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Chris Loftus

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Review of the HSBC, Bank account:

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Got this e- mail from Monzo.

I have a few current accounts and while Monzo really trailblazed a few years ago with their app the others have now caught up. I have an RBS, HSBC, Barclays and Monzo current account - quite a lot I know, no money though(!) - and HSBC is the best one, RBS is close at their heels. Monzo has no branches and the customer support isn’t great, just get an in-app text message saying “Hi C, sorry we can’t help you atm, we’re working on it” when I asked for my Iban number. HSBC on the other hand have people on the phone, you sometimes have to hang up and try again to get one who can speak English, but they do at least have them. Reviewed on: 13th April 2021

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