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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1310 reviews)

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3.65

Based on 1,310 reviews, last reviewed 3rd Oct 2025

90% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1310)

Nice banking service

It’s a good and nice bank for banking uk Reviewed on: 3rd June 2020

Positive Experience

I recently switched to HSBC and I am very happy I did, I thought switching banks would be difficult but it was easy and they put my mind at ease. Since then I have had a better experience overall than with my last bank and definitely think I will be staying with them in the long term. Reviewed on: 15th May 2020

Great value and rewards

I recommend the HSBC Advance account, special rates, good customer service and reliable bank. Reviewed on: 8th May 2020

Fairly consistent service

HSBC Advance telephone service is very good but trying to get stuff through the post isn't always easy! I've had missing statements as well as key pad for accessing the internet. Reviewed on: 29th April 2020

Almost famous

HSBC is great when it comes to proactively calling you about security issues as well as very good at customer suppport. Not perfect because waiting times for support may sometimes be very long and not famous because they gradually downgrade existing clients by removint key services from their account bundle. I had life insurance and travel removed as well as my trading account. I'm banking with HSBC since 2008 Reviewed on: 28th April 2020

Knowledgable

Ive been with HSBC for many years, I always receive service second to none, always advised on the right products for myself and my questions are always answered Reviewed on: 27th April 2020

Excellent service

Wonderful, round the clock help and easy to access online bank statements. Very helpful customer service team. Reviewed on: 27th April 2020

Deserve Zero Stars!! Poor Business Policy hurts HSBC customers

It is not possible to speak to anyone at HSBC, so on 31st March I made an online request to discuss my banking arrangements with HSBC. I was informed someone would call me to discuss...... Today (16th April) I missed a telephone call (because I was on another call) and then I received a text message from HSBC, saying: "We have tried to call you but have been unable to get through. Due to the high volume of requests, and to ensure we help as many customers as we can, we will be unable to try again. If you still wish to discuss your banking, please resubmit your request on our website" Bloody jokers!! I'm amazed that HSBC could be capable of dreaming-up a policy where customers are knocked off the queue because they don't immediately pick-up the phone, 16-days after making the request for that call..... By its own actions, HSBC has proven to me that it is is not focussed on my needs. Consequently, it is not the bank I want to do business with. As soon as quarantine is lifted, Im going to close my HSBC accounts and take my money elsewhere. I would be unable to recommend HBSC to anyone. Reviewed on: 16th April 2020

Worst Banking experience

I have recently experienced the worst experience with HSBC Bank and can now officially say I believe customers who have written such reviews about the appalling customer service. My story to get to the point and to keep it brief is the following: 1. I applied for a loan, I then was referred to an underwriter called Rene - she made it clear they are the decision-makers of the loan. She then decided to proceed with my application and asked me to hold, where I was left on for more than 3 hours! I then was told based on my credit report they would not be able to lend. However, the story shocks me even further when I asked her what exactly has appeared considering I know from my current score being over 900 my Experian report. She then states the report is from Transunion - who I never heard of until I went online and downloaded a report. I then came to find that all my data was incorrect and mixed in with my sisters who does not live with me and holds a different surname which was shocking - they leaked all my sisters finances to me. Then when disputed with HSBC they stated they will not override the decision - took it to complaints which was another disgusting service whereby you are dealing with incompetent people in Sheffield call Centre! who are literally robotic in their responses. I will now be getting my lawyer involved and have had discussions with the ICO as this was a clear data breach and due to HSBC's negligence has not been resolved. Reviewed on: 16th April 2020

Ok but long setting up process

Took nearly a month lots of letters and a few phone calls to even set up online banking, they switched me over before the date agreed so my previous card stopped working when I was at the till before I had a new one to use. Good sign up incentive and staff polite and helpful on the phone but processes not as good as Lloyds in my experience. Reviewed on: 9th February 2020

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