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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1360 reviews)

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4.81

Based on 1,360 reviews, last reviewed 3rd Apr 2025

85% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Contacted the H&R online chat regarding a new ISA. Contacted the H&R by online chat regarding a new ISA. I was quickly contacted by the South Wigston branch arranged meeting and the ISA books are being... Read more Reviewed on: 3rd April 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1360)

Review of the Hinckley & Rugby Building Society, Savings:

I opened a new ISA account with you and was dealt wi...

I opened a new ISA account with you and was dealt with by Jade. I cannot praise her highly enough for helping me open my account as i tend to suffer from anxiety issues and become confused. She explained everything simply and clearly to me. Please pass on my thanks to her. Reviewed on: 14th March 2025

Reply from Hinckley & Rugby Building Society Hello and thank you very much for your feedback. I am so pleased to hear that Jade was able to go through the required details and put you at ease, we priorities personal service so this is great to hear. I will ensure she sees your comments. Thank you for choosing to save with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

Nuneatons Excellent Ladies Team

The ladies in the Nuneaton branch are very helpful, always happy to answer questions and give an EXCELLENT service with a friendly smile Reviewed on: 17th March 2025

Reply from Hinckley & Rugby Building Society Hello Gillian, Thanks for getting in touch to tell us about your experience at our Nuneaton branch. I know the team well and it’s wonderful to hear how well regarded they are by our members. We take great pride in the service we provide and know how valued our branches are. I will make sure the team sees your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

Very knowledgeable staff and extremely helpful

Very knowledgeable staff and extremely helpful Reviewed on: 15th March 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your comments with us. It’s wonderful to hear you found our team in Lutterworth to ne well informed and helpful, we take pride in the face-to-face service we provide to our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

Opening a bond

I went in to collect a form to open a bond because I couldn’t open it online. I wasn’t confident about the transfer in process as the man said I could probably only do one transfer. Which was more than my daily limit. So I ordered a cheque book and went back in. So a week later the bond I wanted had changed although it was the same rate it was a shorter term. I explained that the money would be available in my account the next day and left the form and cheque. The next day my account was classed as overdrawn as the cheque was presented straight away and debited from my account which I found very stressful. Reviewed on: 11th March 2025

Reply from Hinckley & Rugby Building Society Hello Jane, I am sorry to hear you are unsatisfied with the service you’ve received from our team and that found your transaction stressful. We very much appreciate you bringing this to our attention, your comments have been shared with our management team who will ensure this is looked into. In the meantime, if we can be of any assistance to you please do not hesitate to get in touch, either with our branch team or by calling 0800 4346343. Response date: 14th March 2025

Personal service

Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office Reviewed on: 11th March 2025

Reply from Hinckley & Rugby Building Society Thank you, Elizabeth, for your feedback on our services. It’s good to hear Diane was able to assist you with the required documents, I do hope we managed to get your savings sorted successfully, thank you for choosing the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

Very helpful in the South Wigston Branch

Very helpful in the South Wigston Branch Reviewed on: 7th March 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments about our team in South Wigston. It’s great to hear you found the team helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

First Class

Polite, knowledgeable about company's products on offer..dealt with quickly and efficiently. Diane Harris is an asset to H and R Reviewed on: 7th March 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for thoughtful comments. Our teams are here to ensure everyone has a good understanding of the products we offer so you can make informed decisions about your savings. It’s encouraging to hear you were happy with the speed and efficiency of Diane and the team in Nuneaton. We will ensure your comments are shared with Diane and her managers. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Reviewed on: 6th March 2025

Reply from Hinckley & Rugby Building Society I am sorry to hear you are unsatisfied with the service you’ve received from our team. I have shared your contact details and comments with our Complaints team, who will be in touch with you. Thank you for bringing this to our attention. Response date: 6th March 2025

Friendly efficient service from pleasant staff

Friendly efficient service from pleasant staff. Good customer service Reviewed on: 5th March 2025

Reply from Hinckley & Rugby Building Society Hi Jane Thank you for taking the time to pass on your thoughts about the service you received from our team in South Wigston, this is great to hear. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

Setting up new account

Seems quite old fashioned to have to leave passbook for transfer to be done to new account. But I like to have account with local BS Reviewed on: 5th March 2025

Reply from Hinckley & Rugby Building Society Hi Mags, Thank you for your feedback. Our teams always require your passbook to carry out any branch withdrawals, as your book will be updated before and after your transaction, so it shows an up-to-date balance. However, should you prefer we do offer digital services via H&R Online which can be found on our website https://online.hrbs.co.uk/landing We’re very pleased you chose to save with us, your local Building Society. We are committed to maintaining our presence on your high street, providing face-to face services, and supporting your local communities. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

The lady was very good at explaining the various sav...

The lady was very good at explaining the various savings accounts and helping me decide on the right one for me. She was very kind and patient as I do not understand figures very well. I came away feeling I had made the right decision. Reviewed on: 5th March 2025

Reply from Hinckley & Rugby Building Society Hi Sheila, Its great to hear we left you feeling confident in your decision of a suitable savings account, thank you for choosing to save with the Society. Our team are here to help wherever they can, so should you need any further assistance please do not hesitate to reach out. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

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