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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (871 reviews)

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1.35

Based on 871 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Unable to contact to unblock card outside office hours I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before 10am and after... Read more Reviewed on: 9th June 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (871)

Declined for being a loyal customer!

Had the email arrive today with instructions to apply for new card, the application was declined, no explanation given, phoned the John Lewis support number and they could offer no help either, other than saying they would 'log a complaint ' for me. Have had existing JL credit card since 2004, always cleared balance monthly, and shopped at JL and Waitrose, well not anymore! Am homeowner with perfect credit record. Will switch to another stores loyalty credit card instead. Reviewed on: 2nd September 2022

Not been invited to apply for new Partnership Card

Have held the Partnership card since 2004 and never had any problems usually paying balance off each month. I have an impeccable credit rating and earn a good salary. I have still not received any invitation to apply for the new card. When I contacted JL finance to ask why I was told that I obviously had not been selected to apply for the new card but could apply when applications were open to new customers. I spend a lot of money each month in both JL and Waitrose but will now be looking to shop elsewhere! Reviewed on: 2nd September 2022

new John Lewis card

This is just a waste of my time, report the card was no working, this was after I log-in on line and went to a cash machine, did not work on the underground, and also on line today, and I did get a text message to enter, still not working, then had a chat online with them, nothing, then a phone call which COST ME MONEY NOT JOHN LEWIS, and then told up to 8 weeks before, so this card has cost me time and money and not working, so please please go to someone else, and don't waste you time nowhere Reviewed on: 2nd September 2022

Useless

Worked for Waitrose for almost 33 years before taking redundancy in April after the management cull they adopted. I’ve had the Partnership Card almost since its inception with a flawless payment record, but because I’m now taking some time out from working life I don’t qualify for the new one - even though I have a healthy bank balance. Yet another kick in the particulars from a company I gave so much to that now literally couldn’t care less Reviewed on: 1st September 2022

Rejected after more than 35 years

Having used the Partnership card and before that the Peter Jones card for more than 35 years and having paid off amounts each month my wife and I were rejected. Calling Newday provides no answer or a person who has any idea as to the algorithms being used . It seems that anyone who can manage finances well and not have debts on CC is being cut out from the partnership card. Sadly JL seems to forget that we spend large sums of money at Waitrose & JL which I do not see us doing in future. You do not treat long term customers in this way and expect further loyalty. What should happen is that all JL customers who have partnership cards should cancel these as NewDay would then have spent a great deal of money for no return. Newday's actions should be stopped in its tracks - Newday is showing the very unhealthy side of capitalism. The regulator (FCA) should step in. It will be interesting to see if JL management respond to the many comments and the contacts that have been made with the company management. If no, it shows that the Board are fully complicit with NewDays actions - in this case one should then boycott JL group going forward. A very sad day for what was once a greatly revered British institution. Reviewed on: 1st September 2022

Never received the Cards!

Like many others I have been a loyal John Lewis customer for many years. When receiving the information and request to apply for a new account/credit card I did felt it was a little strange, but but trusted the 'John Lewis' brand and made my application. My account was opened very quickly but a month later and I still have not received the card! Two very unproductive phone calls to NewDay, - an automated system so difficult to get to a person to talk to, and when you do eventual get some one they are not interested in your issues or concerns. I'd had many emails, mostly contradictory, and at least two to say if you have not received your card by now please ring! I was just told the card would turn up at some point, and in very pleasant terms stop bothering us! Fortunately I was able to login to my account online and close it. I did receive an email to confirm the account had been closed but no follow up as to the reason for my actions. This is not what we have all come to expect from the John Lewis brand and whichever way you put it the service is badged up as a John Lewis Service. If you are reading this before applying for an account with NewDay please think very carefully before proceeding. Reviewed on: 1st September 2022

Insulting to loyal customers

New application for Newday version of Partnership card refused, despite excellent credit record and holding previous (HSBC) version. No explanation offered, and impossible to get any information from any of the John Lewis/Waitrose, partnership or Newday contact numbers. Feel totally insulted, and have ceased shopping at John Lewis and Waitrose. Reviewed on: 1st September 2022

Accepted but can't use old card and can't use new temporary card

Why on earth have they done this? No doubt lower charges from newday. how to ruin brand trust in one sweeping action. Complained via twitter, will see what the response is Reviewed on: 1st September 2022

Loyal and reliable customer rejected for new card.

I have held a Partnership Card for several years and have always cleared the monthly credit balance on time. No issues; yet now my application (invited by John Lewis) for the New Day card has been declined. A very poor way to treat customers! Reviewed on: 1st September 2022

cannot access old partnership card

Applied for the new partnership card & got a higher credit limit, great, but as of 12:10pm 1/9/22 the old partnership card account is inaccessable, try logging on & it asks to send a text with a one time code, but both the app & web based site just buffer & don't work so i can't enter the code, therefore i cannot see my balance Reviewed on: 1st September 2022

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