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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1311 reviews)

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3.65

Based on 1,311 reviews, last reviewed 15th Oct 2025

75% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

The person that attended to me was sp helpful and... The person that attended to me was sp helpful and calm to sort out my problems and respectful Reviewed on: 15th October 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1311)

Best out there

Been with them for over 5 years, always spot on everything Reviewed on: 4th February 2020

Ok but could be better

Switched from barclays for the cash reward. Was happy with the process and incentive but things like the HSBC app could be a lot better. Reviewed on: 4th February 2020

No help for budgeting money

I feel HSBC a large global company, why they can’t invest in software which could assist customers with a visual chart what is spent on bills, shopping, clothing and going out so you limit spend and start saving to invest. Reviewed on: 3rd February 2020

Account apps

Great account and apps - the app is fab as it checks incomings and outgoings. Reviewed on: 3rd February 2020

Always first class

only ever encountered one issue with poor knowledge of customer services and i was sent flowers and a £20 credit Reviewed on: 3rd February 2020

Five star service

I opened a graduate bank account with HSBC and the experience has surpassed my expectations. I moved from another bank which I wasn't too happy with due to the quality of service I was receiving. Everything at HSBC was explained to me in a fantastic way which has helped me to effectively save and manage my money. Staff have always been very helpful and taken the time to really make me feel like they had my best interests at heart. Would recommend! Reviewed on: 3rd February 2020

Overdraft expensive

Would like more help with clearing overdraft due to new rules but not offered me assistance. Reviewed on: 2nd February 2020

Great bank

Very good update products with great customer service. Reviewed on: 29th January 2020

Helped me

Anytime I have a query or issue they always seem to resolve it with no issue and promptly. Been a customer for a long time and will remain to Reviewed on: 29th January 2020

Great

Great customer experience, quality of services, products and support Reviewed on: 29th January 2020

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