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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1311 reviews)

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3.65

Based on 1,311 reviews, last reviewed 15th Oct 2025

75% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

The person that attended to me was sp helpful and... The person that attended to me was sp helpful and calm to sort out my problems and respectful Reviewed on: 15th October 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1311)

Review of the HSBC, Bank account:

Great

Good company, happy to use their products and I have for a long time. Reviewed on: 8th February 2023

Brilliant service so far...

I joined via bank switch and cannot complain about the service provided. Reviewed on: 8th November 2018

Efficient

Always ready to help when l get stuck with my online banking Reviewed on: 8th November 2018

Bank Account

Need to open more tills at busy periods Reviewed on: 8th November 2018

Cannot fault them

I have always and continue to have good experiences with HSBC. I have banked with them since I was 16 and over the years, whatever query I've had, they've been very prompt with their responses and always very helpful. Staff in the branch are particularly friendly and knowledgable, regardless of what branch I go to. I recommend them frequently to friends and family. Reviewed on: 8th November 2018

great customer service

Really pleased when i switched over to them. Everything ran smoothly. Brilliant customer service. Reviewed on: 8th November 2018

Consistently good

I've been a customer for over 15 years and HSBC have always had an easy-to-use internet banking system and responsive customer service if I ever needed help with anything. They've also never tried the hard-sell on me with any of their other products, which I appreciate. Reviewed on: 8th November 2018

Never had a problem

Paticularly impressed with their fraud team when I had problems. Reviewed on: 8th November 2018

Does what it says on the tin

No frills current account - no bells and whistles and a decent app. Reviewed on: 8th November 2018

Easy to use

Bank account was set up with friendly customer service advisor. Had it for a few years and it’s always been easy to use, particularly with online banking Reviewed on: 8th November 2018

Good solid service

I have been banking with HSBC for many years and have always received great service. Reviewed on: 7th November 2018

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