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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1345 reviews)

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4.81

Based on 1,345 reviews, last reviewed 7th Mar 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Very helpful in the South Wigston Branch Very helpful in the South Wigston Branch Reviewed on: 7th March 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1345)

Review of the Hinckley & Rugby Building Society, Savings:

Great branch

Helpful and friendly staff, easy experience of opening an accounr Reviewed on: 1st December 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments about our Rugby branch. It’s great to hear you found the account opening process straightforward and our staff friendly. We look forward to serving you in the future, please do not hesitate to reach out if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Coalville branch front desk fantastic.

The staff on the front desk were fantastic. Knowledgeable and very approachable. Highly recommend the Coalville branch! Reviewed on: 31st July 2024

Reply from Hinckley & Rugby Building Society Many thanks for your feedback about our branch team in Coalville. Knowledgeable and approachable is absolutely what we’re aiming for and it’s wonderful to hear you’d recommend our services to others. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

We come up from Kent, best branch based isa’s availa...

We come up from Kent, best branch based isa’s available. Always greeted with a warm welcome. We really like the personal experience we get from the staff. Reviewed on: 30th July 2024

Reply from Hinckley & Rugby Building Society Hi Nigel Many thanks for taking the time to reflect on the service you received from our team in Rugby. It’s great to hear you felt welcomed and that you the received personal service we always aim to deliver, and, of course, that we were able to offer you the competitive branch-based ISA products you were looking for. Whatever your reason for travelling up from Kent, we very much look forward to seeing you again and assisting you with your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

Excellent customer service provided by Lucy.

Excellent customer service provided by Lucy.She was both friendly and professional.Makes such a difference speaking to a person as opposed to any digital platform.Thank you. Reviewed on: 30th July 2024

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your thoughts Anthony. It’s great to hear you received a friendly and professional service from Lucy in Coalville and you appreciate the personal face-to-face service we provide in our branches. We believe that our members should have the option to deal with us whichever way suits them best and as a result are committed to retaining our high street presence, which is clearly appreciated by so many of our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

Beverley and Diane could not have been more helpful.

Beverley and Diane could not have been more helpful. Their commitment to excellent customer service and their open, friendly but professional manner was a pleasure Reviewed on: 27th July 2024

Reply from Hinckley & Rugby Building Society Hello Sue and many thanks for your feedback for Beverley and Diane at our branch in Nuneaton. It’s wonderful to hear that you found their service to be professional and friendly. The care and attention paid to our members is, of course, our upmost priority so this type of feedback is exactly what we’re hoping for. We will happily share your comments with the ladies in question and very much appreciate you taking the time to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

Excellent Team

Jeanette was very helpful and knowledgeable. I have banked with Hinckley and Rugby for over 30 years and always found your Rugby Branch team to be welcoming and polite. Reviewed on: 26th July 2024

Reply from Hinckley & Rugby Building Society Hello Sue, Firstly, thank you for your loyalty to the Society, it’s wonderful to hear we’ve been able to assist you with your savings all these years. As always, its extremely helpful to hear our members thoughts on our service and people, so thank you for taking the time to provide us with your feedback which we will be happy to share with Jeanette and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

Moved money into a new ISA account found staff very...

Moved money into a new ISA account found staff very helpful and efficient very pleased with the service 5 Stars Reviewed on: 26th July 2024

Reply from Hinckley & Rugby Building Society Hello Graham and thank you for taking the time to tell us about your experience with our Rugby branch. We’re very pleased to hear you found our team to be helpful and that you’ve chosen the Society to look after your ISA Savings. We look forward to welcoming you in our branches in the future and should you need any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

Liam was very clear with all his questions and his c...

Liam was very clear with all his questions and his communication skills was to a highest level Reviewed on: 22nd July 2024

Reply from Hinckley & Rugby Building Society Hi Alan Thanks so much for your feedback about the service you received from Liam. It’s great to hear you found his communication skills of a high standard and he was able to answer all your questions. He is an asset to our branch team and we’ll happily share your comments with him directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

Visited the South Wigston branch and Linda helped wi...

Visited the South Wigston branch and Linda helped with my queries regarding opening a saving account for my grandkids. Linda has patience, good listening skills and l am lucky to have her kind assistance. Linda is simply brilliant! She deserves a FIVE STAR award. Reviewed on: 16th July 2024

Reply from Hinckley & Rugby Building Society Hi Christine Thank you so much for taking the time to pass on feedback regarding Linda and the service she delivered to you at South Wigston. It’s always a joy to hear such a glowing review, particularly one which highlights our teams listening carefully to customers and helping them with savings for their family. We agree Linda is a great asset to our team and we will happily share your comments with her directly. Should you require any further assistance in the future please do not hesitate to contact us and may we take this opportunity to thank you for introducing your grandchildren to the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 1st August 2024

Help at the Nuneaton Branch

I visited the Nuneaton Branch for advice on applying for an ISA and completing the application form I had downloaded from the internet. Diane was very helpful and friendly and helped me complete the application form and did an electronic identity check while i waited. I was very happy with the whole experience. Reviewed on: 15th July 2024

Reply from Hinckley & Rugby Building Society Hi Paul Thanks for your thoughts on the service you received from Diane at our Nuneaton office. We’re very pleased to hear she was able to assist you with your ISA application and you found her to be friendly and helpful. We think she’s great too! Should you require any further assistance in the future please do not hesitate to contact us or pop into branch where Diane and the team will be more than happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 1st August 2024

Treated with courtesy and respect, everything explai...

Treated with courtesy and respect, everything explained in an understandable way Reviewed on: 15th July 2024

Reply from Hinckley & Rugby Building Society Hi Adrian Thank you for your feedback. It’s imperative we ensure our customers understand our products and services, so we’re delighted to hear about the service you received and the impression our team had on you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th July 2024

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