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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (871 reviews)

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1.34

Based on 871 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Unable to contact to unblock card outside office hours I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before 10am and after... Read more Reviewed on: 9th June 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (871)

Purchases declined and card blocked!!!!

I got a John Lewis credit card but when I used the card it was declined. I called customer service but it was 7.01pm and their phone lines close at 7pm and they don't use any other mechanism to prove that it's the cardholder making a genuine purchase - like a text or automated service like we now use in 2022!!! I called them the following day to be told that I am not the cardholder and they believe the purchase to be fraudulent!!! After some time on the phone trying to convince them that I am indeed the cardholder I was told that I will have to wait for a call back from them to discuss the matter. Well guess what, it's been 2 weeks and no one has called me to unblock my card or apologise for the inconvenience of them blocking my credit card, so today I called them to cancel the account and it was completely automated (so they use automation when it suits them - not to actually help the customer). They don't care why you're leaving, they don't even want to speak to you! So my advice is steer well clear - this company does not deserve our money! Best to stick to reputable banks such as Barclays. Reviewed on: 8th December 2022

Does John Lewis Not Care?

The new partnership card is hopeless and the service offered by Newday is non-existent. Having used the old Partnership card (and having been a loyal John Lewis/Waitrose customer for decades), I applied for the new credit card and received it in October. I quickly found out that it was unreliable and would not work for many purchases and/or failed to register with companies/apps I regularly use, was virtually impossible to settle the balance via bank transfer, and had a ridiculously short period between statement date and payment due date - all things others have mentioned. I wrote to complain, hoping it would be seen by someone at John Lewis, but so far have only had two texts on 11 and 28 November from Newday, saying I will hear from them 'soon'. I can only assume that the delay is due to the volume of complaints being so large. I wonder why no-one from John Lewis seems in the slightest bit interested in the fact that so many of its loyal customers are frustrated and furious. Like many others, I have now transferred my credit card transactions to another retail provider and now do my grocery shopping anywhere other than Waitrose, because John Lewis simply do not seem to care. Reviewed on: 7th December 2022

Friendly customer service but card operation nearly utterly useless

Since receiving the new card I have had to contact customer services three times. Their system to get through to an actual person is beyond ridiculous. Once answered they are friendly and helpful but be sure to ask them to promise to call you back if you get cut off, otherwise you'll go through the whole soul-destroying process over again. The reasons for the calls have all been the same - the card has not been accepted on a number of websites which is very unhelpful, especially just before Christmas. Having been a JL customer since the early 80's I'd like to stick with them but I confess that wasting my time having to phone them is making me think twice, I feel that if they can't get the card to work then I think I may have to give it up. Such a shame they didn't do this change-over more successfully, especially as HSBC delivered good service, as did their customer service in the past. Reviewed on: 7th December 2022

Worried about NewDay credibility

I've had the misfortune to be scammed on a purchase made on the NEWDAY credit card. Dealing with customer services has been so poor I'm beginning to wonder if this company is working properly. Since reporting the problem and sending in relevant documentation over a week ago I have received 1 text saying they were now going to send 4 questions. I haven't received them. I contacted them again and spent over an hour getting through. When I did I was told to wait for them to come through. They still haven't. I'm worried. What is going on? Reviewed on: 7th December 2022

Rubbish provider - New day

absolute nightmare with the new provider. No statements at all for nearly 2 months as others has mentioned. Payment due date is the 20th and new statement date is on the 5TH OF DECEMBER!!!! DUE DATE 20TH DECEMBER!!! what sort of credit card company is this? 15 days to generate a statement - such a big gap and payment is requested in 15 days!! I was under the impression you need to give customer at least 21 days to pay.. List can go on.. totally disappointed with John Lewis choice of underwriter.. Loved the HSBC backed partnership card. Reviewed on: 7th December 2022

Total rubbish since moving credit providers

I was happy with HSBC as the card provider, always very helpful and queries sorted out with minimum of fuss now they have moved and OMG what a change. (1) No statements for past 2 months - have to keep going on-line to print them (2) Mysteriously they have now shortened the time between statement production date and date bill to be paid - watch out for that as you will get stung charges and no doubt get a "non payment" on your credit record if you miss the shortened deadline, (3) No longer able to show purchases by card number - all my family use the account - now we have to have a family meeting monthly to sort out whose transaction is whose - pain in the rear (4) I tried to pay online via Bank - my bank could not even identify their account, (5) It would appear that this new provider is a credit line you get for store cards etc not a mainstream "bank" or financial institution and boy does it show. Are John Lewis trying to do things on the "cheap" ? - Chairman Sharon please take note. You are losing the goodwill of customers you wish to keep, (6) Display of what you owe is poor and misleading. Make sure if you pay off monthly to pick the right balance. (7) Stores and services where I used to tap my card now seem to require a pin every time - once again a pain in the rear. Their systems should be by now building your profile of use. All in All very poor substitute for HSBC and I regret after over 30 years with various JL cards I am now thinking of seeking an alternative. I wonder what it will be like if you try to use it abroad................ I certainly wont be taking this card as my sole credit card whereas before I had no fear. Come on John Lewis sharpen up - you are not going to increase use of your Financial Services with providers of this calibre. Reviewed on: 5th December 2022

Down hill

Since changing card whole Process has went down hill Cancelling account with John Lewis, customer service now very poor, how a company so respected go down hill so quickly is beyond belief. Reviewed on: 4th December 2022

Hopeless

No statements arrive despite two phone calls have spoken to several people who are going to stop using it and unless there is a almighty sort out so will I. Reviewed on: 4th December 2022

Worst credit card ever

Nothing going for this card. Shame on John Lewis for failing to negotiate the exact same terms that were offered on the old card to the new card. I was offered an interest free balance transfer on the new card - fee 1.99% very good rate - for 6 months so I transferred my old card balance to the new card. I take it on the chin for not reading the terms & conditions. If you leave the interest free deal in place they take 5% off your monthly payment to reduce this balance and for as long as the interest free balance remains there is no grace period for interest on purchases with interest being charged as soon as you’ve bought an item. Not in line with other card providers. The statement date to date payment is required is also very short. Shocking card provider. Reviewed on: 4th December 2022

New Day card appalling

I had no problems with my previous John Lewis partnership card which I had for many years. Had a healthy limit. Paid off the balance in full each month. Since moving to New Day. I have been given a tiny credit limit. Barely enough to do a weekly shop. It took me 5 attempts of calling the very frustrating new day customer service number to speak to a representative who could actually help me make a complaint. My limit has not been increased and with no satisfactory explanation. I have an excellent credit score and can see no reason for it. I can see no alternative but to cancel the card. Reviewed on: 4th December 2022

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