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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (845 reviews)

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4.55

Based on 845 reviews, last reviewed 11th Jun 2025

360% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Excellent customer service from lisa Excellent customer service from lisa Reviewed on: 11th June 2025

Latest lowest rating:

1

Matured Bond Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and... Read more Reviewed on: 6th June 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (845)

Review of the Family Building Society, Savings:

easy to use instant access and currently good interest rate

The staff are really helpful and the online account is easy to use. You just need to check the interest rate (currently a whopping 5.1% and so ahead of the rest) and remember that you can only withdraw up to £25,000 a day (if you have more to save) - but for an instant access account it's unusual. Reviewed on: 12th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found our account easy to use. Response date: 12th September 2023

Excellent customer service from lisa

Excellent customer service from lisa Reviewed on: 11th June 2025

Your colleague was lovely and very helpful indeed!

Your colleague was very helpful indeed! She answered my questions and answered swiftly and politely. Thank you very much! You made my day! Reviewed on: 11th June 2025

Excellent Customer Service!

I am a new customer, spoke with Lisa today who was exceptionally polite and helpful; a great first experience with the Family Building Society. Thank you Lisa! Reviewed on: 11th June 2025

Efficient registering and money transfer process.

Efficient registering and money transfer process, unlike the many websites I've experienced over the years which have been hard work to navigate. Reviewed on: 9th June 2025

Good service and clear communication.

Good service and clear communication on the occasion I have been in contact by phone. Would like to see an App. on line for quicker transactions. Reviewed on: 9th June 2025

Great little society.

Great little society. Good interest rates - the tracker ISA is superb, we have 3 accounts each. Our 1 experience in having a problem ( new security process) was good. Reviewed on: 9th June 2025

Saving account with Family Building Society

Competitive interest rates.Very easy to open account online with excellent security measures..Easy to contact via phone with a query which was answered in an efficient and friendly manner..Would highly recommend them . Reviewed on: 8th June 2025

Simple easy procedure for opening an account.

Simple easy procedure for opening an account. Friendly staff to assist if required. Reviewed on: 6th June 2025

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Great service

Answered quickly and resolved issue without hassle. Friendly service. Reviewed on: 6th June 2025

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