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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1310 reviews)

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3.65

Based on 1,310 reviews, last reviewed 3rd Oct 2025

90% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1310)

Review of the HSBC, Bank account:

Great

Good company, happy to use their products and I have for a long time. Reviewed on: 8th February 2023

Average service

Not the best. When u make transactions u have to wait one week to see your transactions in the app is very confusing service generally Reviewed on: 27th January 2020

Excellent Bank

Excellent customer service with good products Reviewed on: 25th January 2020

Their advance account is second to none

Great British call centre and hardly ever any wait times Reviewed on: 25th January 2020

Really amazing bank

Reliable, everything I need is here Reviewed on: 25th January 2020

Bank account

I am been them customer for already 3 years and i feel so confortable and secure with them. Reviewed on: 25th January 2020

Good Customer Service

My card was cloned and they stopped my card before any money was taken Reviewed on: 25th January 2020

A good bank but tough to get an appointment in person

I have banked with HSBC for many years and have been happy with their service online and in the bank itself, my only issue would be that they should invest in more staff in their banks for busier days when requests can not be fulfilled online. Reviewed on: 24th January 2020

Free £175

Switched from NatWest, super easy, received £175 free cash as a result. Online banking and using the app, transferring money and paying bills is super easy. Customer service is great. Reviewed on: 23rd January 2020

Efficient and innovative

Great Bank, honest and innovative in all their approach. Reviewed on: 19th January 2020

A lot of room for improvement

Constant issues with the banking app, my actual transactions and keeping track of them, as well as the overall customer service and care shown. The service itself is poor letting me down on multiple occasions and definitely not delivering the minimum expected service. Reviewed on: 19th January 2020

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