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David

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Review of the RCI Bank, Fixed Term Savings Account:

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Response

Just received a standard response saying they are prioritising new account openings, so loyalty to existing long term customers takes a back seat! Unbelievable. They have 8 weeks to contact me and respond to my issue or I raise a formal complaint with the financial ombudsman - i cannot do that until 8 weeks have passed otherwise i would. No personal service, no service of any kind to customers. Time to go. Reviewed on: 17th November 2022

Review of the RCI Bank, Fixed Term Savings Account:

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Contact difficulty

Nobody answers the phone or responds to emails....ever!! Rubbish service and i am transferring to another bank ASAP as well as contacting the financial ombudsman Reviewed on: 16th November 2022

Reply from RCI Bank Hi David, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes!” Response date: 17th November 2022

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