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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1306 reviews)

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3.67

Based on 1,306 reviews, last reviewed 31st Jul 2025

81% decrease in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1306)

Almost famous

HSBC is great when it comes to proactively calling you about security issues as well as very good at customer suppport. Not perfect because waiting times for support may sometimes be very long and not famous because they gradually downgrade existing clients by removint key services from their account bundle. I had life insurance and travel removed as well as my trading account. I'm banking with HSBC since 2008 Reviewed on: 28th April 2020

Knowledgable

Ive been with HSBC for many years, I always receive service second to none, always advised on the right products for myself and my questions are always answered Reviewed on: 27th April 2020

Excellent service

Wonderful, round the clock help and easy to access online bank statements. Very helpful customer service team. Reviewed on: 27th April 2020

Deserve Zero Stars!! Poor Business Policy hurts HSBC customers

It is not possible to speak to anyone at HSBC, so on 31st March I made an online request to discuss my banking arrangements with HSBC. I was informed someone would call me to discuss...... Today (16th April) I missed a telephone call (because I was on another call) and then I received a text message from HSBC, saying: "We have tried to call you but have been unable to get through. Due to the high volume of requests, and to ensure we help as many customers as we can, we will be unable to try again. If you still wish to discuss your banking, please resubmit your request on our website" Bloody jokers!! I'm amazed that HSBC could be capable of dreaming-up a policy where customers are knocked off the queue because they don't immediately pick-up the phone, 16-days after making the request for that call..... By its own actions, HSBC has proven to me that it is is not focussed on my needs. Consequently, it is not the bank I want to do business with. As soon as quarantine is lifted, Im going to close my HSBC accounts and take my money elsewhere. I would be unable to recommend HBSC to anyone. Reviewed on: 16th April 2020

Worst Banking experience

I have recently experienced the worst experience with HSBC Bank and can now officially say I believe customers who have written such reviews about the appalling customer service. My story to get to the point and to keep it brief is the following: 1. I applied for a loan, I then was referred to an underwriter called Rene - she made it clear they are the decision-makers of the loan. She then decided to proceed with my application and asked me to hold, where I was left on for more than 3 hours! I then was told based on my credit report they would not be able to lend. However, the story shocks me even further when I asked her what exactly has appeared considering I know from my current score being over 900 my Experian report. She then states the report is from Transunion - who I never heard of until I went online and downloaded a report. I then came to find that all my data was incorrect and mixed in with my sisters who does not live with me and holds a different surname which was shocking - they leaked all my sisters finances to me. Then when disputed with HSBC they stated they will not override the decision - took it to complaints which was another disgusting service whereby you are dealing with incompetent people in Sheffield call Centre! who are literally robotic in their responses. I will now be getting my lawyer involved and have had discussions with the ICO as this was a clear data breach and due to HSBC's negligence has not been resolved. Reviewed on: 16th April 2020

Ok but long setting up process

Took nearly a month lots of letters and a few phone calls to even set up online banking, they switched me over before the date agreed so my previous card stopped working when I was at the till before I had a new one to use. Good sign up incentive and staff polite and helpful on the phone but processes not as good as Lloyds in my experience. Reviewed on: 9th February 2020

Needs to be more face to face

Everything is done using machines in this bank. If you want to discuss you're problem there's always a really long wait. Reviewed on: 9th February 2020

Helpful, easy to use

I have had two bank accounts with HSBC and at all times I have found them really helpful when I needed it, their online banking is easy to use and I have never had any issues with them. Reviewed on: 9th February 2020

Premier helpful

premier banking is good given ability to talk quickly to a useful person on phone to solve your problem, interest rates poor but service good Reviewed on: 9th February 2020

Excellent service

Always helpful, always supportive - all you need in a bank. Reviewed on: 9th February 2020

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HSBC: Bank account reviews

81% decrease in 5 star reviews

43% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review HSBC: Bank account now

HSBC Bank account reviews (1306)

Almost famous

Knowledgable

Excellent service

Deserve Zero Stars!! Poor Business Policy hurts HSBC customers

Worst Banking experience

Ok but long setting up process

Needs to be more face to face

Helpful, easy to use

Premier helpful

Excellent service

Do you have a different HSBC product?

Want to see more from HSBC?

Stocks and shares ISA

Regular Saver

Business Insurance

Join Smart Money People

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