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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.27 (112 reviews)

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2.96

Based on 112 reviews, last reviewed 16th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

3 star

41%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Disgusting company, been pestered now for a cancella... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident... Read more Reviewed on: 21st June 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (112)

Review of the Van Line Direct, Insurance Broker:

Terrible company

Got a quote online for £555 phoned up to ask for someone to go through the quote due to poor reviews on here, they came back with £1200 rising to £1600 with interest, I told them about the £555 quote they had given online and gave the reference number they said they can do that price but it was not available to pay anually, only available for a monthly payment with a 21% interest charge of £200!!! How can you offer a service for a price but demand to give credit at a rate of 21% that isn't wanted or needed ??? Asked to speak to customer service, told if you don't like it go somewhere else !! Reviewed on: 7th March 2023

Shocking company

Terrible service , they are good at the first contact for your sales of your van policy, however they will let the policy run for a few months before asking to validate NBC , , also they are happy to mirror NCB from another vehicle that you own , until they want to validate, then will not accept your mirrored NCB , at this point they will charge you an additional £220.00 plus admission fee of £35.00 to amend the policy. Absolutely outrageous company, Beware as they will quote you a cheap insurance quote but by the end of there service you will pay over the odds . I have forwarded my experience to the insurance regulator, who was not surprised with my complaint, Reviewed on: 13th December 2020

Awful customer service

Not that cheap, terrible customer service if you need help. Been hung upon several times now whilst trying to cancel my insurance, promises of call back, nothing. Used call back service, nothing. Anything they can do to not help you and basically blame you for everything they will do. Reviewed on: 10th December 2020

Brilliant company!!

5 Star, saved me a bunchhh! Will be renewing Reviewed on: 20th November 2020

Brilliant service

top class company all round. great app ! Reviewed on: 12th November 2020

James was very helpful

Got me a cheaper price over the phone by £50! Reviewed on: 2nd November 2020

Great prices online

Easy and quick to compare! Brilliant! Reviewed on: 2nd November 2020

Brilliant little brokerage

Will use again! Friendly and good service. Reviewed on: 30th October 2020

Brilliant service from Alex C

Will renew next year fo sho! Use them they are great Reviewed on: 29th October 2020

Harassment

Never touch this company please, they cancelled my insurance over an alleged incident that's not been proven either way even after I submitted evidence from a local constabulary stating no evidence to support alleged incident. I Had protected no claims, but still want to charge me cancellation fee(I didn't cancel it myself). I arranged another insurance via a comparison site and low and behold I was taken to Vanline Direct again to my horror after I'd oaid another deposit. Insurance on my van this time was considerably more than the policy that was cancelled by themselves in 1st place. Anyway after a rep called me up soon after new quote wasnt accepted regarding price and had to wait til next morning for a revised quote and I accepted based ob an alleged incident as mentioned before. Within a week or so I received another call from these reprobates demanding a further £600+ to be added to my premuum. This is ongoing and now they have forwarded my details onto a debt collection agency demanding another payment. This is ongoing and I really am at my wits end with this company as they've also sent me an email telling me theyre going to cancel my insurance again and further demand a cancellation fee, I've been in touch with ombudsmen and they dont seem to be of much help whatsoever, I need help big time Reviewed on: 6th October 2020

Early Auto Renewal Scam! Do Not Use

1 week before my renewal date I received a notice stating that I have electronically signed a renewal and documents are being sent out. NO notification or quotes, like other companies do. The email came at 7:15pm I read it and responded straightaway. 15 mins later I got an email saying 'sorry we no longer receive emails to this address' I cannot get an email to address to reply to, the contact us form tells you to only call for renewals or cancellations but they are shut at 7pm!!!! Rip off and scam Reviewed on: 29th September 2020

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