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Review of the One Call Insurance, Car Insurance Broker:

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Money grabbers

I cancelled a car policy 4 days after it auto renewed and had to use the online chat function as no telephone option on Sunday early afternoon even though this was within their office hours clearly stated on their website. I was charged £35.99 set up fee plus an additional £25.97 for the 4 days I was covered making the total I needed to pay £61.96. When I queried the £35.99, I was told was this fee was for cancelling in the cooling off period otherwise it would have been £55.99! So much for cooling off periods. When I did a simple pro-rata cost per month for the 4 days insurance it worked out to £201.27! I queried this and their response was “that’s not how it is worked out so your calculations are incorrect it is not pro rata’d” when I asked for his calculations he said it is calculated by the insurer and was unable to provide an answer. When I asked to speak to his advisor he said his advisor would give the same answer as they don’t get answers themselves as “we put the information into the system and insurer give us the cost back.” Their parting shot was that this was all in their Terms and Conditions. Good luck to anyone who has the time or inclination to spend hours trawling through pages of copy. What poor customer service and sneakily hiding behind the system. Yes, they get great reviews as it is simple to sign up etc. but beware of the hidden costs and their lack of trying to do the right thing for you. I normally don’t do reviews as my time is precious, but felt compelled to write one because they simply did not care.I won’t use them ever again and thank my lucky stars that I did not have to try to put in claim. Reviewed on: 20th December 2022

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