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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

Husband now also declined

I have already posted here for myself after I was declined JL credit card. My husband, the higher earner in our family, got his code letter yesterday and has now also been declined by New Day. We’ve spent thousands in JL stores over the years..we are supported by wages, pensions and interest from savings..what more do they want!! Who are they granting the card to for goodness sake? I’m thinking we are just too good at paying off our credit cards, we aren’t the kind of clientele they want, we make them no money!!! Brutal! Surely this should be causing JL some concern, if it’s not, this company has changed beyond measure, what a shame! Keep posting everybody, they have media people that might sit up and take notice! Reviewed on: 4th September 2022

LOYAL CUSTOMER AWFUL TREATMENT

I HAVE HAD A J.L. STORE CARD AND LATER CREDIT ONE FOR 55 YEARS .ALL PURCHASES OF HOUSEHOLD BIG ITEMS MADE AT J.L. ONLY.WAS GREAT SERVICE AND AFTER CARE. THIS IS A KICK IN THE TEETH,NOW I HAVE TO RE-APPLY.HAD NEARLY £6000 AVAILABLE.IF I APPLY PROBABLY NOT BE ALLOWED.ALWAYS PAY UP MONTHLY AND NEVER LATE.. JOHN LEWIS THIS IS RETRO-GRADE DECISION EVERYONE WILL GO ELSE WHERE Reviewed on: 4th September 2022

Declined transfer as good customer

I have the current card, no credit issues, use the card for the rewards and pay the full balance every month, Newday card transfer declined, I guess they don’t want people who do that, just people who don’t pay full balance every month therefore earning them interest charges- shame on you John Lewis, obviously will stop shopping at John Lewis and Waitrose! Reviewed on: 4th September 2022

It has a policy of alienating its loyal customers

Although my application for a new card seems to have gone quite smoothly, although I am waiting for the card it works o.k. in my Google wallet. However, NewDAY have inexplicably reduced my credit limit by £2000 for no apparent reason I will be taking this up with them. It is apparent that John Lewis now have a policy of alienating their loyal customers which was apparent when they introduced the latest user unfriendly 'MyWaitrose voucher scheme which is unusable by many of their traditional customers and is less beneficial than all their competitors' schemes. Reviewed on: 4th September 2022

Declined and appalled

I take comfort that I'm not alone and like others here, no reason to be rejected. JLs first quarter figures, 2023, will make for interesting reading. Inefficient transfer process, inadequate customer service, shambles of a company. Hope Andy Street reads this. Zero stars! Shame on you all, no longer a company to be proud to work for. Who's paying tor your free food? Reviewed on: 4th September 2022

Completely shocked

I have been a partnership card holder for nearly 20 years and NewDay have refused my application. I can't appeal it despite being a higher tax payer, owning my own home, paying off my balance every month and have a credit limit of £12,000. What on earth were JL thinking joining forces with New Day. Goodbye JL I feel really saddened you no longer want customers like myself. Reviewed on: 3rd September 2022

If only I could give no stars!

Loyal JL and Waitrose customer for well over 10 years. Have held a Partnership card for the majority of those years. Was a bit cheesed off at having to re-apply but dutifully did so and was refused a card. I am a high-rate tax payer, own my own home and have a perfect credit rating. I've never missed a JL payment (or any other payment for anything else for that matter!) Unbelievable and a real smack in the face from JL. Will be reverting back to using Amex who have incredible customer service. Will also be walking the extra 5 minutes to shop at Sainsburys rather than Waitrose. Despicable way to treat loyal customers Reviewed on: 3rd September 2022

Rejected despite 15 years loyalty!

Cannot believe that I was rejected when reapplying for my partnership card. I use this card every single week for my food shopping, always pay the balance in full, never a late payment, excellent credit rating etc. Initially thought I was being rejected for having widowed status but reading other reviews appears I’m not alone. Disgraceful!!! Why on earth wasn’t the transition made seamless for all existing customers? Put in a complaint but not getting anyway so will also complain to Financial Ombudsman (at least then NewDay will get a small fine). Annoyed, embarrassed, stressed and upset that this has happened. Reviewed on: 3rd September 2022

Disgraceful treatment of established customer

I’ve held a Partnership card for about ten years, and have paid off the full balance every month by direct debit since day one. Last year, when we were carrying out a £400k building project on our home, I rang JLFS to ask for an increase in my credit limit from £3k to £10k, to maximise our opportunity to earn points on materials and appliances, including a new tumble dryer and LG flat screen TV bought from John Lewis. The increase was granted immediately, and without question. I had expected a seamless transition to the new card, but my application was declined without reason. I immediately rang the dedicated JLFS helpline, only to be told that the decision was made by NewDay, who would notify me of their reasons by email within 24 hours. Three weeks later, I’m still waiting. This all reflects very badly on the John Lewis brand, and I shall now look elswhere for a replacement credit card. Reviewed on: 3rd September 2022

I too was rejected

I too was rejected for the new card no explanation. Loyal customer pay in full every month and I have no debt I have gone elsewhere Was told to write a letter whe I got through on phone to ask them to reconsider no chance they need to write a letter of apology I think to all there loyal customers making them reapply and for the rejections for god knows what reason Reviewed on: 3rd September 2022

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