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HSBC: Bank account reviews

Name: Bank account
Rating: 3.93 (1392 reviews)

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3.93

Based on 1,392 reviews, last reviewed 4th Sep 2026

44% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Great Customer Focused Bank

The application process was completely online, user friendly and only took 5 minutes. My account was approved within 24 hours and I received my Debit Card and online banking instructions within 3 working days. It is a bit tedious registering for online banking with all the security protocols etc but I received great help from members in the Customer Service team. Reviewed on: 12th January 2019

Good bank and service with the Advance Account but Loyalty Recognition Needed

Good that Advance customers can ring up anytime. However, HSBC should offer incentives to keep loyal customers as they are offering £150 to switch to Advance accounts but nothing to keep the customers they already have! Reviewed on: 12th January 2019

Does the job

They are OK but nothing special - I don't fee the love, but they do the necessary Reviewed on: 12th January 2019

Excellent

Never had a problem. Always helpful Reviewed on: 12th January 2019

Fab bank, efficient and do helpful

Opened an account with the, easy to do, staff were all super efficient, knew their stuff and very helpful Reviewed on: 11th January 2019

HSBC Current and Savings Accounts

Long standing customer who remains very happy with HSBC current and savings accounts Reviewed on: 11th January 2019

Always great service

Always friendly and helpful and great product Reviewed on: 11th January 2019

Never have any issues

Prompt and helpful every time I need to deal with them. Great mobile offering too. Reviewed on: 11th January 2019

Never any hassle with this bank.

Very rarely any reason to call as the website and apps are easy to use, but always competent and friendly staff when I do. Reviewed on: 10th January 2019

HSBC are the best

I've been with the HSBC for over 20 years and have never had any issues with them. I've had loans, credit cards and ever a mortgage over the years...the process was always simple to follow, I now do most of my banking online, which is even easier since the latest version of their mobile app was launched. Love being able to take a picture of a cheque to pay it in. Keep up the good work. Reviewed on: 10th January 2019

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