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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

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3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1378)

Hopes and dreams

I moved to HSBC with hopes I could prove myself as a loyal customer and eventually apply for the mortgage with them. I tolerated clumsy app, very polite but not helpful customer service and poorly managed branch service. Then I discovered that no matter how loyal I am, I could still get a better offer via a broker rather than on my own via my bank. And I'm not even going to talk here about their credit card services. Reviewed on: 13th April 2021

HSBC has been great but less support

HSBC has been great and respectful to me but when I needed help like overdraft I was given only because of my credit score which is understandable Reviewed on: 8th April 2021

Banking with HSBC

HSBC has always offered me flexibility and reliability when banking with them. Their online services means that I can bank anytime, wherever I am which is great. Their banks also still offer face to face assistance which is one thing I love ! Reviewed on: 7th April 2021

Easy and Friendly

Been with HSBC for 15 years now (My first bank) The staff have always been welcoming and friendly. My wife uses another bank, and the level of service and ease of use is nowhere near as good as HSBC Reviewed on: 7th April 2021

Not safe! Supports scammers!

I have been a victim on a HSBC scam, and have lost 5100GBP. Unfortunately HSBC were not enough active to investigate the case, and they did not reimburse me, although HSBC signed the code of Scam prevention. The average waiting time to reach their fraud team is around 5 hours. There are security glitches in their system, which are welcomed by organized crime, but HSBC did not plan to correct. It is not safe to keep your money with them. Reviewed on: 3rd April 2021

Rare experience with any finance product

The key consideration from a finance product is that it works and does not need me to phone up anyone. This product fits my requirements. I don't have many situations where I have needed to call. The user experience could be better as its just cluttered with irrelevant options, but its much much better than other bank apps which are absolute rubbish. Reviewed on: 1st April 2021

A good bank for my parents

I have now switched to Starling but I know that my mum and dad love HSBC. They prefer to have that face to face chat and HSBC provide an excellent in store customer service. Reviewed on: 1st April 2021

Fustrating

Had several issues with HSBC. Customer service appalling Reviewed on: 30th March 2021

Helpline Useless

Had a problem with the app and I was on phone for over half an hour trying to fix it. Cost me a lot in call costs, it was their fault and they wouldn't reimburse call cost. Reviewed on: 26th March 2021

Best bank ever

The secure bank account with great customer services Reviewed on: 24th March 2021

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