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esure: Home Insurance reviews

Name: Home Insurance
Rating: 2.29 (75 reviews)

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2.22

Based on 75 reviews, last reviewed 18th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

15%

59%

Latest highest rating:

5

Esure Home Emergency Had to call home emergency when toilet stopped flushing - Esure were very professional and quick and plumber was out and problem sorted within a few h... Read more Reviewed on: 18th April 2025

Latest lowest rating:

1

Bare minimum effort and sometimes even less Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never th... Read more Reviewed on: 15th March 2025

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About this product

Your home is likely your most valuable asset, so protecting the building and the contents within it is vital. We collect Esure home insurance reviews to help you make an informed decision when choosing your next provider.

Esure offers buildings cover, contents cover and a combined policy. You can tailor your policy to your needs and make it more comprehensive with optional extras. These include family legal protection, home emergency cover, personal possessions cover and pest cover.

Before taking out your new home insurance policy, check out our Esure home insurance reviews. Learn about the lifecycle of an Esure policy, from the sign-up process to the renewal day. Find out how policyholders rate their experience and read about the positives and the negatives that genuine customers have experienced. Our reviews can help you decide whether Esure is the right choice for you.

Have you had a home insurance policy with Esure? Write an honest review on Smart Money People today. Did you opt for buildings cover, contents cover, or the combined policy? Were you satisfied with the price of your premium for the level of cover that you received? Did you have any experience with the customer service team? Did you need to make a claim, and if so, how did Esure handle it? Would you renew your policy and recommend the provider to family and friends? Leave an Esure home insurance review today. Together, we can help people like you make better financial decisions.

esure Home Insurance reviews (75)

Review of the esure, Home Insurance:

Poor customer service

Been with esure for a year. Their customer service is very poor. I have called multiple times throughout my policy and every time is a long waitlist saying 'we are unusually busy today'. ITS NOT UNUSUAL IF ITS EVERYDAY, you're just short staffed. Initially I opened a claim with them however then decided to drop the claim against another driver. at least an hour wait on both times I have tried to call the claims team and cancel it. No response to my email in over a month. Poor. When my renewal came up they offered my a new quote which was DOUBLE my last years premiums and I have had no claims. Better off moving back to ADMIRAL or someone with decent customer care. The mobile website also frequently doesnt work if you want to make changes online to your policy. Just poor allround Reviewed on: 3rd October 2023

ITEMS AWAY FROM HOME NOT COVERED

Found out they have no "items away from the home up to say £2000" like others do. We lost a watch worth £600 but would not accept our claim because it was not specified on the policy. Was told that ANYTHING we take out of the home had to be specified on the policy. What a load of rot. Never had this before but shows you get what you pay for which in this instance is bugger all. Suggest you avoid and pay a little more Reviewed on: 4th March 2024

Awful customer service.

Awful customer service. Chat is useless and phone line is never answered. If anyone reads this from ensure cancel my policy I never wanted auto renew. DO NOT USE THIS COMPANY! Reviewed on: 9th February 2024

Impossible to cancel a house insurance policy.

Impossible to cancel a house insurance policy. Chatbots and customer service don't work. Reviewed on: 6th February 2024

Terrible Customer Service!!!

Policy up for renewal. I've had no communication, I cannot access documents online, was told the online webchat is unavailable and when I was forced to call, waited for 30 minutes on hold until I was hung up on! Terrible service, stay well clear! Reviewed on: 10th January 2024

What a bunch of chancers

Used this mob reluctantly last year for Home insurance but at point of renewal they increased the policy nearly 4 fold from £160 up to £585. When I checked out similar policies on-line they we much closer to the £160 than to the £585 so simply didn't renew. The people who run this business are clearly a bunch of clowns, and fail to understand even the basics about customer retention. I rang their office ready to explain to them that I wouldn't have renewed with them even at the same price because of their terrible reviews, one site alone had 61% 1 star and a big habit of trying not to pay out, but the operator couldn't care less that I wasn't interested in renewing and didn't want to engage to learn why. If this company are not in trouble already, it will be soon. Reviewed on: 19th October 2023

15 years without a single claim

After 15 years with esure without a single claim the roof on my house was damaged by a storm. They sent a surveyor round who said my roof was not covered by my policy. What a ripoff. Do not use these people. Reviewed on: 17th October 2023

Easy to deal with

I telephoned to renegotiate the latest quote since it was higher than usual; they offered to keep last year's price! Very friendly people in the call centre that is based in Britain. Reviewed on: 28th August 2023

Straightforward and Upfront

Esure are upfront about coverage, minimal "small print" exclusions, claims process is straightforward and quick, service is excellent. Reviewed on: 23rd August 2023

Low initial settlement offer

My car was broken into and my laptop (an insured, specified item, out of the home) was taken. When I claimed on my insurance, the claim handler initially offered me the value of a Grade C second hand item based on a dodgy website which was out of stock, even though the policy required me to supply the new replacement cost each year I took out the insurance. I challenged this and suddenly I was given the value of the brand new equivalent from Currys (more than £750 difference to the previous valuation). It feels like they try to get away with a low offer and suddenly correct themselves if you know what you are entitled to. Reviewed on: 23rd August 2023

Keep clear

Don't take payment on time rude staff management don't care and does not comply with fca regulations Reviewed on: 12th August 2023

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