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Margaret j

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Review of the Hinckley & Rugby Building Society, Savings:

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True Customer Service...

Liam who served and explained the account I was interested in is an assett to TheCompany .I cannot hear very well being 83. It was such an advantage to be able to comunicate with a person and not told to go online . Reviewed on: 16th January 2025

Reply from Hinckley & Rugby Building Society Hi Margaret We’re thrilled to hear how pleased you were with the service you received from Liam. We aim to ensure all of our members have easy access to our services and are committed to maintaining our face-to-face in branch service, alongside alternative methods which allow more remote members to deal with us in a way which suits them. Thank you for taking the time to pass on your comments – they are greatly appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st January 2025

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