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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Great customer service and easy to use app.

Very friendly customer assistants and easy to use app. Reviewed on: 6th March 2021

Poor systems & services

Archaic computer systems and extremely poonr customer service. Reviewed on: 1st March 2021

Good Current Account

Easy to use App, Efficient Banking. Reviewed on: 26th February 2021

Good Bank

Banking is perfect and they are safe and secure in maintaining all our personal details. No fraud transactions Reviewed on: 25th February 2021

efficoeny

very user friendly website. never had a problem Reviewed on: 22nd February 2021

Nice in person

Not had to use their customer service yet, but in person they were nice. Reviewed on: 22nd February 2021

Long standing customer

I’ve been customer for 25 years and always had good experiences with the bank Reviewed on: 19th February 2021

Great customer service

I’ve been with HSBC for over a decade and think their customer service is great. Their banking app is really easy to use and I’ll certainly be sticking with them. Reviewed on: 18th February 2021

Great Account

Love this account. Class debit card that is accepted worldwide. Never have any issues when on line or on High Street when I’m making a purchase and staff in branches are always so helpful. Digital Banking experience is wow. Love banking here. Reviewed on: 18th February 2021

worst banking experience

All the local high street banks are always closing down, and saving money, getting rid of jobs when they have billions themselves. Its become hard to access banks, and the people at middle age to the elderly have to travel by bus or taxi as they can't walk to any bank's any more like everyone used to. Also there is always one customer assistant, and we have to wait in long queues. All UK banks are the worst banks in the world!!!!! Reviewed on: 17th February 2021

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