in person. Reviewed on: 18th February 2025

Reply from Hinckley & Rugby Building Society Hello and thanks for taking the time to pass on your comments regarding the service you received from Rita at our branch in South Wigston. It’s great to hear you appreciated the time taken and information provided, our main aim is to ensure our customers have everything they need to make informed decisions. We also believe face to face services are still an important part of our offering so remain committed to having teams ready to help on our local highstreets. We look forward to welcoming you again in the future and if we can be of any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd March 2025

Very easy to open accounts and staff very helpful

Very easy to open accounts and staff very helpful Reviewed on: 14th February 2025

Reply from Hinckley & Rugby Building Society Hi Gary Thank for your comments on our account opening process and the service you received from the team. It’s great to hear you found it straightforward and our people helpful, that’s exactly what we’re aiming for. We look forward to welcoming you again in the future and if we can be of any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

Jeanette Sobalski

Jeanette was very professional and friendly, when I explained what I wanted and why she chose the best account for me Reviewed on: 13th February 2025

Reply from Hinckley & Rugby Building Society Hello Carol, Thank you for your encouraging feedback about the service you received from Jeanette at our Rugby branch. It’s great to hear she was able to provide you enough information for you to choose a suitable home for your savings. Please don’t hesitate to get back in touch, or pop back by the branch, if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

Rita was very helpful, very clear and took me throug...

Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were her colleagues present also. So all in all, very glad I chose H&R and the South Wigston branch, to put my money away, so many thanks! Nigel. Reviewed on: 10th February 2025

Reply from Hinckley & Rugby Building Society Hi Nigel, Thanks for taking the time to tell us about your experience with Rita and the team at our branch in South Wigston. Its great to hear everyone was welcoming and that you managed to find a suitable home for your savings. We’re very happy you chose to save with the Society and if we can be of any further assistance please don’t hesitate to contact us or pop in to any of our branches. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

Opening a new account

The business of opening a new account was smoothly and efficiently dealt with and staff were most helpful in helping fill out the paperwork. As we are fairly elderly ladies they were sensitive enough to move at our pace and speak clearly. the whole process took only 30minutes, a real contrast to trying to open a bank account last year, which took hours and more than one visit to a bank. Reviewed on: 29th January 2025

Reply from Hinckley & Rugby Building Society Hello Ruth, We’re so pleased to hear how happy you were with the service you received from our team in Lutterworth. We think taking the time with our members is very worthwhile and are delighted to hear you opened an account with the Society. Should you need any further information or assistance in the future please do not hesitate to contact us or pop into branch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st January 2025

Helped to Open a New Account

Liam was very helpful, ensuring that I was aware of the terms and conditions that applied to the account that I wished to open. He was efficient and friendly, explaining the process involved and ensuring that my questions were answered. Reviewed on: 24th January 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to tell us about the service you received from Liam. It’s great to hear he provided you with all the information you needed and was friendly while doing so – that’s exactly what we want to hear! I am sure he would have mentioned we’re right here should you need any further help or think of any more questions you'd like answering. Please don’t hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st January 2025

Excellent service received in your Coalville branch.

Excellent service received in your Coalville branch. Very quick and easy process as a new customer. Reviewed on: 23rd January 2025

Reply from Hinckley & Rugby Building Society Hi Lisa, It’s wonderful to read your comments about the service you received from our team in Coalville and we’re very pleased to welcome you as a new member of the Society. We really hope we are able to help you realise your financial goals and if we can be of any further assistance, please feel free to pop in or give our team a call – they’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st January 2025

I enquired about having my first ISA and got helpful...

I enquired about having my first ISA and got helpful but not forceful information.the person was friendly and encouraging with the products available? Reviewed on: 22nd January 2025

Reply from Hinckley & Rugby Building Society Hi Monica It’s great to hear you received the information you were looking for from our team and without feeling at all coerced, that’s definitely not what we’re aiming to do, we’re just happy to explain what we can offer and share our knowledge so you can make informed decisions to suit you. If we can be of any further assistance in future, please do not hesitate to reach out. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st January 2025

True Customer Service...

Liam who served and explained the account I was interested in is an assett to TheCompany .I cannot hear very well being 83. It was such an advantage to be able to comunicate with a person and not told to go online . Reviewed on: 16th January 2025

Reply from Hinckley & Rugby Building Society Hi Margaret We’re thrilled to hear how pleased you were with the service you received from Liam. We aim to ensure all of our members have easy access to our services and are committed to maintaining our face-to-face in branch service, alongside alternative methods which allow more remote members to deal with us in a way which suits them. Thank you for taking the time to pass on your comments – they are greatly appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st January 2025

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