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Review of the John Lewis, Partnership Card:

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Appalling and no awareness of customer care

Won’t repeat our similar experiences re being loyal, long-standing, solvent customers. As I use the current card I tell anyone in earshot about this stupid and uncaring decision. Have contacted Which magazine and BBC radio 4 You and Yours consumer programme. We don’t have mobiles so as we tend to be older this is probably unlawful indirect age discrimination. Any lawyers out there? My husband has just secured a card with Tesco and with a landline which you can select. Oh if in want of a cosmetic procedure (not) JL will be providing fillers etc. Sounds desperate and agree after this experience, won’t be surprised if the ship is deserted. Just feel sorry for loyal staff who weren’t properly briefed and supported and who are having to face angry and shocked customers as a result of the decisions of their rather out of touch ‘leaders’. Reviewed on: 7th September 2022

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