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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Worst Banking experience

I have recently experienced the worst experience with HSBC Bank and can now officially say I believe customers who have written such reviews about the appalling customer service. My story to get to the point and to keep it brief is the following: 1. I applied for a loan, I then was referred to an underwriter called Rene - she made it clear they are the decision-makers of the loan. She then decided to proceed with my application and asked me to hold, where I was left on for more than 3 hours! I then was told based on my credit report they would not be able to lend. However, the story shocks me even further when I asked her what exactly has appeared considering I know from my current score being over 900 my Experian report. She then states the report is from Transunion - who I never heard of until I went online and downloaded a report. I then came to find that all my data was incorrect and mixed in with my sisters who does not live with me and holds a different surname which was shocking - they leaked all my sisters finances to me. Then when disputed with HSBC they stated they will not override the decision - took it to complaints which was another disgusting service whereby you are dealing with incompetent people in Sheffield call Centre! who are literally robotic in their responses. I will now be getting my lawyer involved and have had discussions with the ICO as this was a clear data breach and due to HSBC's negligence has not been resolved. Reviewed on: 16th April 2020

Ok but long setting up process

Took nearly a month lots of letters and a few phone calls to even set up online banking, they switched me over before the date agreed so my previous card stopped working when I was at the till before I had a new one to use. Good sign up incentive and staff polite and helpful on the phone but processes not as good as Lloyds in my experience. Reviewed on: 9th February 2020

Needs to be more face to face

Everything is done using machines in this bank. If you want to discuss you're problem there's always a really long wait. Reviewed on: 9th February 2020

Helpful, easy to use

I have had two bank accounts with HSBC and at all times I have found them really helpful when I needed it, their online banking is easy to use and I have never had any issues with them. Reviewed on: 9th February 2020

Premier helpful

premier banking is good given ability to talk quickly to a useful person on phone to solve your problem, interest rates poor but service good Reviewed on: 9th February 2020

Excellent service

Always helpful, always supportive - all you need in a bank. Reviewed on: 9th February 2020

Been with them for nearly 30 Years

Overall has been good , happy with their services Reviewed on: 9th February 2020

so so

- really don't appreciate closing down all the branches, taking taxpayers money to save it, then sticking two fingers up at the country and bragging about relocating to Honk Kong or Wuhan. Maybe the directors should be relocated there now? Reviewed on: 8th February 2020

No Loyalty Bonuses

They don’t seem to offer any loyalty bonuses. You only get special deals if you are a new customer. Reviewed on: 8th February 2020

All good

Good easy to use app. Easy to set up new apayees and transfer money. Current account switch bonus even better Reviewed on: 8th February 2020

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