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Review of the John Lewis, Partnership Card:

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Total rubbish since moving credit providers

I was happy with HSBC as the card provider, always very helpful and queries sorted out with minimum of fuss now they have moved and OMG what a change. (1) No statements for past 2 months - have to keep going on-line to print them (2) Mysteriously they have now shortened the time between statement production date and date bill to be paid - watch out for that as you will get stung charges and no doubt get a "non payment" on your credit record if you miss the shortened deadline, (3) No longer able to show purchases by card number - all my family use the account - now we have to have a family meeting monthly to sort out whose transaction is whose - pain in the rear (4) I tried to pay online via Bank - my bank could not even identify their account, (5) It would appear that this new provider is a credit line you get for store cards etc not a mainstream "bank" or financial institution and boy does it show. Are John Lewis trying to do things on the "cheap" ? - Chairman Sharon please take note. You are losing the goodwill of customers you wish to keep, (6) Display of what you owe is poor and misleading. Make sure if you pay off monthly to pick the right balance. (7) Stores and services where I used to tap my card now seem to require a pin every time - once again a pain in the rear. Their systems should be by now building your profile of use. All in All very poor substitute for HSBC and I regret after over 30 years with various JL cards I am now thinking of seeking an alternative. I wonder what it will be like if you try to use it abroad................ I certainly wont be taking this card as my sole credit card whereas before I had no fear. Come on John Lewis sharpen up - you are not going to increase use of your Financial Services with providers of this calibre. Reviewed on: 5th December 2022

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