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Nationwide: Home Insurance reviews

Name: Home Insurance
Rating: 2.68 (80 reviews)

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2.30

Based on 80 reviews, last reviewed 20th Mar 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

28%

15%

49%

Latest highest rating:

5

Great value for money Great value for money and great service Reviewed on: 20th March 2025

Latest lowest rating:

1

Water claim My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims mana... Read more Reviewed on: 16th March 2025

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About this product

Whether you require buildings insurance, contents insurance or a combination of the two, finding the right insurer can be difficult. At Smart Money People, we want to make this process as quick and easy as possible. We collect Nationwide home insurance reviews to help you decide if it’s the right provider for your needs.

Nationwide works with Royal & Sun Alliance Insurance Ltd to provide home insurance policies. With a variety of additional extras, you can be confident you’re only paying for the cover you need. Nationwide also runs varying offers over time, such as discounts on your premium. Check the Nationwide website to see what offers are available at your time of purchase.

Finding the right provider will depend on your personal needs from a home insurance policy. You may be looking for a vast selection of optional extras in order to build a robust level of cover. On the other hand, you might be searching for the lowest cost premium on the market. Be sure to understand what’s most important to you from a policy before committing to a provider. Read our Nationwide home insurance reviews to decide if Nationwide is the right insurer for you.

Have you had a home insurance policy with Nationwide? Did you opt for buildings insurance, contents insurance, or a combination of both? How simple was the sign-up process? Were you satisfied with the level of cover you received for the cost of your premium? Did you need to make a claim, and if so, how well was it dealt with? Would you renew your policy?

Write a Nationwide home insurance review today. Together, we can help people like you make better decisions.

Nationwide Home Insurance reviews (80)

Review of the Nationwide, Home Insurance:

Quick and fair

Every time I've had to make a claim the response was very quick, and they have always offered me a fair amount. The standard coverage is the best I've found, as well. I'd recommend them to anyone! Reviewed on: 16th February 2016

Avoid Avoid Avoid

Absolute scam. Do not give them your hard earned money- worst customer service I have ever received. 24/7 emergency line called at 4:30pm on Friday and was told an electrician would be out within 60 minutes and the turned up 4pm the next day. The electrician they sent was so rude and did not want to be here, done absolutely nothing to help us and told us the job was too big for him and left. Reported back to NW that we had been changing light fittings and this caused the light to stop working. We haven’t changed our lights in 5 years and they have worked perfect since then. Then changed there story and said this was due to escape if water, when this was also completely untrue. Turned around and told us that we need ti get our own electrician out ti assess the cause of the fault as that’s not their job. I have a 5 year old daughter in the house who has been left with no lighting in the house and a home insurance company who couldn’t care less. So angry I have trusted them with the safety of my family and house all these years. Will be cancelling my possibly as soon as possible and going with someone who actually care about their customers. Reviewed on: 22nd November 2022

I feel so safe with Nationwide

I've been with Nationwide since I was a teenager and have used their home insurance for several years now. I also have out and about cover and bike insurance. I've made a claim for something that I doubt other insurance companies would have covered, but Nationwide were great and so supportive. Their products are reasonably priced and the customer service is lovely. You don't feel like you're about to go into battle when you call them, which makes the world of difference when it comes to insurance. Reviewed on: 13th September 2022

Content's insurance

Without doubt the worst customer service I have ever used My flat was flooded 6 months ago I'm still waiting Reviewed on: 29th August 2022

A good all rounder

Had to claim on my house insurance after I was burgled. Logged my claim , had an assessor come out and I was paid out in about 5 weeks. Reviewed on: 17th August 2022

Terrible Service

Worst customer service. Deny receiving paperwork that they've already confirmed that they have, unable to trace accounts and then don't follow their own complaints procedure. Reviewed on: 5th August 2022

Absolutely shocking. Must Avoid at all costs!!!

This bank / building society has to be the worst ever for customer service. It’s standard rates are very unfriendly towards customers that have a buy to let Mortgage like myself. You would think they can do better in terms of the current financial climate. But no, this company care only about their money and nothing else, absolute greed and nothing else. Their customer service is totally shocking, I’d wished I’d never had a Mortgage with this bank, and wish to leave ASAP and to wash my hands clean of this company! With my situation they just do not care,(which is not surprising being the worst company in the UK), and do NOT offer full options, in which you would think they would do so in my situation. I hate this company, I wished I’d never had anything to do with this company, and one day I will not, and will never for the rest of my life!! I have serious concerns with this disgusting and useless company and am extremely dissatisfied. About four of my last calls have expressed signs of extreme and I mean extreme dissatisfaction and this has not been picked up!!! Totally shocking company, I hate this company, can’t wait to fully be disconnected from this company!!!! Reviewed on: 5th August 2022

horrific

Horrific, avoid at all costs. BVS were appointed by Nationwide home insurance to deal with our claim for roof damage. Was asked to get 3 quotes, and the cheapest we got was £3900. Bvs said the boards did not require replacing even though every roofing company that came up said they did. Got a call officering just over £2000 settlement figure from BVS. Said no, so they then said they would put into the hands of another company called MA assist. They then contacted a company called Cheshire Maintenance who then subcontracted to another company called Spain Maintenance. So, including Nationwide there are 5 companies dealing with our claim, all getting a nice backhander. Since found out that quote that BVS precured via MA assist was for £7165, over £3200 higher than our quote. When I contacted Bvs about their quote they wouldn't confirm the quote price. When I quoted £7165 back to them there was a very awkward silence. Finally, they admitted that figure was correct. Reviewed on: 27th July 2022

Don't waste your money

A repair needs done urgently and they book it in for a month's time! It's a joke service with bad customer service. Reviewed on: 20th May 2022

Insurance cover

I tried to cancel an insurance after paying the money for nearly 2 years for nothing. They kept passing me to different departments and at the end I still couldn’t cancel it. Just make the cancellation easy. When I applied for that insurance no one passed me to thousands department and it was really quick how come for cancellation you waste customers time and hired the most stupid people. Extremely unhappy with your telephone customer service. You did not train your staff well and all of them had to call other departments and ask them my simple question and the funniest at end they didn’t help us at all. Reviewed on: 30th December 2021

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Nationwide: Home Insurance reviews

100% increase in 5 star reviews

67% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Nationwide Home Insurance reviews (80)

Quick and fair

Avoid Avoid Avoid

I feel so safe with Nationwide

Content's insurance

A good all rounder

Terrible Service

Absolutely shocking. Must Avoid at all costs!!!

horrific

Don't waste your money

Insurance cover

Insurance cover

Do you have a different Nationwide product?

There's still more to see!

Join Smart Money People

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