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Santander: Business Current Account reviews

Name: Business Current Account
Rating: 2.27 (88 reviews)

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1.86

Based on 88 reviews, last reviewed 31st Oct 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

22%

59%

Latest highest rating:

5

No issues Been with Santander for business since 2007 and had no issues and zero fees Reviewed on: 11th April 2023

Latest lowest rating:

1

Steer Clear This bank has froze my account several times, most recently on payday for the staff. It then takes hours to get this unlocked. I sent details required... Read more Reviewed on: 31st October 2024

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About this product

The Santander Business Current Account is designed for both start-ups and established businesses. Ideal for everyday business banking needs, the account charges a low monthly fee and has arranged overdraft options.

Finding the right bank account to manage your business's finances can be difficult with so many on the market. We collect Santander Business Current Account reviews to help you make an informed decision. Read about genuine experiences from other business owners to learn more about the account.

Find out why customers chose the Santander Business Current Account and learn more about the sign-up process. Find out what features the mobile banking app has. Read about genuine experiences with the customer service team to learn how swiftly Santander solves its customers’ concerns. All of this and more can be found in our Santander Business Current Account reviews.

If you do your business banking with Santander, share your experience with others on Smart Money People. How long have you had your Business Current Account and have you been satisfied so far? What is your favourite feature of the account and is there anything you feel could be improved? Have you encountered any issues with the account, and if so, how well did Santander resolve them? Would you recommend the account to other business owners? Whether good or bad, write an honest Santander Business Current Account review today. Together, we can help people like you make better financial decisions.

Santander Business Current Account reviews (88)

Review of the Santander, Business Current Account:

Locked out of account, with no explanation

Both my husband and I were locked out of accounts. First my business accounts, then 2 weeks later our joint accounts. Bounced between service teams who knew nothing. The CEO's executive team did not even respond in the promised time frame and no one knew whey there was a lock. My husband had to provide rafts of business statements for a personal account (each one costing, as it needed his accountant to provide). Service was beyond appalling. Reviewed on: 5th October 2024

Awful bank

Provided information on 2 separate occasions for money laundering purposes.Despite this and the fact we’ve banked with them for around 16 years they’ve still blocked both of our business accounts. Unbelievable Reviewed on: 23rd November 2022

0 santander

Det er den værste oplevelse med Santander, jeg købte en bil på afbetaling for 10 dage siden, jeg betalte de 20% forskud de bad om plus en kautionist, alt er i orden og efter 10 dage sender Santander mig billånet, hvilket ikke er korrekt, alligevel kontaktede jeg min advokat, og jeg vil gå videre i den kontrakt, jeg afsluttede med dem, den siger mig ikke noget om realkreditlånet, det er den værste oplevelse med Santander Reviewed on: 27th October 2022

looking for another bank right now

cannot even begin to explain how stupid, condescending and downright reckless this bank are. Reviewed on: 10th October 2022

Know your client review

Santander blocked my business account to force me to undertake their know your client questionnaire As part of the questionnaire they asked for details of all my income all sources of savings and all funds I had whether or not the funds go into my business account - they then wanted a copy of my tax return my payslips my rental agreement which are all funds that don’t go into my business account When I said I didn’t want to provide information not relevant to the business account they stated the account would remain blocked until I did - basically blackmailing me - when I asked to speak to a manager to discuss the level of information they were asking me for they refused to let me speak to someone Don’t use this bank unless you want your privacy and financials violated Reviewed on: 26th September 2022

