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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

A reliable bank in UK

HSBC have been reliable and a great bank to use when we moved to the UK. Reviewed on: 26th June 2020

Easy to use app

I can do pretty much everything I need to with the HSBC mobile banking app. I've been with HSBC for over 15 years and have always found the customer service to be helpful. Reviewed on: 22nd June 2020

Nice banking service

It’s a good and nice bank for banking uk Reviewed on: 3rd June 2020

Positive Experience

I recently switched to HSBC and I am very happy I did, I thought switching banks would be difficult but it was easy and they put my mind at ease. Since then I have had a better experience overall than with my last bank and definitely think I will be staying with them in the long term. Reviewed on: 15th May 2020

Great value and rewards

I recommend the HSBC Advance account, special rates, good customer service and reliable bank. Reviewed on: 8th May 2020

Fairly consistent service

HSBC Advance telephone service is very good but trying to get stuff through the post isn't always easy! I've had missing statements as well as key pad for accessing the internet. Reviewed on: 29th April 2020

Almost famous

HSBC is great when it comes to proactively calling you about security issues as well as very good at customer suppport. Not perfect because waiting times for support may sometimes be very long and not famous because they gradually downgrade existing clients by removint key services from their account bundle. I had life insurance and travel removed as well as my trading account. I'm banking with HSBC since 2008 Reviewed on: 28th April 2020

Knowledgable

Ive been with HSBC for many years, I always receive service second to none, always advised on the right products for myself and my questions are always answered Reviewed on: 27th April 2020

Excellent service

Wonderful, round the clock help and easy to access online bank statements. Very helpful customer service team. Reviewed on: 27th April 2020

Deserve Zero Stars!! Poor Business Policy hurts HSBC customers

It is not possible to speak to anyone at HSBC, so on 31st March I made an online request to discuss my banking arrangements with HSBC. I was informed someone would call me to discuss...... Today (16th April) I missed a telephone call (because I was on another call) and then I received a text message from HSBC, saying: "We have tried to call you but have been unable to get through. Due to the high volume of requests, and to ensure we help as many customers as we can, we will be unable to try again. If you still wish to discuss your banking, please resubmit your request on our website" Bloody jokers!! I'm amazed that HSBC could be capable of dreaming-up a policy where customers are knocked off the queue because they don't immediately pick-up the phone, 16-days after making the request for that call..... By its own actions, HSBC has proven to me that it is is not focussed on my needs. Consequently, it is not the bank I want to do business with. As soon as quarantine is lifted, Im going to close my HSBC accounts and take my money elsewhere. I would be unable to recommend HBSC to anyone. Reviewed on: 16th April 2020

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