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Policy Expert : Home Insurance reviews

Name: Home Insurance
Rating: 4.78 (9120 reviews)

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4.78

Based on 9,120 reviews, last reviewed 3rd Apr 2025

90% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I had scape water in my house last year. I had scape water in my house last year. they sent people to check the damage and paid out without quibble. and we’re still the cheapest to insure my ... Read more Reviewed on: 3rd April 2025

Latest lowest rating:

1

Might be the Cheapest insurance but the customer jou... Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for addi... Read more Reviewed on: 28th January 2025

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About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Policy Expert Home Insurance reviews (9120)

Review of the Policy Expert, Home Insurance:

Easy and reasonably priced!

Made the process easy and was very reasonable. Reviewed on: 15th September 2022

Offering the best choice at competitive pricing with...

Offering the best choice at competitive pricing with a real understanding of consumers needs, very professional Company! Reviewed on: 11th October 2024

Great service

Fortunately, I've never needed to make a claim with this company, but their service when using their online chat was excellent. Their quote was very competitve too. Reviewed on: 11th October 2024

Great value for money...

Clear and easy to use website, great value for money, quick service. Reviewed on: 10th October 2024

Tailored home and contents insurance

Filled in questionnaire on what I had to have for building & contents insurance as needed to renew. There were detailed categories of cover, essentials and add ons. Emergency cover, which being on my own, was particularly important was excellent. Legal cover was complimentary. I could adjust my quote by changing my voluntary excess and they beat the other two quotes I’d researched hands down; so as well as good value for money I felt the insurance was well tailored to my needs. I have insured therefore with Policy Expert for a further year. Reviewed on: 10th October 2024

Excellent long term provider

I have been getting my insurance through Policy Expert for several years. I always get alternative quotes but they always come back cheaper from Policy Expert so I stay with them Reviewed on: 10th October 2024

Just an all round excellent company

Just an all round excellent company Reviewed on: 8th October 2024

Easy to deal with and most things can be done...

Easy to deal with and most things can be done online Reviewed on: 26th September 2024

Smooth process with good communication

For the one claim we had, the process was smooth and handled with good communication Reviewed on: 19th September 2024

Too stressful when making a claim

Too stressful when making a claim Dont waste your money. HORRIBLE company when you are trying to make a claim. They will ask you to do it online/ via their portal then everytime you do it they will just close your claim without dealing with it. Send so many messages and they said they will reply within 4 hours but they never did. Reviewed on: 14th September 2024

Reply from Policy Expert Hello Regan, Thanks for taking the time to leave us your review. Please contact us at [email protected] with your policy details and we can look into this for you. Thanks, Georgia Response date: 27th September 2024

POLICY EXPERT - IF YOU NEED A CLAIM DON'T BOTHER

I have used this company for several years now - and like many say - you only know how good the insurance policy is when you need to make a claim. I have tried to make a claim for a nest of bees which has moved into the gap between the upstairs flooring and downstairs ceiling. I have sought professional advice and this nest obviously needs safe removal - particularly as my son has been stung several times now. Now in the general house insurance policy, bee removal does not appear to be covered??? I had to be passed around from pillar to post, make six telephone calls, send four emails and fill in two claim forms to be read word for word the details of the policy exclusions - which appears to be many might I add. I have filed a complaint and have had no reply to date. Apparently, bees are not classed as a 'pest' - I find this hard to believe when they are living in my house, stinging family members and eating through the joists to expand their nest. I appreciate they are protected and the service I contacted would remove them and relocate unharmed - but this is a service I cannot afford myself. I will not be renewing with this company for sure and will go to a more reputable, reliable main stream insurance company in the future. I know for sure that Admiral cover for bee infestation and that bees in homes is becoming more of a problem as we have more houses and less trees. Take my advice and go somewhere else for home insurance if you ever want to claim for anything. Reviewed on: 12th September 2024

Reply from Policy Expert Hello Bobby, Thanks for taking the time to leave us your review. Please contact us at [email protected] with your policy details and we can look into this for you. Thanks, Georgia Response date: 27th September 2024

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