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Nicola F

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Review of the John Lewis, Partnership Card:

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Does John Lewis Not Care?

The new partnership card is hopeless and the service offered by Newday is non-existent. Having used the old Partnership card (and having been a loyal John Lewis/Waitrose customer for decades), I applied for the new credit card and received it in October. I quickly found out that it was unreliable and would not work for many purchases and/or failed to register with companies/apps I regularly use, was virtually impossible to settle the balance via bank transfer, and had a ridiculously short period between statement date and payment due date - all things others have mentioned. I wrote to complain, hoping it would be seen by someone at John Lewis, but so far have only had two texts on 11 and 28 November from Newday, saying I will hear from them 'soon'. I can only assume that the delay is due to the volume of complaints being so large. I wonder why no-one from John Lewis seems in the slightest bit interested in the fact that so many of its loyal customers are frustrated and furious. Like many others, I have now transferred my credit card transactions to another retail provider and now do my grocery shopping anywhere other than Waitrose, because John Lewis simply do not seem to care. Reviewed on: 7th December 2022

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