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Van Line Direct: Insurance broker reviews

Name: Insurance broker
Rating: 2.30 (116 reviews)

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2.30

Based on 116 reviews, last reviewed 18th Aug 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

52%

3 star

43%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Avoid the Sharks at all costs On 9th July, I found Van Line Direct after a search on Money Supermarket which was a website I thought I could trust, and I have lived to regret it. ... Read more Reviewed on: 18th August 2026

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About this product

Van LineDirect is an award-winning van insurance provider.

The Van LineDirect platform can help if you want to insure a van whether you’re a sole trader, small business owner or large corporation. Van LineDirect compares quotes for leading UK insurers. You can manage your policy using the app.

Van LineDirect van insurance reviews help you find out what it’s really like to be a customer. If you’ve used Van LineDirect before, you can also leave a review and share your experience.

Van Line Direct Insurance broker reviews (116)

Review of the Van Line Direct, Insurance broker:

Terrible company

Got a quote online for £555 phoned up to ask for someone to go through the quote due to poor reviews on here, they came back with £1200 rising to £1600 with interest, I told them about the £555 quote they had given online and gave the reference number they said they can do that price but it was not available to pay anually, only available for a monthly payment with a 21% interest charge of £200!!! How can you offer a service for a price but demand to give credit at a rate of 21% that isn't wanted or needed ??? Asked to speak to customer service, told if you don't like it go somewhere else !! Reviewed on: 7th March 2023

Best customer service!

Very helpful and friendly staff. Reviewed on: 16th March 2021

Great customer service!

The staff are very professional. Reviewed on: 16th March 2021

Con merchants

Take your deposit before confirming details and then double the price. When you tell them not too bother they then try to charge you £25 for cancelling a policy that hasnt even started. Will be taking it up with the financial ombudsman. Reviewed on: 8th February 2021

James was amazing on the phones......

James was amazing on the phones, got me a great price. He had chat further than a normal broker usually would. Could imagine him doing speeches in the future. Cheers! Reviewed on: 20th January 2021

Shocking company

Terrible service , they are good at the first contact for your sales of your van policy, however they will let the policy run for a few months before asking to validate NBC , , also they are happy to mirror NCB from another vehicle that you own , until they want to validate, then will not accept your mirrored NCB , at this point they will charge you an additional £220.00 plus admission fee of £35.00 to amend the policy. Absolutely outrageous company, Beware as they will quote you a cheap insurance quote but by the end of there service you will pay over the odds . I have forwarded my experience to the insurance regulator, who was not surprised with my complaint, Reviewed on: 13th December 2020

Awful customer service

Not that cheap, terrible customer service if you need help. Been hung upon several times now whilst trying to cancel my insurance, promises of call back, nothing. Used call back service, nothing. Anything they can do to not help you and basically blame you for everything they will do. Reviewed on: 10th December 2020

Brilliant company!!

5 Star, saved me a bunchhh! Will be renewing Reviewed on: 20th November 2020

Brilliant service

top class company all round. great app ! Reviewed on: 12th November 2020

James was very helpful

Got me a cheaper price over the phone by £50! Reviewed on: 2nd November 2020

Great prices online

Easy and quick to compare! Brilliant! Reviewed on: 2nd November 2020

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