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Policy Expert : Home Insurance reviews

Name: Home Insurance
Rating: 4.78 (9119 reviews)

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4.77

Based on 9,119 reviews, last reviewed 28th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

4

Good quote last year. I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I can... Read more Reviewed on: 14th October 2024

Latest lowest rating:

1

Might be the Cheapest insurance but the customer jou... Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for addi... Read more Reviewed on: 28th January 2025

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About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs...

Policy Expert Home Insurance reviews (9119)

Review of the Policy Expert, Home Insurance:

Excellent value for money!

Excellent value for money! Easy to get back to quotes. Reviewed on: 4th September 2024

Great service

Fortunately, I've never needed to make a claim with this company, but their service when using their online chat was excellent. Their quote was very competitve too. Reviewed on: 11th October 2024

Great value for money...

Clear and easy to use website, great value for money, quick service. Reviewed on: 10th October 2024

Tailored home and contents insurance

Filled in questionnaire on what I had to have for building & contents insurance as needed to renew. There were detailed categories of cover, essentials and add ons. Emergency cover, which being on my own, was particularly important was excellent. Legal cover was complimentary. I could adjust my quote by changing my voluntary excess and they beat the other two quotes I’d researched hands down; so as well as good value for money I felt the insurance was well tailored to my nee... Reviewed on: 10th October 2024

Excellent long term provider

I have been getting my insurance through Policy Expert for several years. I always get alternative quotes but they always come back cheaper from Policy Expert so I stay with them Reviewed on: 10th October 2024

Just an all round excellent company

Just an all round excellent company Reviewed on: 8th October 2024

Easy to deal with and most things can be done...

Easy to deal with and most things can be done online Reviewed on: 26th September 2024

Smooth process with good communication

For the one claim we had, the process was smooth and handled with good communication Reviewed on: 19th September 2024

Too stressful when making a claim

Too stressful when making a claim Dont waste your money. HORRIBLE company when you are trying to make a claim. They will ask you to do it online/ via their portal then everytime you do it they will just close your claim without dealing with it. Send so many messages and they said they will reply within 4 hours but they never did. Reviewed on: 14th September 2024

Reply from Policy Expert Hello Regan, Thanks for taking the time to leave us your review. Please contact us at homereviews@policyexpert.co.uk with your policy details and we can look into this for you. Thanks, Georgia Response date: 27th September 2024

POLICY EXPERT - IF YOU NEED A CLAIM DON'T BOTHER

I have used this company for several years now - and like many say - you only know how good the insurance policy is when you need to make a claim. I have tried to make a claim for a nest of bees which has moved into the gap between the upstairs flooring and downstairs ceiling. I have sought professional advice and this nest obviously needs safe removal - particularly as my son has been stung several times now. Now in the general house insurance policy, bee removal does not app... Reviewed on: 12th September 2024

Reply from Policy Expert Hello Bobby, Thanks for taking the time to leave us your review. Please contact us at homereviews@policyexpert.co.uk with your policy details and we can look into this for you. Thanks, Georgia Response date: 27th September 2024

Excellent service.

Excellent service everything explained so well and price excellent along with the service ***** Reviewed on: 10th September 2024

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