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Lesley Jackson

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Review of the RCI Bank, Fixed Term Savings Account:

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Absolute Rubbish

I 'opened' a fixed term savings account. I had to wait for almost a week for a letter to arrive with my log in details despite receiving emails saying the account was open and I could pay into my account. I tried to pay in and the account wasn't recognised. I tried again when the letter arrived and still couldn't pay in. I can't log in to the account either. I have emailed and two weeks later still no reply. I emailed again last week and no reply and I have phoned today and just sat listening to the usual 'high ca volume' message for 35 minutes!! I have just put the phone down. I have tried to find a complaint form or some way of getting through to this shambles of a bank but there isn't one. Be warned - keep away from this bank. I'm contacting Martin Lewis Money about it and I shall endeavour to file a complaint with FSA. Just abysmal and I was going to deposit a large sum but no way will I have any confidence to do any such thing even if it did become possible. DO NOT USE THIS BANK Reviewed on: 14th November 2022

Reply from RCI Bank Hi Lesley, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

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