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Review of the John Lewis, Partnership Card:

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Friendly customer service but card operation nearly utterly useless

Since receiving the new card I have had to contact customer services three times. Their system to get through to an actual person is beyond ridiculous. Once answered they are friendly and helpful but be sure to ask them to promise to call you back if you get cut off, otherwise you'll go through the whole soul-destroying process over again. The reasons for the calls have all been the same - the card has not been accepted on a number of websites which is very unhelpful, especially just before Christmas. Having been a JL customer since the early 80's I'd like to stick with them but I confess that wasting my time having to phone them is making me think twice, I feel that if they can't get the card to work then I think I may have to give it up. Such a shame they didn't do this change-over more successfully, especially as HSBC delivered good service, as did their customer service in the past. Reviewed on: 7th December 2022

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