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RCI Bank: Fixed Term Savings Account reviews

Name: Fixed Term Savings Account
Rating: 4.5 (513 reviews)

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4.34

Based on 513 reviews, last reviewed 2nd Mar 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

Easy peasy All straight forward and easy to open and manage Reviewed on: 2nd March 2025

Latest lowest rating:

1

Very poor service RCIs total inability to manage my maturity instructions leading up to and after my fixed bond maturing has left me out of pocket. I can’t have been le... Read more Reviewed on: 23rd November 2023

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About this product

With RCi, you can lock your money away in a fixed term savings account.

RCi fixed term savings accounts are available for one, two, three, four or five years. You’ll need to open the account with between £1,000 and £1 million. Unlimited top-ups can be made in the first 14 days.

RCi fixed term savings account reviews help you find out what it’s really like to be a customer. If you’ve used RCi before, you can also leave a review and share your experience.

RCI Bank Fixed Term Savings Account reviews (513)

Review of the RCI Bank, Fixed Term Savings Account:

Offer very good rates of interest to savers

I have been with RCI Bank for a number of years and found them a first class Bank. Reviewed on: 17th January 2022

Response

Just received a standard response saying they are prioritising new account openings, so loyalty to existing long term customers takes a back seat! Unbelievable. They have 8 weeks to contact me and respond to my issue or I raise a formal complaint with the financial ombudsman - i cannot do that until 8 weeks have passed otherwise i would. No personal service, no service of any kind to customers. Time to go. Reviewed on: 17th November 2022

Authentacation code

have now received four letters requested to authenticate linked account So far none have been recognised so I cannot withdraw my funds I am still within the 14 days cooling of period without being able to contact them on phone I cannot close this account I think it will end up as goverment repayment as this is a zombie bank Reviewed on: 16th November 2022

Reply from RCI Bank Hi Keith, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes!” Response date: 17th November 2022

Contact difficulty

Nobody answers the phone or responds to emails....ever!! Rubbish service and i am transferring to another bank ASAP as well as contacting the financial ombudsman Reviewed on: 16th November 2022

Reply from RCI Bank Hi David, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes!” Response date: 17th November 2022

poor service

I just opened one year fix saving account When I log into my account, it does not show anywhere what the interest rate is earning I tried to call RCI three times, waited more than 40 minutes every time but no one is answering. I have sent secure message and hope I will get reply soon Reviewed on: 15th November 2022

Reply from RCI Bank Hi Dinesh, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes!” Response date: 17th November 2022

Awful customer service (if they respond or you can get through)

Recently opened an account, and nowhere in the account opening documentation does it mention the interest rate that will be applied. Not even available via online banking. Sent multiple messages via online banking, no response for over a week. Tried calling 5 times, each time had to give up after waiting over 45 minutes to connect to someone. Avoid at all costs. Reviewed on: 15th November 2022

Reply from RCI Bank Hi, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes!” Response date: 17th November 2022

Completely hopeless trying to contact them by telephone or private messages via your on line account

my husband has died and getting his account settled with RCI is being a nightmare Reviewed on: 15th November 2022

Reply from RCI Bank Hi Monica, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Dissatisfied with getting in touch with somebody

Every time I phone I’m put on hold never knowing how long I’ve got to wait Reviewed on: 14th November 2022

No Communication

Having invested some money into a 1 year fixed rate bond, I had hoped to add to the funds. Due to conflicting information, I have tried to contact the bank several times. I have left 4 secure messages - no response. I have phoned 3 times and waited online unto 30 mins - no response. I have e-mailed twice - no response. I have sent out 2 written letters via post - no response. I am really worried I will not be able to get my initial investment out. I wish I had read online reviews before going through with this. The financial ombudsman needs to take a look at this company. Reviewed on: 14th November 2022

Reply from RCI Bank Hi Julie, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

AWFUL AWFUL AWFUL CUSTOMER SERVICE

I transferred funds into my account last week. However, when I tried to log in, it blocked me out and advised I called the number 0345 6056050. I have tried calling for 3 consecutive days and literally nobody answers. I have also emailed but nobody replies. This is awful customer service!!! Reviewed on: 14th November 2022

Absolute Rubbish

I 'opened' a fixed term savings account. I had to wait for almost a week for a letter to arrive with my log in details despite receiving emails saying the account was open and I could pay into my account. I tried to pay in and the account wasn't recognised. I tried again when the letter arrived and still couldn't pay in. I can't log in to the account either. I have emailed and two weeks later still no reply. I emailed again last week and no reply and I have phoned today and just sat listening to the usual 'high ca volume' message for 35 minutes!! I have just put the phone down. I have tried to find a complaint form or some way of getting through to this shambles of a bank but there isn't one. Be warned - keep away from this bank. I'm contacting Martin Lewis Money about it and I shall endeavour to file a complaint with FSA. Just abysmal and I was going to deposit a large sum but no way will I have any confidence to do any such thing even if it did become possible. DO NOT USE THIS BANK Reviewed on: 14th November 2022

Reply from RCI Bank Hi Lesley, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

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