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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Avoid at all costs

Constantly passed from department to department. No customer service. Empty branches. Close your accounts with HSBC as soon as you get the chance. Reviewed on: 25th October 2022

Nayela did a huge help today!

She solved my queries immediatley as I was in a hurry. Nayela was very efficient! Reviewed on: 27th September 2022

Super Responsive

This bank is very responsive. They listen. This is why I also had my daughter bank with them Reviewed on: 26th September 2022

Just terrible

Don't join this bank!!! Don't join this bank!!! After waiting 45 mins on hold I reported a fraudulent transaction on my account to the HSBC fraud line. The rudeness with which I was treated with was quite simply unbelievable, I spent 40 mins on the phone to HSBC simply begging them to cancel my card and stop this payment to jd sport on line. I was told they could not stop it and IF after an investigation they found it to be a fake transaction I would then receive my money back. I appreciate that they are probaby busy and I also understand they have procedures to follow, but treating your customers with contempt and hostility is wrong. I did receive my money back within a week and now i am in the process of changing banks. Reviewed on: 26th September 2022

Theifs

They will steal your money and roll the funds to help themselves and drag your payment till the last moment so they can clear their things..don't trust them they are trained liars even their help assistance is fake..most of the employees don't know anything and have 0 respect for its customers ,they keep changing their words on every call..worst worst worst bank ever,they claim to have many policies but can't state atleast 1 in which they can hold a international transfer..online banking such as revolut,monz9 is way better and prompt than these theifs Reviewed on: 22nd September 2022

Great

No issues, great app and able to contact by phone Reviewed on: 20th September 2022

LIFE LONG CUSTOMER

I have been with HSBCever since I started receiving a monthly salary. Reviewed on: 16th September 2022

Racist to non English speaker

Most of the customer services officer are racist to non-English speaker Reviewed on: 13th September 2022

Helpful Customer Service

I couldn't make payments online and after I phoned up the customer service they had the problem fixed quickly and securely allowing me to make the payments I needed to make. Reviewed on: 26th August 2022

Good bank

Great company and very good been with you them for years Reviewed on: 19th August 2022

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