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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.83 (18257 reviews)

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4.85

Based on 18,257 reviews, last reviewed 13th Sep 2025

80680% increase in 5 star reviews

in the past 90 days

2000% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Car Insurance Quote Pleased I was able to speak to a 'real person' and my query was answered promptly with a price reduction on top! Reviewed on: 13th September 2025

Latest lowest rating:

1

Shocking treatment and left thousands in debt In July 2025, one of One Call’s customers crashed into my legally parked car in Portsmouth. From the start, the experience has been nothing short of s... Read more Reviewed on: 30th August 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (18257)

Money grabbers

I cancelled a car policy 4 days after it auto renewed and had to use the online chat function as no telephone option on Sunday early afternoon even though this was within their office hours clearly stated on their website. I was charged £35.99 set up fee plus an additional £25.97 for the 4 days I was covered making the total I needed to pay £61.96. When I queried the £35.99, I was told was this fee was for cancelling in the cooling off period otherwise it would have been £55.99! So much for cooling off periods. When I did a simple pro-rata cost per month for the 4 days insurance it worked out to £201.27! I queried this and their response was “that’s not how it is worked out so your calculations are incorrect it is not pro rata’d” when I asked for his calculations he said it is calculated by the insurer and was unable to provide an answer. When I asked to speak to his advisor he said his advisor would give the same answer as they don’t get answers themselves as “we put the information into the system and insurer give us the cost back.” Their parting shot was that this was all in their Terms and Conditions. Good luck to anyone who has the time or inclination to spend hours trawling through pages of copy. What poor customer service and sneakily hiding behind the system. Yes, they get great reviews as it is simple to sign up etc. but beware of the hidden costs and their lack of trying to do the right thing for you. I normally don’t do reviews as my time is precious, but felt compelled to write one because they simply did not care.I won’t use them ever again and thank my lucky stars that I did not have to try to put in claim. Reviewed on: 20th December 2022

Impossible to reach

I can't see how this company can get a high rating. They have kept our car for repair for weeks, and their numbers and lines send you round in circles. The courtesy car now shows an alarm and their "emergency" number sends you to a chat line, Appalling. Reviewed on: 7th December 2022

Poor service

Cant speak to no one on the phone, i have been waiting 3 weeks to get my car back and no one is helping me. Reviewed on: 24th November 2022

BEST DEAL,

BEST OVERALL PRICE WITH EXTRAS INCLUDED. EASY TO DEAL WITH. WEB SITE EASY TO USE FOR SOMEONE WHO IS NOT VERY COMPUTER LITERATE. Reviewed on: 17th November 2022

Feel robbed

Cancelled insurance within the 14 day cooling off period signed up 9th November and cancelled today 11th of November and was charged 49.99 set up charge!!!! Insurance not due to start until December. Do all insurers do this ?? Reviewed on: 11th November 2022

No human contact

Cancelling your policy there is no facility on the portal.to do this Reviewed on: 10th November 2022

do not use if you actually wish to insure your car

Please do not use One call insurance for your car if you actually wish to insure your car. If you enjoy being passed around every person in the department all of which have no clue how do deal with an insurance claim, too then be bounced into an automated portal these are the guys for you. I must admit when taking out an insurance policy for my car if they say that my no claims is protected, I assume that is the case. What can I say I’m a trusting person when I pay for a service. So long and short of the debacle is stress with a side of stress with the worlds most incompetent car insurance company ever. Unfortunately, you can’t give minus stars in a rating system as they would be on at least -100. Thanks for nothing guys hopefully I will actually get my claim dealt with before I’m in an old people’s home (context I’m in my 20’s). Reviewed on: 9th November 2022

they tend to renew at a lower price than the previous year

The renewal quote tend to be lower than the previous year. also very quick to use on line Reviewed on: 8th November 2022

Friendly helpful staff

Very easy to set up also staff always happy to help and polite on calls Reviewed on: 6th November 2022

Simply the best

Great service from one call,I have got two vehicles with them Reviewed on: 6th November 2022

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