Horrendous customer service

Echoing what a lot of people have said here, the customer service is truly terrible. Avoid starting a business account with Santander at all costs! I have no idea how any business properly functions using it. We (foolishly) decided to do the simple action of adding another signatory to our bank a couple of months ago. Since then, our transactions - even if they're standard ones that we always pay - are regularly flagged as security issues, meaning that our online banking access gets blocked. So, you ring up the customer service number and it takes (no exaggeration) roughly 1 hour each time to complete the call. This happens probably every ~2 days at the moment. I asked Santander at one point how long it would be before our account stops getting flagged for security issues and they recognise the new signatory and they said it would be soon but they couldn't tell me exactly how long "for security reasons" (you can't make it up!). The maddest thing is that we sometimes send £90K+ payments and nothing gets flagged, and then a £300 card payment to Dropbox etc. will get flagged and block us out. The worst situation happened about a month ago when our online banking access was blocked and we were told we had to go into a local branch to get it unblocked. I went to the branch, got it unblocked (after about an hour), only to return back to the office to see that the block hadn't been properly lifted. I then called up again (another hour), and the person told me that they thought our online banking details had been accidentally deleted. She said she would send us new online banking details in the post which would take 5-7 days!! In the meantime, all we could do was make all our payments over the telephone, which was an absolute nightmare. I didn't care about complaining because what's the point, but a member of the complaints team contacted me anyway and we chatted through the issue briefly. After a few days I got a letter in the post from them saying that "After investigating the issue, we have come the conclusion that the problem was not the fault of Santander". Honestly. On another occasion, it was insisted that we had to go into branch again to get the bank unblocked. The person I spoke to was super rude about it and wouldn't allow us to unblock our account over the phone. So, I just hung up the phone, called again, spoke to someone else and they cleared up the issue instantly! I could go on and on with similar examples where no two people at Santander say the same thing or know the same things; they are completely incompetent. The only awards that Santander should win: - Longest wait times for a customer service team - Number of times they'll block you out of your own account - Most annoying "on hold" music of all time (honestly, I could sing this tune in my sleep). We'll be moving to another bank shortly and can't wait! Reviewed on: 28th July 2022

Terrible service

After setting up a standing order, our business account was locked. I spent two and half hours among several calls waiting to be connected to the relevant team. The security team told me they would raise an internal ticket with their back office to unlock the account immediately. That didn't happen. We will now let down our customers who expect a payment on time. Reviewed on: 29th June 2022

Horrendous customer 'support'

In December I lost £2k in a scam. I have been trying to get my money back ever since and the Santander customer support line is completely useless. Every time I call I get a different response, and in some instances total rudeness (someone told me to 'be quiet'). I thought I was making progress with one conversation, then the next time I called that conversation hadn't been logged. Another time in March I called and got told that my case had been 'declined' in December but I had received a letter that the claim was ongoing in January. Now my case is being passed onto complaints and I have to wait 3-5 days for a callback when it's not even complaints I need to speak to. 30-40 minutes wait time each time I call customer support as well. I'm beyond angry. Reviewed on: 30th March 2022

Worst bank for business needs

We've been with Santander for years and have had no end of issues from terrible customer service, constant blocks on cards for genuine transactions and no blocks for suspicious payments. Their banking dashboard and mobile app suck - you can't see pending transactions, which are commonplace even for the most basic banking services these days. On top of this you can't ask anything through their "secure messaging service" and they always request that you call them due to security reasons. The banking links into Quickbooks are also unreliable and always need updating. At the time of writing I've been sat on their auto-attendant phone line for >20mins after they couldn't even verify my customer ID to ask the simplest question. All in all We're completely fed up with Santander and would advise anyone looking to set up a business account to avoid them. Literally go anywhere else! Reviewed on: 30th March 2022

Santander: How To Win Maximum Customer Loyalty In Minimum Time...

"I have done business in over 150 countries worldwide, with a multitude of banks and financial institutions, and worked in The City Of London for many years. During that time I've kissed a LOT of financial 'frogs' and almost none of them turned into princesses - until I registered for a Santander business acount. The ease of use of this account and its user-friendly interface is without parallel - as the Martini ad (one for the kids) said, you can do business 'anytime, anyplace, anywhere' (not as common as you might think) and the fees are so low as to be almost non-existent. There are precious few banks I would recommend, and even fewer I would trust with my money, but Santander is most definitely one of them - they have my highest recommendation." Reviewed on: 21st March 2022

Local Branch in Wanstead Now Closed

Had a letter saying that my local branch in Wanstead was closing and that my nearest branch would now be in Leytonstone, a bus ride away. I was also informed that my new branch manager was a Mr Patel, no surprise there... As a pensioner with limited mobility it is disgraceful that I am now expected to travel much further, to a somewhat questionable area that is rife with criminal activity and muggings, particularly on the elderly. I will certainly not be visiting Mr Patel any time soon. Reviewed on: 11th February 2022

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