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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (876 reviews)

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1.33

Based on 876 reviews, last reviewed 25th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

If your phone is stolen, you cannot verify anything. I had my phone and card stolen, to cancel your card you need your phone... to do anything, you need your phone. So then decided to used the chat servi... Read more Reviewed on: 25th September 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (876)

Absolute disgrace - the new John Lewis Chairman should be FIRED immediately she is set to RUIN JOHN LEWIS

Ex - Loyal John Lewis 'Partnership Card' holder and Customer. NOTICE THE EX- STATEMENT. Should any company treat its long-standing loyal customers with absolute disdain and lack of respect, they should fail and go out of business. I hope you read this JL as you have LOST a life-time loyal customer , who has spent many thousands on JL expensive purchases over many decades - well lets say enough is enough! Since you farmed out your HSBC credit card to the UTTERLY APPALLING JOKERS 'NEW-DAY' WHO ARE CLEARLY AN UNFIT FINANCE COMPANY WITH ONE OF THE WORST REPUTATIONS IN THE WHOLE FINANCE INDUSTRY AND WHY 'AMAZON' DUMPED THEM. CLEARLY JOHN LEWIS KNOWS THEY HAVE BEEN FINED OVER £1000,000 BY THE FSA AND YET THEY DECIDE TO GET IN TO BED WITH THE SHOWER OF CLOWNS TO SAVE SOME MONEY!!!!!!! JOHN LEWIS - YOU ARE ON THE PRECIPICE AND IF YOU CONTINUE WITH YOUR DELINQUENT DISREGARD FOR YOUR CUSTOMERS - - - - YOUR DAYS ARE NUMBERED ------ AND YOU WILL FAIL AND BECOME YET ANOTHER BANKRUPT COMPANY!! Reviewed on: 10th December 2022

Oh Dear

I see the bank that New Day use to process payments (or not) have been fined £ 107 million for failures to operate securely and risking financial crime . Reviewed on: 9th December 2022

John Lewis abandons loyal customers to Newday

Well not at all what you expect from John Lewis, the new partnership card handled by Newday is not a suitable substitute for the original. Credit term has been cut by 10 days and should you leave a balance amount interest is charged on all new purchases as well. Shall pay off full amount and curtail further usage. Reviewed on: 9th December 2022

Poor substitute

Worse on every measure - poor service and short time between statement print date and due payment - designed to demand interest and making it difficult to clear your balance Reviewed on: 8th December 2022

John Lewis no longer care about customers

Had the old card since it was launched and well satisfied. New card regularly demands full chip/pin insert. Amazon refused to accept new card "your bank requires verification". Yet another John Lewis change that falls flat and they clearly don't care. Reviewed on: 8th December 2022

Purchases declined and card blocked!!!!

I got a John Lewis credit card but when I used the card it was declined. I called customer service but it was 7.01pm and their phone lines close at 7pm and they don't use any other mechanism to prove that it's the cardholder making a genuine purchase - like a text or automated service like we now use in 2022!!! I called them the following day to be told that I am not the cardholder and they believe the purchase to be fraudulent!!! After some time on the phone trying to convince them that I am indeed the cardholder I was told that I will have to wait for a call back from them to discuss the matter. Well guess what, it's been 2 weeks and no one has called me to unblock my card or apologise for the inconvenience of them blocking my credit card, so today I called them to cancel the account and it was completely automated (so they use automation when it suits them - not to actually help the customer). They don't care why you're leaving, they don't even want to speak to you! So my advice is steer well clear - this company does not deserve our money! Best to stick to reputable banks such as Barclays. Reviewed on: 8th December 2022

Does John Lewis Not Care?

The new partnership card is hopeless and the service offered by Newday is non-existent. Having used the old Partnership card (and having been a loyal John Lewis/Waitrose customer for decades), I applied for the new credit card and received it in October. I quickly found out that it was unreliable and would not work for many purchases and/or failed to register with companies/apps I regularly use, was virtually impossible to settle the balance via bank transfer, and had a ridiculously short period between statement date and payment due date - all things others have mentioned. I wrote to complain, hoping it would be seen by someone at John Lewis, but so far have only had two texts on 11 and 28 November from Newday, saying I will hear from them 'soon'. I can only assume that the delay is due to the volume of complaints being so large. I wonder why no-one from John Lewis seems in the slightest bit interested in the fact that so many of its loyal customers are frustrated and furious. Like many others, I have now transferred my credit card transactions to another retail provider and now do my grocery shopping anywhere other than Waitrose, because John Lewis simply do not seem to care. Reviewed on: 7th December 2022

Friendly customer service but card operation nearly utterly useless

Since receiving the new card I have had to contact customer services three times. Their system to get through to an actual person is beyond ridiculous. Once answered they are friendly and helpful but be sure to ask them to promise to call you back if you get cut off, otherwise you'll go through the whole soul-destroying process over again. The reasons for the calls have all been the same - the card has not been accepted on a number of websites which is very unhelpful, especially just before Christmas. Having been a JL customer since the early 80's I'd like to stick with them but I confess that wasting my time having to phone them is making me think twice, I feel that if they can't get the card to work then I think I may have to give it up. Such a shame they didn't do this change-over more successfully, especially as HSBC delivered good service, as did their customer service in the past. Reviewed on: 7th December 2022

Worried about NewDay credibility

I've had the misfortune to be scammed on a purchase made on the NEWDAY credit card. Dealing with customer services has been so poor I'm beginning to wonder if this company is working properly. Since reporting the problem and sending in relevant documentation over a week ago I have received 1 text saying they were now going to send 4 questions. I haven't received them. I contacted them again and spent over an hour getting through. When I did I was told to wait for them to come through. They still haven't. I'm worried. What is going on? Reviewed on: 7th December 2022

Rubbish provider - New day

absolute nightmare with the new provider. No statements at all for nearly 2 months as others has mentioned. Payment due date is the 20th and new statement date is on the 5TH OF DECEMBER!!!! DUE DATE 20TH DECEMBER!!! what sort of credit card company is this? 15 days to generate a statement - such a big gap and payment is requested in 15 days!! I was under the impression you need to give customer at least 21 days to pay.. List can go on.. totally disappointed with John Lewis choice of underwriter.. Loved the HSBC backed partnership card. Reviewed on: 7th December 2022

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