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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

great service

Unlike other banks I have never had any issues and I was paid good money for switching Reviewed on: 10th January 2019

Easy, Simple and No problems

Have had a standard bank account with them for years and I've had no problems with them. They don't harass me and they are also happy to help whenever I need to pop in for anything to do with my bank account. Reviewed on: 9th January 2019

Good banking

Very happy with my hsbc account, have had it for many years and no issues. Reviewed on: 9th January 2019

Great bank

Great service. Friendly staff. No issues Reviewed on: 8th January 2019

Just a bank

This is the bank I use for my current account. They don’t do anything for me I know friends who get offers and other things fro m their bank I don’t get anything like this. Their just a bank. Reviewed on: 8th January 2019

Great service

Great service with a really easy to use app Reviewed on: 6th January 2019

Awful day to day online banking

I am very computer literate and am always on social media but the hsbc app has been a real bone of contention for years. The user interface is fine but it shouldn’t be so difficult to access your OWN bank account. Since upgrading my phone I have gone back to a 3 step manual sign in which in this day is so laggy. Last resort is calling to speak to someone who just does not get it. Really disappointing HSBC! Reviewed on: 6th January 2019

Good reliable service

HSBC have always been a good bank although the interest rates for savers are not anything special. Reviewed on: 4th January 2019

Reliable

I’ve been with this bank for over 20 years and I’ve had no problems with them - always very welcoming either in the bank itself or via the telephone. Would definitely recommend. Reviewed on: 4th January 2019

Great customer service

Local branch, great customer service, always polite and friendly, and they once rang me when concerned about unusual activity in my account very quickly after it happened (was nothing in the end) but nice to know they were on the case Reviewed on: 2nd January 2019

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