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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

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3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1378)

Poor customer service overall

Poor customer service overall, hard to reach, and sometimes difficult to understand Reviewed on: 11th July 2021

ACCOUNT SHUT NO REASON

Current account with large + balance shut for no reason leaving me totally in the lurch as I was moving home. All requests for reason refused. Reviewed on: 2nd July 2021

Death by call centers

Awful experience with HSBC, who have moved all their communications to call centers to save themselves money at the cost of their customers. I have been trying to talk to someone about a fraud case for two weeks. I've spoken to people who don't understand the situation, have given me the wrong information, are unable to send an emails, repeatedly forward me to another team. Had someone panic and shut down my account then accidentally hang up. Have been told I'll be called within 15 days and then after 15 days been told they're unable to give an estimate for when I'll be contacted. Have been asked 'so? what do you want us to do about it?' on several occasions trying to report data theft. All direct questions get answered with irrelevant information to try to divert away from the question. I have been told my best option is to file a complain and wait 8 weeks for a response, and if I don't get a response... then there's nothing I can do. Reviewed on: 23rd April 2021

Mrs

Mne spadli peňaze do bankomatu a nemôžem ich vibrat lebo som nemohol vibrat peňaze z bankomatu lebo mi spadli dnu v bankomate tak volal som na sekuriti asik 7 krad a to isté mi povedali už čakám 3 mesiace a nic 300 libri mi nedali tak podľa mňa neje dobrá banka HSBC Reviewed on: 16th April 2021

HSBC is not business friendly

HSBC is run as a faceless organisation. HSBC does not treat their customers fairly, there is a secrecy culture in the bank, they send letters to customers not signed by anyone. HSBC staff will not give you their full names nor direct phone number. Activities are conducted without informing the client properly, they treat clients like criminals. We will never recommend HSBC to any one. We believe the government or Financial services authority should investigate the workings of the bank and how they interact with their customers. Their own staff even say that the bank does not care. They are quite willing to damage the reputation and business of their customers without any explanation. The experience was traumatic, HSBC damaged our reputation and business and there was nothing we could do about it. Reviewed on: 16th April 2021

Dreadful Bank

My family have used HSBC for years but since 2017 it has gone down rapidly- poor service- bad attitude- closed local branches with little warning. Reviewed on: 16th April 2021

CA FART MON POULET

It's there for giving a good reason to be a winner!! Never let you down!!! Reviewed on: 14th April 2021

HSBC BAN BITCOIN USERS

I WANT TO SPEND MY BITCOIN. SADLY, HSBC SUCKS SO I HAVE OPEN A SANTANDER ACCOUNT TO CONVERT MY BITCOIN TO UK POUNDS. HOPEFULLY, WITH INNOVATION AND MASS ADOPTION I WONT HAVE TO CONVERT TO UK POUNDS TO PAY BILLS AND EXPENSES. Reviewed on: 14th April 2021

Simple and secure, just as promised by HSBC

Professional app with no unnecessary products advertising. I just love the fact that what is needed in the HSBC app is included in the HSBC app, no unnecessary features like other bank who are trying to show they are changing for a future forgetting who they really are. Reviewed on: 13th April 2021

Got this e- mail from Monzo.

I have a few current accounts and while Monzo really trailblazed a few years ago with their app the others have now caught up. I have an RBS, HSBC, Barclays and Monzo current account - quite a lot I know, no money though(!) - and HSBC is the best one, RBS is close at their heels. Monzo has no branches and the customer support isn’t great, just get an in-app text message saying “Hi C, sorry we can’t help you atm, we’re working on it” when I asked for my Iban number. HSBC on the other hand have people on the phone, you sometimes have to hang up and try again to get one who can speak English, but they do at least have them. Reviewed on: 13th April 2021

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