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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1310 reviews)

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3.65

Based on 1,310 reviews, last reviewed 3rd Oct 2025

90% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1310)

Review of the HSBC, Bank account:

Great

Good company, happy to use their products and I have for a long time. Reviewed on: 8th February 2023

Bank account

Statements easy to read and follow... Money easy to transfer to other accounts... Help line very good Reviewed on: 21st November 2019

Good bank!

Very user friendly and great customer experience. Each time I contacted the customer support, I am always responded to promptly and a satisfying solution is provided. Reviewed on: 21st November 2019

relaible and trustworthy

banked with them for over 50 years without a single issue. Always excellent customer service - bank staff excellent Reviewed on: 21st November 2019

Generally ok

Feel like they could be more supportive considering how long I have been with them when times have been tough they haven’t really helped me. Generally ok but do like their internet banking and their new balance feature. Reviewed on: 20th November 2019

Worst bank

Customer service always tells you the wrong things, illogical way of doing things Reviewed on: 13th November 2019

Long time customers get no help

U been with them 25 years won’t give you an overdraft but can see you in hardship but charge £80 a month you explain single mum and need but help no help off them rather give new customers all there benefit Reviewed on: 13th November 2019

Smooth sailing

Fantastic customer service. Easy to operate. Reviewed on: 5th November 2019

Best bank ever

Friendly and helpful staff. Love this bank as it cares about its customers Reviewed on: 5th November 2019

Effective, efficient, friendly service and great security

I have been using an HSBC account since I first got my own card, and I have never had any problems with the service or with feeling that my money is secure. Reviewed on: 7th August 2019

WOW EXCELLENT SERVICE

Recommend the HSBC premier account great service always available on the phone 24/7 and I cannot fault anything! Reviewed on: 10th July 2019

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