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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Good bank

Good treatment & safety of customer & staff around COVID. One of the first banks to control branches and implement restrictions. Reviewed on: 15th February 2021

User friendly

Having been an unsatisfied customer of RBS for over 10 years HSBC has been like a breath of fresh air easy to deal with and speedy customer service both online and on the phone. Reviewed on: 15th February 2021

They block legitimate online debit card payments at a whim - disgraceful!

They, without good cause, have declined legitimate debit card transactions made to accounts held by me with other well known High St. banks on a 'spot check' basis, and give NO valid reason (because they have none). They need to remember who's money it is! Reviewed on: 31st January 2021

Long term user

Good service, been here long time Reviewed on: 31st January 2021

Poor

Difficult to access , minimal high street service . No loyalty for long term customers Reviewed on: 22nd January 2021

Seamless Transition

Seamless transition from a modern app based bank that I was unsatisfied with to a traditional high street bank. No issues since moving. Reviewed on: 22nd January 2021

Ehh

Not great, not bad. Does what you expect from a bank, but nothing more. Reviewed on: 22nd January 2021

Great company

No issues, great for seeing all of my international accounts. Hsbc provides all the services I need. Reviewed on: 22nd January 2021

Disappointed LONG-STANDING customer

Have banked with them since 2002, will be closing account soon following the political and discriminating face-mask announcement that accounts will be closed if clients don't wear masks. Client services have deteriorated significantly in recent years. Reviewed on: 18th January 2021

Behind the trend

Their app and online stuff is so far behind all other banks. Such a mission to do anything. The insurance offering isn’t very flexible. Have to choose 3 options. Maybe we just weren’t the right fit Reviewed on: 18th September 2020

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