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John Lewis: Partnership Card reviews

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1.31
Based on 882 reviews, last reviewed 12th Nov 2025
No new 5 star reviews
in the past 90 days
133% increase in 1 star reviews
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Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025
carol cheshire's avatar
carol cheshire

Latest lowest rating:

1

Lost my £3000 payment to my Partnership card Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my money back - as ... Read more Reviewed on: 12th November 2025
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Malcolm L
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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.


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John Lewis Partnership Card reviews (882)

Disappointing

1
I too have been declined a ‘ New Day’ credit card with JL and I’m pretty annoyed about it! I have a small pension and savings, I have an exemplary credit rating and have always paid my partnership card on time, for 15 odd years! What on earth is going on? My experience has been much the same as the other reviewers..I rung New Day for an explanation, no joy there but was on hold for 15 mins, probably due to other loyal JL customers kicking off too! I now don’t want a credit card through JL, I will take my money elsewhere. Us retirees, contrary to belief, are often the group that have the most disposable income so I consider this move pretty shortsighted! I’m just glad I found this platform to comment as I realise I’m not the only unjustified reject! Thanks for rewarding me for my loyalty JL and goodbye! Reviewed on: 2nd September 2022
KPC's avatar
KPC

Declined for being a loyal customer!

1
Had the email arrive today with instructions to apply for new card, the application was declined, no explanation given, phoned the John Lewis support number and they could offer no help either, other than saying they would 'log a complaint ' for me. Have had existing JL credit card since 2004, always cleared balance monthly, and shopped at JL and Waitrose, well not anymore! Am homeowner with perfect credit record. Will switch to another stores loyalty credit card instead. Reviewed on: 2nd September 2022
JM's avatar
JM

Not been invited to apply for new Partnership Card

1
Have held the Partnership card since 2004 and never had any problems usually paying balance off each month. I have an impeccable credit rating and earn a good salary. I have still not received any invitation to apply for the new card. When I contacted JL finance to ask why I was told that I obviously had not been selected to apply for the new card but could apply when applications were open to new customers. I spend a lot of money each month in both JL and Waitrose but will now be looking to shop elsewhere! Reviewed on: 2nd September 2022
Helen Elliott's avatar
Helen Elliott

new John Lewis card

1
This is just a waste of my time, report the card was no working, this was after I log-in on line and went to a cash machine, did not work on the underground, and also on line today, and I did get a text message to enter, still not working, then had a chat online with them, nothing, then a phone call which COST ME MONEY NOT JOHN LEWIS, and then told up to 8 weeks before, so this card has cost me time and money and not working, so please please go to someone else, and don't waste you time nowhere Reviewed on: 2nd September 2022
James Paul Warren's avatar
James Paul Warren

Useless

1
Worked for Waitrose for almost 33 years before taking redundancy in April after the management cull they adopted. I’ve had the Partnership Card almost since its inception with a flawless payment record, but because I’m now taking some time out from working life I don’t qualify for the new one - even though I have a healthy bank balance. Yet another kick in the particulars from a company I gave so much to that now literally couldn’t care less Reviewed on: 1st September 2022
Nick's avatar
Nick

Rejected after more than 35 years

1
Having used the Partnership card and before that the Peter Jones card for more than 35 years and having paid off amounts each month my wife and I were rejected. Calling Newday provides no answer or a person who has any idea as to the algorithms being used . It seems that anyone who can manage finances well and not have debts on CC is being cut out from the partnership card. Sadly JL seems to forget that we spend large sums of money at Waitrose & JL which I do not see us doing in future. You do not treat long term customers in this way and expect further loyalty. What should happen is that all JL customers who have partnership cards should cancel these as NewDay would then have spent a great deal of money for no return. Newday's actions should be stopped in its tracks - Newday is showing the very unhealthy side of capitalism. The regulator (FCA) should step in. It will be interesting to see if JL management respond to the many comments and the contacts that have been made with the company management. If no, it shows that the Board are fully complicit with NewDays actions - in this case one should then boycott JL group going forward. A very sad day for what was once a greatly revered British institution. Reviewed on: 1st September 2022
Robert's avatar
Robert

Never received the Cards!

1
Like many others I have been a loyal John Lewis customer for many years. When receiving the information and request to apply for a new account/credit card I did felt it was a little strange, but but trusted the 'John Lewis' brand and made my application. My account was opened very quickly but a month later and I still have not received the card! Two very unproductive phone calls to NewDay, - an automated system so difficult to get to a person to talk to, and when you do eventual get some one they are not interested in your issues or concerns. I'd had many emails, mostly contradictory, and at least two to say if you have not received your card by now please ring! I was just told the card would turn up at some point, and in very pleasant terms stop bothering us! Fortunately I was able to login to my account online and close it. I did receive an email to confirm the account had been closed but no follow up as to the reason for my actions. This is not what we have all come to expect from the John Lewis brand and whichever way you put it the service is badged up as a John Lewis Service. If you are reading this before applying for an account with NewDay please think very carefully before proceeding. Reviewed on: 1st September 2022
Neil's avatar
Neil

Insulting to loyal customers

1
New application for Newday version of Partnership card refused, despite excellent credit record and holding previous (HSBC) version. No explanation offered, and impossible to get any information from any of the John Lewis/Waitrose, partnership or Newday contact numbers. Feel totally insulted, and have ceased shopping at John Lewis and Waitrose. Reviewed on: 1st September 2022
Richard Bannerman's avatar
Richard Bannerman

Accepted but can't use old card and can't use new temporary card

1
Why on earth have they done this? No doubt lower charges from newday. how to ruin brand trust in one sweeping action. Complained via twitter, will see what the response is Reviewed on: 1st September 2022
Jane Edwards's avatar
Jane Edwards

Loyal and reliable customer rejected for new card.

1
I have held a Partnership Card for several years and have always cleared the monthly credit balance on time. No issues; yet now my application (invited by John Lewis) for the New Day card has been declined. A very poor way to treat customers! Reviewed on: 1st September 2022
Peter Best's avatar
Peter Best

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