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HSBC: Bank account reviews

View other HSBC products
3.65
Based on 1,310 reviews, last reviewed 3rd Oct 2025
90% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
45%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025
D. Joyce's avatar
D. Joyce

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025
Laura Bennett's avatar
Laura Bennett
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1310)

'Alright'

4
I have been with my bank for over 30 years. I have never had any problems with them. I have thought of changing banks to get 'rewards' but then can't really do with the hassle. However, I would like some rewards from my bank. Reviewed on: 30th December 2019
Catherine J Osborne-Smith's avatar
Catherine J Osborne-Smith

super friendly

5
Any problem is not too big for the staff. Reviewed on: 30th December 2019
John Russell's avatar
John Russell

Slow service, lots of hurdles

2
Whenever there is a problem it is very difficult to get it resolved with loads of hurdles and excuses Reviewed on: 29th December 2019
nrs080914's avatar
nrs080914

Helpful when needed

4
I have been with HSBC for 41 years, very scary but I have never had a problem with their service, they have been helpful when I needed them to be. When I had a £500 cash point failure at Christmas they were helpful and kept me informed on the progress. The staff are helpful and friendly when I visit. You can now do so much on line and even pay in cheques up to £500. I have looked at changing but see no benefit in doing so. Reviewed on: 24th December 2019
Caroline Toner's avatar
Caroline Toner

Expensive loans poor savers rates

2
Poor customer service, very poor interest rates for savers Reviewed on: 23rd December 2019
David Pritchard's avatar
David Pritchard

Great bank

5
Super reliable and just an all round great bank Reviewed on: 22nd December 2019
Jake's avatar
Jake

Great bank

5
They have provided me with a great service especially as I have a savings account for the purpose of my own home. Reviewed on: 10th December 2019
Jordanpowelldrew's avatar
Jordanpowelldrew

Very bad in all aspects

1
Rude customer service , bad products. Reviewed on: 28th November 2019
Soli's avatar
Soli

Technology lacking however solid bank

4
I find the app to be quite dated in both decor and usability compared to the barclays app, however it has paym so works perfectly fine, they should take some design tips from apps like revolut! Reviewed on: 26th November 2019
ross.a.vickers@gmail.com's avatar
[email protected]

15 years of good service

4
I have been with HSBC ever since I arrived in the UK. I went with them after an appalling experience with Barclays. Over the years I have tried many other banks, but they've all let me down in some way. HSBC is the only one that has had consistently good service. Reviewed on: 25th November 2019
Margaret's avatar
Margaret

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