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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1310 reviews)

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3.65

Based on 1,310 reviews, last reviewed 3rd Oct 2025

91% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1310)

Review of the HSBC, Bank account:

Great

Good company, happy to use their products and I have for a long time. Reviewed on: 8th February 2023

Not great - feels tired

HSBC are not as impressive as I had thought they were before becoming a customer. Many of their physical branches are closing down, the phone service is a bit variable, and the app is not user-friendly. Reviewed on: 21st January 2022

Excellent

Very pleased with the service i receive from my bank. The physical building is staffed by helpful, knowledgeable people, and the online process is simple and easy. Would recommend highly. Reviewed on: 20th January 2022

Very good

Have been quick in responding to my queries, and very useful. The interest rates are a bit low, but so are all of the others Reviewed on: 20th January 2022

Service deteriorates each time I have to deal with them

Difficult to contact , online banking apps are clumsy and outdated , pitiful interest rates. Reviewed on: 18th January 2022

Never had a problem

Not only have I never had a problem with them but they are also very helpful with anything you ask of them. Reviewed on: 18th January 2022

Best Bank in the UK

Always quick to rectify mistakes. Great Customer service Reviewed on: 17th January 2022

Great Bank

Easy internet banking and good service Reviewed on: 17th January 2022

HSBC are very helpful

I would definitely recommend HSBC to friends and family, as they are very helpful. I do love their banking app as well. Reviewed on: 16th January 2022

Feeling Fees

Service fees vary by bank. It feels like you pay more at HSBC for banking services. Reviewed on: 16th January 2022

Inept, rude unhelpful

I was asked to go through a customer info review. The most stressful thing I've done all year. Their information on the signatories hadn't been updated, despite submitting change of name forms, marriage certs and a death cert etc. Because their info was incorrect I could not talk to advisors as I could not provide up to date info. I was told wrong information by online chat advisors, told the account would be closed with little notice. The account had been a free of charge community account for 20 + years, then without warning it became a fee paying business account. Unable to talk to anybody again because they still don't hold the correct info. Branches didn't want to know. Absolute shambles. Now going through switching service to new bank which will ptibably fail because HSBC haven't updates. Rude and unhelpful on the very rare occasion that I have got through. Shocking. Reviewed on: 15th January 2022

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